Customer Ratings & Reviews
- Model:
- DVE52A5500V/A3
- SKU:
- 6470415
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+, as well as its ease of use, quiet operation, and large capacity. Many appreciate the aesthetic appeal of the dryer, including its color and design, and find the smart features to be a valuable addition. However, some customers have reported an unpleasant odor on their clothes after drying and expressed disappointment regarding the absence of a power cord and difficulties encountered during installation.
This summary was generated by AI based on customer reviews.
Electric dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a very good delivery experience. Very prompt delivery time . The dryer works very good. Very nice product. This was bought along with the matching large capacity washer. Very good set.
I would recommend this to a friendDisappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Purchased in the spring of 2022 and just two years later I’m having issues with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Your disappointment with the dryer is valid. Let's take care of this.
We would personally want to speak with you to gather more information about the dryer so we can better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147550279, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Installation
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave so much trouble in installing the product. Brought the damaged product and kept in garage. After 1month brought the new one but hasn’t installed it. After 15 days came and installed it. Poor service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience with your new dryer.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144982882), which will help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Power cord
no power cord
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointing no power cord send all this money to not get a power cord but have to make sure to buy the right one for your model...they don't make it very clear at all that the power cord isn't included which makes no sense
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can certainly understand how frustrating this must be. Let us see what we can do to fix this dilemma. I have attached a link to the user manual for this unit with information on what is needed for installation starting on page 13 (https://bit.ly/3FGxhrJ). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144090949) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Got scammed by delivery and installation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They rescheduled me 4 different times in three weeks to do the installation. They dropped off the washer and dryer and left. I had to pay one delivery guy extra money just for him to finally finish it. I felt cheated and scammed. They had to reschedule everytime because they did not have the right electrical plug with them. Even after talking to scheduler that out it on the order to bring the plug. They did not and I hadn’t pay out of my pocket for some delivery guy to go grab and plug and had to tip him big for the work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We can imagine your disappointment about the rescheduled services, and we appreciate your patience in this matter. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Broke after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryers motor needed to be replaced 2 1/2 years into ownership. Of course out of the manufactures warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Quinton, we are saddened by the state of your dryer's motor. We want to speak with you directly to understand how you feel about this experience and address any other worries you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150084237, to help our team locate your information when you message us.
Have a great day.
-John
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a few weeks ago to replace a Maytag. The only cycle that lets you choose temperature and length of time is Timed Dry option. All other cycles are preset and cannot be changed. Also was told it was a stainless steel drum and it's plastic. Will go back to Maytag next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever-continuing efforts to improve the overall customer experience for everyone. Please know that your concerns do not go unnoticed and we utilize this information to make changes when and where we can.
Thank you for choosing Samsung. ^Nic
Very Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color but does show scratches and does scratch easly.
I would recommend this to a friendNever buying Samsung again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give it no stars if I could. It was dead on arrival. We needed to get a redelivery so we switched to an LG product instead. The LG was $100 cheaper and works great. Delivery guy told us it happens often with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PaulS,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Broken sensor when delivered “new”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just got this from Best Buy- and the dryer keeps shutting off early before everything is dry. Something is wrong with the sensor now we have to go through Samsung since Best Buy won’t assist with repairing since they were out of stock and wouldn’t replace even though it was within the 15 days to report a issue… then wouldn’t allow to wait till the item was back in stock so it would match our washer.
No, I would not recommend this to a friendSo so
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry in one cycle. Requires a second cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FB22,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144184394
Thank you for choosing Samsung. Have a great day.
-Trisha-
Cheaply made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because the matching washer was the awful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ccamp,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
Effecient & nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very modern & slim clean look. Works very well. Expected the normal wash & dry time to be shorter but beside that it gets the job done. Love it a lot !
I would recommend this to a friendLonger dry time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is not so great. Takes longer to dry clothes. Most of the time had to repeat it twice at 1hr each time. Dryer is fancy but not effective when it comes to drying
No, I would not recommend this to a friendGreat unit
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding unit. Very modern, slick and effective. Only thing for next versions would be the have the smart feature turned on from the app as well.
I would recommend this to a friendok at best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not dry well. Have to run 2-3 times to get cloths dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are committed to enhancing the performance of your dryer, RichardT. Let's get this taken care of.
We suggest referring to the resources listed below to address your dryer's drying concerns. Please click the hyperlinks for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147578210, to help our team pull up your information when you message us.
Have a great day.
-John
Do not buy this.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The steam doesn’t remove wrinkle so it says your clothes are dry when they’re not, but it will not run because it says they’re dry. What a huge, piece of garbage. The plastic, yes plastic, door has a big crack in it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Untruth,
We are glad to know that you are using one of our Samsung dryers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the dryer doesn't meet your expectation about the steam feature.
I highly recommend clicking this link for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=dryer+not+running&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
You can opt to watch this video for a steam feature guide:
https://www.youtube.com/watch?v=XXcZc5bLI38
or
https://www.youtube.com/watch?v=Jcdlghdk_Mk
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144182394
Thank you for choosing Samsung. Have a great day.
-Trisha-
Dryer Stopped Working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer stopped working after 4months. I am contacting Samsung now to see if an acceptable solution can be found. I will update my review if they are able to fix the issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MatthewM,
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148369624) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Returning this item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unusual noise and smell open box bought in outlet last week
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel regarding this dryer. We are here to assist you.
We recommend checking the resources below for steps to take when the dryer is making an unusual noise. Please watch the video and kindly click on the embedded words for more details.
Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1150209241), and it will help our team pull up your information.
^Rodel
Dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Belt always comes off no matter the load size, a little over a year old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlyssaA,
We understand how you feel regarding your dryer. We are here to assist you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147203021), to help our team pull up your information.
Have a great day!
^Rodel