Customer Ratings & Reviews
- Model:
- DVE54CG7150WA3
- SKU:
- 6547605
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the large capacity of this 7.4 Cu. Ft. Smart Electric Dryer, its quick drying time, and quiet operation. Many appreciate the ease of use and the effective pet care features, which are particularly helpful for pet owners. The stylish color is also frequently praised.
This summary was generated by AI based on customer reviews.
Washer & Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washer & dryer couldnt be happier with our purchase
I would recommend this to a friendPurchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dryer, happy with price and the quality!
I would recommend this to a friendGreat Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer gets the job done and i love the smart control option
I would recommend this to a friendAmazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing in every way. Wish I had ordered it earlier
I would recommend this to a friendSamsung Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing dryer. Works well highly recommend! Very quiet.
I would recommend this to a friendAwesome washer and dryer!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer are Awesome. Completely satisfied.
I would recommend this to a friendget em dry
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great ,I really am pleased how well it dries.
I would recommend this to a friendNew purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Works great. ……….. …………………………………………..
I would recommend this to a friendSamsung dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice machines! Perfect for us! Very pet friendly
I would recommend this to a friendDryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes have to run a load twice to completely dry
I would recommend this to a friendDryer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. I do like the steam setting. But down ot always dry full loads or blankets.
I would recommend this to a friendBrand response from Samsung
Posted .We know how disappointing it is to have a dryer that is not drying, Tyson. We're here to assist.
We suggest checking the link below to troubleshoot the dryer that does not heat or dry. The first link has another resource for the unit's cycles, settings, features, and error code guide. The second link is a video you may watch from start to finish.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying?:
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 55 of the user manual for other solutions when the dryer does not heat/dry.
https://downloadcenter.samsung.com/content/UM/202312/20231228085418633/OID63027_IB_DV7550C_EN_231222.pdf
Lastly, we have included a guide to learning the suggested laundry load size of Samsung dryer to get the best result.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148097199) to help our team pull up your information when you message us.
Thank you.
-Angelica
The WORST customer service and still no W & D!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How am I able to write a review when I still have not received my washer and dryer that was ordered 8 months ago? Poorest communication ever with Best Buy. Can not talk to anyone in the store when you call or in person. Customer service is not in the US. Not one person can tell me when these will get here. I can’t cancel and get my money back or they will not refund and actually charge me as bought in a promotion! How can they not return the $1500 so I can get a washer and dryer in a timely manner?? Shows me ordered in July. I did not. I picked up the rest of my Samsung appliances in July that I ordered and paid for the same day in May. I am told they are to be calling me with an update. Still no phone call or communication. Samsung says they are in stock when I call them and would I like to order?? Please fulfill the order I already have placed!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall purchasing experience can be frustrating.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on the order. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Would like better if play/pause button worked bett
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it only issue i have is with blankets ive had to dry it twice and the play/pause button is really hard to get to work hoping i can get it fixed or replaced
I would recommend this to a friendBrand response from Samsung
Posted .We want to ensure that you have a better experience than what you are currently having with your dryer, ThomasT. Let us help you.
Here are simple steps on what we can do if the buttons of your dryer are hardly responding and the blankets need to be run twice a cycle. Please click the links and hyperlinks for tips.
The control buttons on the Samsung dryer do not work or respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146626302, to help our team pull up your information when you message us.
Have a great day.
-John
Delivered with a defective motor.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new dryer was delivered with a busted motor. Samsung came out and replaced motor, and it works great now, but definitely shouldn't have been delivered defective.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Not drying..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice features but does not dry at all, Normal cycle leaves clothes damp, and has to be run a second time to complete the job
No, I would not recommend this to a friendBrand response from Samsung
Posted .The dryer goes hand in hand with your washer, Kmooty. Let's get the information you need to ensure your dryer provides the best performance.
The links below will help ensure your dryer completes a cycle and guide you in getting dry clothes after each cycle. Please select the scenario that best fits your situation and learn more by watching the embedded video and checking the hyperlinks.
Clothes are not dry after using Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance with the dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148380182) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this dryer. We got the set samsung washer/ dryer. The washer works great. The dryer takes many cycles to actually get our clothes dry even with a light load. We have had it for a month and a half and if we could still return it i would.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We aim to provide you with a hassle-free experience using your dryer. Let us help you.
Below is a link to help you resolve issues with your dryer not drying your clothes thoroughly. Please select the option that best fits your experience. Please click on the embedded word and watch the video if prompted.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148854050) to help our team pull up your information.
Have a great day.
^Camille
Broke after less than 2 months use.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on November 1st and today is December 29th and dryer had a loud bang and quit working! I did take the extended insurance and another type of insurance. They will deliver a new unit on January 9th. Hopefully better luck with the new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrendaC, we know the frustration you felt if your newly purchased dryer quit working. We want to speak to you directly to provide you with an update on your replacement dryer,
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148039167) to help our team pull up your information.
Have a great day.
^Camille
Bad Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever. Thin blanket takes well over 2 hours - and still pretty wet when you take it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JudyB,
We understand that dealing with a dryer not drying well can be frustrating. Let us help.
The link below contains information on what to do when the dryer's heat is not enough to dry the clothes completely. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
You may also check pages 55-56 of the user manual for other recommended actions if the dryer does not dry or dries unevenly.
https://downloadcenter.samsung.com/content/UM/202312/20231228085418633/OID63027_IB_DV7550C_EN_231222.pdf
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149411862) to help our team pull up your information when you message us.
Thank you.
-Angelica
Nope!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry completely. Damp pockets, waistbands thicker material. Had to continuously restart and it kept turning off. I’m not babysitting a dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jill,
We understand that dealing with a dryer not drying enough and keeps turning off can be frustrating. Let us help.
The below link contains information on what to do when the dryer's heat is not enough to dry. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
The link below contains the troubleshooting steps when the dryer keeps turning off.
Samsung dryer loses power or won't turn on:
https://www.samsung.com/us/support/troubleshoot/TSG10000730/
You may also check page 56 of the user manual for other recommended actions if the dryer dries unevenly.
https://downloadcenter.samsung.com/content/UM/202312/20231228085418633/OID63027_IB_DV7550C_EN_231222.pdf
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the washer and dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148146185) to help our team pull up your information when you message us.
Thank you.
-Angelica
Never shipped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order never shipped, waited 2 months, order kept being pushed back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about your overall purchasing experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the order status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica