Customer Ratings & Reviews
- Model:
- DVE50R5400V/A3
- SKU:
- 6322984
Rating by feature
- Capacity
Rating 4.5 out of 5 stars
- Dry Time
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry highly, praising its performance, ease of use, quiet operation, and large capacity. Many appreciate the steam feature and the dryer's overall features. While some found the price to be a drawback, and a few experienced issues with the heating element, the positive feedback significantly outweighs the negative. The dryer's size is also frequently mentioned as a positive attribute.
This summary was generated by AI based on customer reviews.
Laundry ease
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As we haven’t moved into our new home, we can only speak to the person who helped us with these purchases. Besides being knowledgeable he definitely was aware of our needs and the performance of the products he showed us.
I would recommend this to a friendDesigned to fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer is less than 4 years old. I only use it a few times each week. Now it only runs for a few seconds before giving an error code (HE) and shutting off. I am disappointed and expected a major appliance to last more than 3.5 to 4 years before requiring expensive service and/or replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JosephM,
We understand how you feel dealing with a dryer displaying an error code. We're here to help.
HE means Heating errors.
We have provided a link explaining why a dryer displays an HE error code. Browse the guide until the "HC" section for the recommended troubleshooting steps.
Samsung dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146102478) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Dryer performance
So much wrong with this dryer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I created an account to write this review. I’ve had this washer for over two years. I bought it because I wanted the large capacity for king comforters and it seemed like a GREAT deal for the money (steam sanitize!!) but...I hate everything about it. There are only two settings that do not have Sensor Dry. The sensor does NOT work. If I use anything other than those two settings (which I want to use for the variety of heat settings!), the load is still damp or even wet when it shuts off. Which means I can’t use the steam sanitize, and I have to run my bulky comforter through FOUR times and check on it every hour. Even though it was a great deal, I’m really sad that I didn’t just spend an extra $100 on a dryer that I don’t have to tend to the whole time it’s running.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, McKenzie. We are always happy to help. To further support your concerns I'm including the link to the troubleshooting guide (https://bit.ly/2X6z0Vg). Thank you for choosing Samsung. ^Lena
Dryer wont hear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer diesnt heats at all Definitely not worth purchasing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nish, we aim to provide you with a hassle-free experience while using your dryer. Let us help you.
We recommend checking this link to help you troubleshoot why the dryer is not heating. Please click on the embedded word.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148706804) to help our team pull up your information.
Have a great day.
^Camille
Two years ..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was all it lasted before needing major repairs. The heater went out and now its almost $400 to fix. We bought it at Best Buy in May of 2018. Sorry would never buy Samsung appliances again. Spent WAY too much money for a dryer to last only 2 years. Don't say you weren't warned.
No, I would not recommend this to a friendGood dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this dryer for a great deal. Its been only 2weeks and its been good to me.
I would recommend this to a friendJunk dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy, as soon as your 3 year warranty ends the dryer will stop working. Talking to best buy will do no good. You'll have a better conversation talking to a brick wall.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad to see you posting a review, Scott.
When your dryer doesn't power on, or the panel doesn't light up, or the dryer loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord.
I have shared a Samsung link below.
Samsung dryer will not turn on or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
How to fix a dryer that won't start.
https://www.youtube.com/watch?v=78lJFJkU7hI
You can also check the troubleshooting guide on the model's user manual link on page 45.
https://downloadcenter.samsung.com/content/UM/202210/20221028082248825/DV5400_UM_DC68-03784D-13_EN_MES.pdf
If you have inquiries and need further assistance in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145629993, which will help our team pull up your information.
^Rainly
Decent dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer while it lasted. 3 years later I’m shopping for a replacement. Wish the life of these things were worth what you pay for them.
I would recommend this to a friendBrand response from Samsung
Posted .Hi BradK,
It's our pleasure to see your valuable feedback in a review.
We appreciate all the observations that can help us understand how we can improve our products and services.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145109362.
^Rainly
Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Dryer stopped heating. Not even 4 years old yet. Expected more from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MariateresaS, you can count on us to get your dryer up and running. Let's go ahead and have it back on track.
If your dryer is not heating, here is a link to help you diagnose. Click on the embedded words.
Dryer has not heat
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146088573) to help our team pull up your information.
Have a great day.
^Camille
Bad dryer & washer set
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both washer and dryer broke after 4 years of use. I will no longer be buying Samsung Appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us about what happened to your dryer, DianaG.
To help you with this, you can check the link I provided below about the support services.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145671210, which will help our team pull up your information.
^Rainly
dryer doesnt work after 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased washer and dryer 1 yr ago and dryer does not work and now im 1 week past warranty . unreal only last 1 yr and a week ?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142859390. We thank you for being a part of the Samsung family. ^Brad
HATE THIS! HORRIBLE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this dryer along with the washer and it was delivered 12/16/19. 14 days later the washer kept throwing the error code 8C and kept restarting the same cycle over and over. I contacted Best Buy and they came and got it and brought a replacement. I was happy with that. Now I'm noticing the dryer is taking 2-3 cycles before our clothes are dry. I just ran it 3 times and our shirt and pants seams were still damp. I'm not happy with it at all but I'm not sure what's going to happen since we are out of the 15 day window. Stay tuned. Overall this set looks really nice but it's garbage. We had a Samsung set before this that was good but the dryer pulley went out after 4 years and then 6 months later it start making a loud noise so we sold them to get these ones. I think Samsung's quality is really on a downward trend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Clothes Are Not Dry: http://bit.ly/2PUoRDb
Thank you for being a part of the Samsung family! ^Cat
Heater Assembly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our heater assembly broke after two years. Almost $500 to replace with instillation. If you’re going to buy any Samsung products make sure you purchase The Geek Squad, you’ll need it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung dryer's heater assembly broke after two years. We apologize for the inconvenience the issue has caused you, especially with the replacement cost. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DVE50R5400V/A3
You may also check page 49 of the user manual for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202101/20210108101640674/DV5400_DC68-03784D-11_EN_MES.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144694877
Thank you, and stay safe!
-Angelica
Save yourself the grief
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2019 with matching washer. Takes 4ever to dry... blankets etc. Plan on 2 1hour cycles. Stopped working in May of 2021, the repairman replaced pretty much everything. August of 2021 the washer went haywire, replaced motherboard etc... Luckily I had the extended warranty but that ended in May, its now October 1st. & the washer is not functioning properly again. Sometimes it will go in a wash cycle, never a rinse. They're just expensive junk. So disappointed in Samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Melville.
Thank you for taking the time to leave this review.
We understand you have a concern with the dryer.
To help you with the dryer not drying. Please check this link.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
As additional help on your matching washer concern.
We suggest you calibrate to ensure accurate weight detection by the washer. Make sure the tub is empty before running calibration.
1. Press Power to turn on the washer.
2. Press and hold Temp. And Delay End simultaneously for 3 seconds.
3. Press and hold Start/Pause (Hold to Start) to start calibration.
- The tub rotates clockwise or counterclockwise for approximately 2 minutes.
4. When complete, “0 ” appears on display, and the washer turns off automatically.
Also, When you do laundry, you should consider the weight of each load you wash/dry to get the best results. Both heavy and light items can overload your washing machine and dryer. In addition to reducing the cleaning performance, overloading your washing machine or dryer can cause other problems. Thus, you'll need to add clothes and other items in the best way possible. Please see the link below.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144988705) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Cons mentioned:Heating element
worst dryer ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this dryer has had the heating element go out twice now- in less then 3 years and it can leave burn marks on your clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JCLS,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this dryer has had issues in your household. Your feedback helps us understand where we can improve our products.
When clothes have burn marks, a possible cause is lack of airflow. To dry clothes, your dryer circulates heated air over damp laundry and vents the moist air from a duct in the back of the machine. If the dryer cannot discharge the hot air, the system may overheat, scorching your clothes and also may damage the heating element of the dryer.
Make sure you're using the the right settings for the clothing you are drying. For instance, rayon or other synthetic fabrics on high heat could potentially burn.
https://www.samsung.com/us/support/troubleshooting/TSG01000971/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144584720
Leo
Not a good product for big loads
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep having problems. Wont dry except on time dry. Thats only if you start it at 2 or 3 times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gift,
Thank you for your review. We are here to help you with your concerns about the dryer.
I have shared Samsung links below that can help with your concerns about the drying performance of the dryer.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144966048 and it will help our team pull up your information.
Leo
Dryer does not dry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will not recommend this to anyone. After 2months the dryer does not dry, and I have tried all the different ways to trouble shoot from the link they provide and nothing. I regret ever buying Samsung appliances
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kizzy! If you've been through all the troubleshooting and your clothes are still not getting dry enough, you may need to have the dryer looked at by an authorized service center. You can contact us via either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513 to get one set up. Just reference ticket number 1142448009.
^Jecca
Don’t buy Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this washer dryer set 2 years ago. Had to have repairs on the washer in the first year while under warranty. Now, my dryer doesn’t work and it’s going to cost over $200 to fix. It’s not worth it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Neonrose,
Thank you for letting us know about your dryer. We apologize for the inconvenience it may cause you since your dryer stopped working. I'm sorry to hear that you need to pay a technician to fix it.
I will provide you with a link that indicates the troubleshooting guides when the dryer stopped working or did not turn on.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001008/.
Also, here's a troubleshooting link for other related concerns for dryers.
https://www.samsung.com/us/support/search/?query=With+Steam+Electric+Dryers&page=1&sort=relevance&SiteType=support&ModelCode=N0021935&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fhome-appliances%2Fdryers%2Felectric%2Fyes%2F&tabOrder=index.html%2Canswers%2Ctroubleshooting_guides%2Csupport_videos%2Cresources%2Clinks%2Cfaqs&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/DVE50R5400W/A3.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144224045
^Rainly