Customer Ratings & Reviews
- Model:
- DVE52A5500C/A3
- SKU:
- 6470421
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+'s performance, ease of use, and quiet operation. Many appreciate its large capacity and the smart features, while also enjoying the stylish design. However, some customers reported issues with installation and the power cord. A few also experienced difficulties with WiFi connectivity.
This summary was generated by AI based on customer reviews.
Just purchased.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Haven't got everything figured out yet, but clothes are drying, so can't complain.
I would recommend this to a friendBrand response from Samsung
Posted .Congratulations on your new dryer, BrendaC.
To help you to enjoy your dryer, I have shared the model's user manual link below.
https://downloadcenter.samsung.com/content/UM/202210/20221028084359188/DV7000_UM_DC68-04403B-00_EN_MES.pdf
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
No practical
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to understand No precise setting No enough water level , have to use app
No, I would not recommend this to a friendWorst dryer I’ve owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I either don’t know how to use this thing or it’s the worst dryer I’ve ever owned. Use any setting on the left and the dryer always quits way to soon and the close are still wet. Use the settings on the right and similar results. Only success is to use “times dry” with a max one 1 hour and then I have to add another 30 minutes and then normally they will be dry but not always. Like this right after delivery. Is this dryer really this terrible? Not efficient at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there darrenmcnew, I understand how frustrating it can be when your new Samsung Dryer is not performing properly. I would like to offer some assistance to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you have any additional questions, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143934855. We thank you for choosing Samsung in your home. ^Brad
Couldn't ask for better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully as all my Samsung products do. Being Wi-Fi connected saves my walking time from going back and forth from the laundry room to check to see if the laundry is dry or not. It usually dries in less time than it states so it saves on electricity also. Great products!
I would recommend this to a friendLOVE/LIKE Relatonship
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my dryer and love the color. I am mad that I am a loyal customer for years and they would not let me price match my set.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for reaching out and bringing this to our attention. I understand
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144602620
Leo
Presets
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The presets dont dry very well and end before the cycle is done.
No, I would not recommend this to a friendDo Not Waste Your Money and Time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer doesn’t dry properly. It has a sensor dry and stops drying when its senses your clothes are dry. But don’t be fooled. If you put a quilt in there and it gets wrapped up in a ball it’ll stop drying and when you take it out and unroll it it’s still wet and you have to constant keep untangling it and starting drying over again. Not to mention the the terrible dryer sound everytime the load finishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working dryer in your home, Mercy. Let's get this taken care of.
Please refer to the resources below to rectify your dryer's concerns. Please click the links and hyperlinks and watch the instructional video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
For details on how to improve the efficiency of the performance of your dryer, untangle items before inserting them into the dryer; see pages 37 and 42 of the dryer's manual. And how to turn on or off the melody of the cycle completion, turn to page 51 :
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615402, to help our team pull up your information when you message us.
Have a great day.
-John
Not so good at drying towels and blankets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't do so well if you want to dry a blanket or even towels they are always a tad damp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mojjo,
We appreciate you informing us that your Samsung dryer does not dry blankets or towels well. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung dryer has a drying issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
For reference, below is a link to a guide to learning the best laundry load size for your Samsung washer and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868098) to help our team pull up your information.
Thank you!
-Angelica
- Cons mentioned:Installation
Terrible installers especially if you get the stea
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation people had no idea what they were doing and couldn’t install it. I waited 2 whole days for them to come. The worst service people who told me that after I paid for installation I should call a plumber. Returning it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MicL,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you will return the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Broke after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryers motor needed to be replaced 2 1/2 years into ownership. Of course out of the manufactures warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Quinton, we are saddened by the state of your dryer's motor. We want to speak with you directly to understand how you feel about this experience and address any other worries you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150084237, to help our team locate your information when you message us.
Have a great day.
-John
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it works just maybe an easier way to switch times on the machine.
I would recommend this to a friendBrand response from Samsung
Posted .We're glad to know that you like how your Samsung dryer works, MiriamF!
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
- Pros mentioned:Dryer performance
Meh!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was supposed to be sold to me in excellent condition; however, I had to have my cousin to jimmy-rig the back so that i could use the dryer. It does dry bery well. Its not yhe product it was the service or lack there of.
I would recommend this to a friendBrand response from Samsung
Posted .It's great to hear from you, ElleP. Your review is much appreciated, and we're here to assist you.
We would like to inquire further about your product to determine how we can help you better.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145229445, to help our team pull up your information.
Have a great day.
^Chrystel
Disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Purchased in the spring of 2022 and just two years later I’m having issues with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Your disappointment with the dryer is valid. Let's take care of this.
We would personally want to speak with you to gather more information about the dryer so we can better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147550279, to help our team pull up your information.
Have a great day!
^Chrystel
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Settings need to be tweaked, sometimes doesn’t dry very well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nikki,
Thank you for your insight about the Samsung dryer. We are saddened that the Samsung dryer's setting does not up to your standards, and we apologize for the inconvenience since the dryer does not dry the laundry well.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
It indicates an article about clothes not drying after using the Samsung dryer.
We appreciate all observation that helps us understand how to improve our products and services.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1144906050.
^Rainly
Never buying Samsung again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give it no stars if I could. It was dead on arrival. We needed to get a redelivery so we switched to an LG product instead. The LG was $100 cheaper and works great. Delivery guy told us it happens often with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PaulS,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Electric dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a very good delivery experience. Very prompt delivery time . The dryer works very good. Very nice product. This was bought along with the matching large capacity washer. Very good set.
I would recommend this to a friend- Cons mentioned:Installation
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave so much trouble in installing the product. Brought the damaged product and kept in garage. After 1month brought the new one but hasn’t installed it. After 15 days came and installed it. Poor service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience with your new dryer.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144982882), which will help our team pull up your information.
Have a great day.
Melardo
Got scammed by delivery and installation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They rescheduled me 4 different times in three weeks to do the installation. They dropped off the washer and dryer and left. I had to pay one delivery guy extra money just for him to finally finish it. I felt cheated and scammed. They had to reschedule everytime because they did not have the right electrical plug with them. Even after talking to scheduler that out it on the order to bring the plug. They did not and I hadn’t pay out of my pocket for some delivery guy to go grab and plug and had to tip him big for the work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We can imagine your disappointment about the rescheduled services, and we appreciate your patience in this matter. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Returning this item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unusual noise and smell open box bought in outlet last week
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel regarding this dryer. We are here to assist you.
We recommend checking the resources below for steps to take when the dryer is making an unusual noise. Please watch the video and kindly click on the embedded words for more details.
Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1150209241), and it will help our team pull up your information.
^Rodel
- Cons mentioned:Power cord
no power cord
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointing no power cord send all this money to not get a power cord but have to make sure to buy the right one for your model...they don't make it very clear at all that the power cord isn't included which makes no sense
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can certainly understand how frustrating this must be. Let us see what we can do to fix this dilemma. I have attached a link to the user manual for this unit with information on what is needed for installation starting on page 13 (https://bit.ly/3FGxhrJ). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144090949) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay