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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1587 reviews

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Rating by feature

  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+, as well as its ease of use, quiet operation, and large capacity. Many appreciate the aesthetic appeal of the dryer, including its color and design, and find the smart features to be a valuable addition. However, some customers have reported an unpleasant odor on their clothes after drying and expressed disappointment regarding the absence of a power cord and difficulties encountered during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,587 reviews
  • Rated 5 out of 5 stars

    Worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good does the job! Like the color very quite

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, I can fit so much laundry in one load!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great products

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and the way these run. Only had for a little over a week but no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    looks good, lots of options!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this new dryer, and the options and ease of use!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new dryer. Has many drying options and very easy to use

    I would recommend this to a friend
  • Cons mentioned:
    Power cord

    Rated 4 out of 5 stars

    Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no notable issues with this. Please note that if you install this yourself, you need to purchase a power cord separately.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Jamie, I want to say congratulations on your new Samsung Dryer. We are glad you left your review and happy to see you like your machine. Thank you for choosing Samsung and welcome to our family. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Large capacity, wish we'd bought new years ago

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this dryer for only a month. So far it is as described. Everything working well, quiet, and i love the options to dry different kind of materials

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked great for the last 3 years, about to schedule a service for both as they both have started to squeak

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , fast delivery and installation! Definitely will recommend this to my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second time around with Samsung excellent machine for all our needs! Love the Steam options and refresh!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    High tech bargain

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent!! very good price with open box. personnel at point of pickup courteous (a bit lacking in technical expertise. Overall would buy again in a heartbeat.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this dryer. I never had an electric dryer; i had this same model but with gas. We moved to a new state and our home on was set up for an electric dryer. I feel the gas dryer worked better and dried my clothes faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this machine! It's even better than we thought it would be. The color is so pretty, too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good dryer only complaint is that it twist up my clothes causing them to wrinkle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice dryer ..drys clothes fast and no wrinkles East to clean filter

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have given 5 stars, the dryer is great, but I almost always need to add extra time to dry my clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer n dryer review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job ……………………………………………………………………………………..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer broke after less than two years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this set less than two years ago. The dryer broke and the electric panel costs around $300. We could potentially pay to fix that and then further have the other panel not work. Essentially our local appliance repair person told us that the dryer is either costing us a further $300-$500 or it’s essentially totaled. After less than two years of regular use for a two person household. I’m feeling pretty disappointed in Best Buy (not that corporations are known for actual customer service) and in Samsung. I wish companies would stand by their products. I wish Best Buy would offer some sort of a credit. I understand that we could have spent a few more hundred dollars for the additional protection but again this makes me doubt Best Buys ability to really just sell quality products and take responsibility when they suck. Lastly- our local appliance repair person told us that modern Samsung models that he sees regularly are having these expensive issues and are essentially not worth it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      We understand how essential it is to have a working dryer in our home since it is one of the most used appliances. We'd love to help you.

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Rated 1 out of 5 stars

    Difficult situation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung dryer (DVE50R5400V/A3) purchased in May 2021 is inoperable. The “cooling” light is always on. No heat. We have been without an operating dryer for over two weeks now. I contacted Samsung for repair on December 30th. What a joke! I’d I knew how difficult it would be to get help from Samsung (or Best Buy for that matter), I would have shopped somewhere else and for a different brand. Terrible experience all the way around.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, I definitely understand the frustration of purchasing a dryer and it does not meet your expectations. We are continuously working to improve the quality of our products and your review is vital for that process. We would like to inquire further about the concerns that you are having. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144060159) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung