Customer Ratings & Reviews
- Model:
- DVE52A5500C/A3
- SKU:
- 6470421
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+'s performance, ease of use, and quiet operation. Many appreciate its large capacity and the smart features, while also enjoying the stylish design. However, some customers reported issues with installation and the power cord. A few also experienced difficulties with WiFi connectivity.
This summary was generated by AI based on customer reviews.
Broken sensor when delivered “new”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just got this from Best Buy- and the dryer keeps shutting off early before everything is dry. Something is wrong with the sensor now we have to go through Samsung since Best Buy won’t assist with repairing since they were out of stock and wouldn’t replace even though it was within the 15 days to report a issue… then wouldn’t allow to wait till the item was back in stock so it would match our washer.
No, I would not recommend this to a friendVery Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color but does show scratches and does scratch easly.
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a few weeks ago to replace a Maytag. The only cycle that lets you choose temperature and length of time is Timed Dry option. All other cycles are preset and cannot be changed. Also was told it was a stainless steel drum and it's plastic. Will go back to Maytag next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever-continuing efforts to improve the overall customer experience for everyone. Please know that your concerns do not go unnoticed and we utilize this information to make changes when and where we can.
Thank you for choosing Samsung. ^Nic
ok at best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not dry well. Have to run 2-3 times to get cloths dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are committed to enhancing the performance of your dryer, RichardT. Let's get this taken care of.
We suggest referring to the resources listed below to address your dryer's drying concerns. Please click the hyperlinks for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147578210, to help our team pull up your information when you message us.
Have a great day.
-John
So so
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry in one cycle. Requires a second cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FB22,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144184394
Thank you for choosing Samsung. Have a great day.
-Trisha-
Effecient & nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very modern & slim clean look. Works very well. Expected the normal wash & dry time to be shorter but beside that it gets the job done. Love it a lot !
I would recommend this to a friendLonger dry time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is not so great. Takes longer to dry clothes. Most of the time had to repeat it twice at 1hr each time. Dryer is fancy but not effective when it comes to drying
No, I would not recommend this to a friendCheaply made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because the matching washer was the awful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ccamp,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
Dryer Stopped Working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer stopped working after 4months. I am contacting Samsung now to see if an acceptable solution can be found. I will update my review if they are able to fix the issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MatthewM,
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148369624) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Great unit
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding unit. Very modern, slick and effective. Only thing for next versions would be the have the smart feature turned on from the app as well.
I would recommend this to a friendDo Not Buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever! Clothes smell like wet dog. Total tech and Samsung warranty no help!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how it feels to have unpleasant clothes. Let us help.
Here is a link with troubleshooting steps when the dryer smells. Select the one you smell on your clothes for the recommended actions.
Samsung dryer smokes or smells:
https://www.samsung.com/us/support/troubleshooting/TSG01000971/
You may also check page 55 of the user manual for other suggested actions when clothes have an odor.
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149425262) to help our team pull up your information when you message us.
Thank you.
-Angelica
Dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Belt always comes off no matter the load size, a little over a year old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlyssaA,
We understand how you feel regarding your dryer. We are here to assist you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147203021), to help our team pull up your information.
Have a great day!
^Rodel
Do not buy this.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The steam doesn’t remove wrinkle so it says your clothes are dry when they’re not, but it will not run because it says they’re dry. What a huge, piece of garbage. The plastic, yes plastic, door has a big crack in it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Untruth,
We are glad to know that you are using one of our Samsung dryers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the dryer doesn't meet your expectation about the steam feature.
I highly recommend clicking this link for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=dryer+not+running&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
You can opt to watch this video for a steam feature guide:
https://www.youtube.com/watch?v=XXcZc5bLI38
or
https://www.youtube.com/watch?v=Jcdlghdk_Mk
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144182394
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this dryer for a little over a year and the insides have started to burn up its not the vent inside the dryer constantly smells its burning and we have stopped using.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t ever buy this dryer, or the washer that goes with it. I am a nurse, and when I just wash four pairs of scrubs and put them in the dryer and pull them out, they are all in twisted and tangled. I have to pull my clothes out, untangle them and put them back in. This is the worst set of washer and dryer I have ever purchased.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TheresaF, let's go ahead and maximize the performance of your dryer.
If your clothes are tangled after using the dryer, this link can help. Please click on the embedded word.
Clothes are tangled
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146029931) to help our team pull up your information.
Have a great day.
^Camille
Na
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many options to chose. I’m still trying to figure it all out. I’m very much pleased with the choice I made.
I would recommend this to a friendLove the washer - hate the dryer!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a replacement dryer for one that malfunctioned. I can only use the quick dry and timed dry settings to actually dry clothes. The other settings shut off as soon as it begins to heat. I am so disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KLA40,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer shuts off as soon as it begins to heat, there are a lot of factors associated with that. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps: See under HC.
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
You may click the link below for other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support//
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500C/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144251188
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not impressed with Ssmsung dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week of usage we are not impressed. Do far we have had to redry almost every load of clothes. Today load of towels have been dried on heavy duty 3 times and still not dry. Not impressed with Samsung so far. Having to adjust my schedule next week gor repairman to come out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are dedicated to improving the efficiency of your dryer, Terry. Allow us to take care of this.
While waiting for your technician appointment, please review the resources to address your dryer's drying concerns. Click the link and hyperlinks and watch the instructional video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147074977, to help our team pull up your information when you message us.
Have a great day.
-John
Poor at drying
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer tries to be smart and sense when items are dry, but it is usually inaccurate. Large items such as blankets, bedding or towels may require multiple cycles to completely dry. It will always stop after a few minutes because it thinks items are dry, but they are not. Get rid of the useless presets and let consumers choose settings like temperature and cycle time and don't let a poor sensor override the settings. Dryer, you had one job.....and you can't even do it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChristopherM,
We are happy to help you when it comes to the large laundry size.
It is important to fill the drum to about 3/4 full. Do not add items over this level as they need to tumble freely.
I have shared the model's user manual link below. It indicates the cycle chart of your dryer on pages 46-49.
https://downloadcenter.samsung.com/content/UM/202108/20210802231712835/DV7000_DC68-03784S-00_EN_MES.pdf
Here's another related link about the best cycles and settings.
https://www.samsung.com/us/support/answer/ANS00051022/
Also, since you have mentioned that the dryer ends after a couple of minutes and the laundry is still wet, your moisture sensors could be dirty. I highly suggest checking the Samsung link below for additional information.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145153141), which will help our team pull up your information.
^Rainly
Samsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed i porches this item on November 12 and i received it on December 23 and when i did the purchase on bestbuy they Never told me that i had to buy the Cable cort really disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand what you're going through and I am here to help. Here is a link to the user manual with information on the cord needed starting on page 21 (https://bit.ly/3G1JS9W). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144046364) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay