Customer Ratings & Reviews
- Model:
- DVE52A5500C/A3
- SKU:
- 6470421
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+'s performance, ease of use, and quiet operation. Many appreciate its large capacity and the smart features, while also enjoying the stylish design. However, some customers reported issues with installation and the power cord. A few also experienced difficulties with WiFi connectivity.
This summary was generated by AI based on customer reviews.
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an awesome dryer. I love the roominess. I would definitely recommend to my friends and family.
I would recommend this to a friendSamsung dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drying took along time. Didn't like the lint screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RonM,
We understand how you feel about your dryer. Let us extend our help by providing the details that you need.
Please see the link below for assistance with your dryer, which takes time to complete a cycle. Click on the embedded text and watch the entire video.
Dryer cycle takes too long
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147508381) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Nice overall
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color, the only thing is that you can't change the heating amount on most of the settings if you want lower heat or higher.
I would recommend this to a friendLove it!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design and quality equipment! You can't go wrong with a Samsung washer and dryer set!
I would recommend this to a friendBest dryer I’ve ever used
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has multiple programs that are designed to dry your clothes perfectly. Loved the design
I would recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give this a 3 Starr review because I can't change the heat settings to what I want and it doesn't always dry a load the first time.
No, I would not recommend this to a friendWrong dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I cannot add a star because the dryer that I wanted was not stackable on a pedestal, where the description did not specify if it could be stackable on a pedestal or not
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your dryer that is not compatible with a pedestal. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147867473) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Ok dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dryer just takes long to dry and seems i have to put it on timed dry instead of normal etc because it wont dry will still come out damp
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BridgetZ,
Let us assist you with your dryer.
Below are steps to help you improve your drying experience. Please follow each step, watch the full video, and click the hyperlinks for assistance.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145899243 to help our team pull up your information.
Have a great day.
^Aloe
Not as good as I thought it would be
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work like I thought it would. Have to use timed dry to get everything dry. All the other settings seem to leave the clothes damp, not all of them but most of them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Terry,
We understand how important it is to have a reliable appliance at home. Let us help you with your dryer.
Here is a link for troubleshooting steps for your dryer that doesn't dry clothes; kindly choose the one that matches, watch the video, and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147989342) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Great dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far. The large size helps stay on top of laundry for our family of 6
I would recommend this to a friend- Pros mentioned:Noise level
Samsung Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new dryer!! It's very quiet and you don't even know it's on!
I would recommend this to a friend Samsung dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the dryer. However, I continue to have issues with water is retaining.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Deya,
We are glad to know that you love the Samsung dryer, and we know how it feels to have a dryer that doesn't drain as expected. We are here to help you.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146831627, which will help our team pull up your information.
^Rainly
- Pros mentioned:Dryer performance
Great dryer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer. Looks nice, lots of features. Dries really well
I would recommend this to a friend Used to be 4 star now not so much
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great except for its auto sensing dry feature always left clothes damp. And now less than 2 years after purchase it’s giving me a heating core error. That sucks when these things cost so much these days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jonathan J,
We know how essential it is to have a dryer in our home. We'd love to help you.
I have shared a link below for the steps if the clothes are not dry after using the Samsung dryer. You can select the nearest issue, then watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
You can also check the link below for the steps if the dryer has an error code.
https://www.samsung.com/us/support/troubleshoot/TSG10001006/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147462980, which will help our team pull up your information.
^Rainly
Smart settings are very Dumb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not entirely sure what most of the setting on this dryer are for but they are not for drying clothes. All of the specialty settings leave clothes VERY wet and the settings are not adjustable. Running a load on delicates twice wont dry them twice... no the machine senses they have been partially dries and just shuts off without any notifications or sounds to indicate it turned itself off for NO REASON. If youre looking for wifi connectivity and aesthetics then this may be for you but the actual drying is a headache.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there oppositesleeper, I want to congratulate you on your new Samsung Dryer and I understand you have some concerns with your clothes not coming out dry. I would like to give a helpful guide to make sure that you get the perfect results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143963471. We are happy to welcome you to our Samsung family. ^Brad
Kinda disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a gas version of this dryer. This electric model doesn't dry as well. In fact, it often leaves clothes slightly damp even after we've kicked up the dry settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Anuncio, we are sorry to hear about the issues that you are having with your dryer. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. Here is a link to a troubleshooting that may help with your concern on your dryer (https://bit.ly/34t6B0V). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144052335) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had so many issues with our dryer and before the first year was even up we had to have someone out to repair it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're happy to be of service, Tara. We'd like to speak to you directly and get more information about your unit for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145348693, to help our team pull up your information.
Have a great day!
^Chrystel
New Dryers are Subpar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really miss my dryer of 25 years. This doesn't dry clothes fully. I have to always run it at least twice. I also hate the cool down function. I adored taking my clothes out hot. This dryer doesn't allow it. I thought these new expensive appliances would be better. They can NOT hold a candle to the GE and Whirlpools of yester year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us help you improve the drying performance of your dryer.
Here are steps to help you dry your clothes. Please watch the video and click on the hyperlinks for additional help.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Here is the list of the dryer cycle. We recommend reading each section below and clicking on the hyperlinks to help you choose the proper cycle.
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145913290 to help our team pull up your information.
Have a great day.
^Aloe
Tent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my dryer but it has a dent on the side ):! Really wish they could swap it for one without a dent.
I would recommend this to a friendBrand response from Samsung
Posted .Congratulations on your new dryer, MariaS.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Samsung dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good!!! Bought the dryer 11 months ago and had nothing but problems. Around 8 months ago the dryer would keep tumbling when you closed the door even if it was off and I had to unplug it. Called the service tech and they told me no one where I lived could service it. They told that they had a repairman that would come from out of town and fix it. Never heard from anyone and kept trying to call back and all i got was the run around. I plugged the dryer in snd it worked for a while and then do the same thing all over again!!! Very disappointed :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bobby,
It’s understandable to feel let down by the situation. Let us help you overcome this.
I have shared a Samsung link below to help with your experience.
Samsung dryer will not turn off or stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147345646 to help our team pull up your information.
Leo