Customer Ratings & Reviews
- Model:
- DVE52A5500V/A3
- SKU:
- 6470415
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+, as well as its ease of use, quiet operation, and large capacity. Many appreciate the aesthetic appeal of the dryer, including its color and design, and find the smart features to be a valuable addition. However, some customers have reported an unpleasant odor on their clothes after drying and expressed disappointment regarding the absence of a power cord and difficulties encountered during installation.
This summary was generated by AI based on customer reviews.
Samsung dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the dryer. However, I continue to have issues with water is retaining.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Deya,
We are glad to know that you love the Samsung dryer, and we know how it feels to have a dryer that doesn't drain as expected. We are here to help you.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146831627, which will help our team pull up your information.
^Rainly
Smart settings are very Dumb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not entirely sure what most of the setting on this dryer are for but they are not for drying clothes. All of the specialty settings leave clothes VERY wet and the settings are not adjustable. Running a load on delicates twice wont dry them twice... no the machine senses they have been partially dries and just shuts off without any notifications or sounds to indicate it turned itself off for NO REASON. If youre looking for wifi connectivity and aesthetics then this may be for you but the actual drying is a headache.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there oppositesleeper, I want to congratulate you on your new Samsung Dryer and I understand you have some concerns with your clothes not coming out dry. I would like to give a helpful guide to make sure that you get the perfect results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143963471. We are happy to welcome you to our Samsung family. ^Brad
Kinda disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a gas version of this dryer. This electric model doesn't dry as well. In fact, it often leaves clothes slightly damp even after we've kicked up the dry settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Anuncio, we are sorry to hear about the issues that you are having with your dryer. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. Here is a link to a troubleshooting that may help with your concern on your dryer (https://bit.ly/34t6B0V). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144052335) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Used to be 4 star now not so much
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great except for its auto sensing dry feature always left clothes damp. And now less than 2 years after purchase it’s giving me a heating core error. That sucks when these things cost so much these days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jonathan J,
We know how essential it is to have a dryer in our home. We'd love to help you.
I have shared a link below for the steps if the clothes are not dry after using the Samsung dryer. You can select the nearest issue, then watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
You can also check the link below for the steps if the dryer has an error code.
https://www.samsung.com/us/support/troubleshoot/TSG10001006/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147462980, which will help our team pull up your information.
^Rainly
Dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had so many issues with our dryer and before the first year was even up we had to have someone out to repair it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're happy to be of service, Tara. We'd like to speak to you directly and get more information about your unit for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145348693, to help our team pull up your information.
Have a great day!
^Chrystel
Tent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my dryer but it has a dent on the side ):! Really wish they could swap it for one without a dent.
I would recommend this to a friendBrand response from Samsung
Posted .Congratulations on your new dryer, MariaS.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
New Dryers are Subpar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really miss my dryer of 25 years. This doesn't dry clothes fully. I have to always run it at least twice. I also hate the cool down function. I adored taking my clothes out hot. This dryer doesn't allow it. I thought these new expensive appliances would be better. They can NOT hold a candle to the GE and Whirlpools of yester year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us help you improve the drying performance of your dryer.
Here are steps to help you dry your clothes. Please watch the video and click on the hyperlinks for additional help.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Here is the list of the dryer cycle. We recommend reading each section below and clicking on the hyperlinks to help you choose the proper cycle.
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145913290 to help our team pull up your information.
Have a great day.
^Aloe
Worst dryer I’ve owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I either don’t know how to use this thing or it’s the worst dryer I’ve ever owned. Use any setting on the left and the dryer always quits way to soon and the close are still wet. Use the settings on the right and similar results. Only success is to use “times dry” with a max one 1 hour and then I have to add another 30 minutes and then normally they will be dry but not always. Like this right after delivery. Is this dryer really this terrible? Not efficient at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there darrenmcnew, I understand how frustrating it can be when your new Samsung Dryer is not performing properly. I would like to offer some assistance to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you have any additional questions, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143934855. We thank you for choosing Samsung in your home. ^Brad
Just purchased.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Haven't got everything figured out yet, but clothes are drying, so can't complain.
I would recommend this to a friendBrand response from Samsung
Posted .Congratulations on your new dryer, BrendaC.
To help you to enjoy your dryer, I have shared the model's user manual link below.
https://downloadcenter.samsung.com/content/UM/202210/20221028084359188/DV7000_UM_DC68-04403B-00_EN_MES.pdf
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
No practical
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to understand No precise setting No enough water level , have to use app
No, I would not recommend this to a friendLOVE/LIKE Relatonship
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my dryer and love the color. I am mad that I am a loyal customer for years and they would not let me price match my set.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for reaching out and bringing this to our attention. I understand
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144602620
Leo
Couldn't ask for better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully as all my Samsung products do. Being Wi-Fi connected saves my walking time from going back and forth from the laundry room to check to see if the laundry is dry or not. It usually dries in less time than it states so it saves on electricity also. Great products!
I would recommend this to a friendSamsung dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good!!! Bought the dryer 11 months ago and had nothing but problems. Around 8 months ago the dryer would keep tumbling when you closed the door even if it was off and I had to unplug it. Called the service tech and they told me no one where I lived could service it. They told that they had a repairman that would come from out of town and fix it. Never heard from anyone and kept trying to call back and all i got was the run around. I plugged the dryer in snd it worked for a while and then do the same thing all over again!!! Very disappointed :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bobby,
It’s understandable to feel let down by the situation. Let us help you overcome this.
I have shared a Samsung link below to help with your experience.
Samsung dryer will not turn off or stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147345646 to help our team pull up your information.
Leo
Presets
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The presets dont dry very well and end before the cycle is done.
No, I would not recommend this to a friendNot so good at drying towels and blankets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't do so well if you want to dry a blanket or even towels they are always a tad damp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mojjo,
We appreciate you informing us that your Samsung dryer does not dry blankets or towels well. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung dryer has a drying issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
For reference, below is a link to a guide to learning the best laundry load size for your Samsung washer and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868098) to help our team pull up your information.
Thank you!
-Angelica
Do Not Waste Your Money and Time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer doesn’t dry properly. It has a sensor dry and stops drying when its senses your clothes are dry. But don’t be fooled. If you put a quilt in there and it gets wrapped up in a ball it’ll stop drying and when you take it out and unroll it it’s still wet and you have to constant keep untangling it and starting drying over again. Not to mention the the terrible dryer sound everytime the load finishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working dryer in your home, Mercy. Let's get this taken care of.
Please refer to the resources below to rectify your dryer's concerns. Please click the links and hyperlinks and watch the instructional video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
For details on how to improve the efficiency of the performance of your dryer, untangle items before inserting them into the dryer; see pages 37 and 42 of the dryer's manual. And how to turn on or off the melody of the cycle completion, turn to page 51 :
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615402, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Installation
Terrible installers especially if you get the stea
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation people had no idea what they were doing and couldn’t install it. I waited 2 whole days for them to come. The worst service people who told me that after I paid for installation I should call a plumber. Returning it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MicL,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you will return the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it works just maybe an easier way to switch times on the machine.
I would recommend this to a friendBrand response from Samsung
Posted .We're glad to know that you like how your Samsung dryer works, MiriamF!
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
- Pros mentioned:Dryer performance
Meh!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was supposed to be sold to me in excellent condition; however, I had to have my cousin to jimmy-rig the back so that i could use the dryer. It does dry bery well. Its not yhe product it was the service or lack there of.
I would recommend this to a friendBrand response from Samsung
Posted .It's great to hear from you, ElleP. Your review is much appreciated, and we're here to assist you.
We would like to inquire further about your product to determine how we can help you better.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145229445, to help our team pull up your information.
Have a great day.
^Chrystel
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Settings need to be tweaked, sometimes doesn’t dry very well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nikki,
Thank you for your insight about the Samsung dryer. We are saddened that the Samsung dryer's setting does not up to your standards, and we apologize for the inconvenience since the dryer does not dry the laundry well.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
It indicates an article about clothes not drying after using the Samsung dryer.
We appreciate all observation that helps us understand how to improve our products and services.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1144906050.
^Rainly