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Customer reviews

Rating 4.7 out of 5 stars with 596 reviews

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Rating by feature

  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 596 reviews
  • Rated 4 out of 5 stars

    Good Dryer

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    Posted .
    Owned for 1 month when reviewed.

    Bought the dryer several weeks ago. It runs fairly quiet. Machine has a nice look. Good cycle choices. Dries faster than my old whirlpool. Wifi hooked up fast initially but did have to completely remove and reconnect machine after power went out. My only complaint on both the washer and dryer is the annoying chime to signal end of cycle. But u can turn it off. One other comment is I needed a door reversal, paid for it, and delivery men said they don’t do it?!?! Best Buy would NOT REFUND me the money. Only sent a gift card for the amount. And they were also a no show on the first delivery time. After being a loyal Best Buy customer I think the poor customer service is redirecting my business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Unit

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    Posted .
    Owned for less than 1 week when reviewed.

    I really like this unit! I was reluctant because of it being Samsung but it is large, fast and efficient! I did have to get the set up team back out because it wasn’t installed properly the first time but Best Buy made it right quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the best!!

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    Posted .
    Owned for 1 month when reviewed.

    Best and excellent service if i need to purchase definitely i choose them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with my purchase.

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    Posted .
    Owned for 2 months when reviewed.

    Works well, easy to use, various drying options to choose from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steam dryer rocks.

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    Posted .
    Owned for 1 month when reviewed.

    Love this dryer. Many features and modes. The steam function is interesting. We've all left laundry in dryers before, so the steam refresh is great. Removes wrinkles fast. App integration is useful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    Owned for 3 months when reviewed.

    This purchase was exactly what I had been waiting for the wait for definitely worthwhile

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laundry Room

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    Posted .
    Owned for 1 week when reviewed.

    My new Samsung smart washer and dryer is amazing! I love the technology.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Laundry, it is great to see that you are loving the technology on your Samsung Dryer. We appreciate your review and welcome you to our Samsung family. ^Brad Samsung

  • Rated 2 out of 5 stars

    Dryer review

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    Posted .
    Owned for 1 month when reviewed.

    Put a small hamper on the top and it scratched within one week of having it. Runs well and quite but should not scratch that easily

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      We appreciate your review of your unit. I understand that you have concerns about your dryer as it has scratches.

      Do not place heavy or sharp objects or a detergent container on the dryer. They can scratch or damage the top cover of the dryer. The unit has a high-gloss finish on the entire surface. Be careful not to scratch or damage the surface.

      Should you ever need assistance in the future, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide them with this number 1144911908 to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Chrystel Samsung

  • Pros mentioned:
    Drying cycles, Features, Quiet

    Rated 5 out of 5 stars

    Beat dryer ever

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    Posted .
    Owned for 3 weeks when reviewed.

    I purchased this to go along with my washer. It is so quiet and efficient. I am in love with washing and drying. I love the quick dry feature.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Install Ever

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    Posted .
    Owned for 1 month when reviewed.

    TotalTech is terrible, they tried to put the units in backward. I am still waiting to have the dryer vent tube fixed. I thought TotalTech would be like Geek Squad. I have talked with a number of people and still NOTHING!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Samsung Smart Dryer

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    Posted .
    Owned for 1 month when reviewed.

    Love this dryer. Easy to operate. A ton of setting for just about any load. Nice looking. Great color. Love the drying sensor. You never will over dry your items.

    I would recommend this to a friend
  • Cons mentioned:
    Lint trap

    Rated 5 out of 5 stars

    Great Samsung Product

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    Posted .
    Owned for 1 month when reviewed.

    We had previously purchased the washing machine out of necessity. It was so difficult finding the matching dryer in stock since the items had been discontinued. We couldn’t be happier with this dryer. It’s not just classy and high tech, but it’s efficient and it gets the job done. It’s smart and does more than is even necessary for the average household. My only complaint is the lint trap being a bit too much with the plastic tray that covers where you need to clean. You must unlock and re-lock three separate fasteners just to clean and then return it to it’s slot successfully. You live and you learn (your machine)!

    I would recommend this to a friend
  • Pros mentioned:
    Drying cycles, Quiet

    Rated 5 out of 5 stars

    2nd Samsung dryer purchase

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    Posted .
    Owned for 1 month when reviewed.

    Large capacity, quiet, many cycles to choose from, I’m completely satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Drying cycles, Quiet

    Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted .

    Love my new washer and dryer. It is so quiet and has so many settings. You can even control it from your phone. I haven't but yoou can

    I would recommend this to a friend
  • Pros mentioned:
    Drying cycles, Quiet

    Rated 5 out of 5 stars

    Laundry Room

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    Posted .
    Owned for 1 month when reviewed.

    Awesome dryer very quiet, the sanitize setting is a big plus all around good product.

    I would recommend this to a friend
  • Pros mentioned:
    Drying cycles

    Rated 5 out of 5 stars

    Excellent Dryer

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    Posted .
    Owned for 3 weeks when reviewed.

    The dryer has many settings and works very well. I’m easily able to dry a large variety of items. It operates relatively quietly even when it is full.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Must buy washer

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    Posted .
    Owned for 1 week when reviewed.

    Great washer, smooth drying of dragging water from cloths, pretty quiet. See through top.

    I would recommend this to a friend
  • Pros mentioned:
    Drying cycles

    Rated 5 out of 5 stars

    Samsung

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    Posted .
    Owned for 3 weeks when reviewed.

    This is my FIRST Samsung! Enjoying the WIFi. Love the music at the end of the cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best Buy stepping up there game!

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    Posted .
    Owned for 2 weeks when reviewed.

    I LOVE THIS DRYER! It runs like a dream and looks amazing in my new house. Plus the delivery guys that dropped it off took maybe 8 minutes in total haha. I mean they came, lifted them up the stairs and hooked it up less then 10 minutes. Love it!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there MLKieper, congratulations on picking a Samsung Dryer that you love. Thank you for taking the time out of your day to share your feedback with us. We are so glad you are a part of our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Drying cycles

    Rated 5 out of 5 stars

    Great Dryer

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    Posted .
    Owned for less than 1 week when reviewed.

    Absolutely love this dryer. The numerous settings allow me to adjust the drying to the materials. I also like that it can steam clothing...best of all my phone connects to it so i can see how much longer the current load has. Hands down amazing dryer

    I would recommend this to a friend

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