Customer Ratings & Reviews
- Model:
- DVE52A5500C/A3
- SKU:
- 6470421
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+'s performance, ease of use, and quiet operation. Many appreciate its large capacity and the smart features, while also enjoying the stylish design. However, some customers reported issues with installation and the power cord. A few also experienced difficulties with WiFi connectivity.
This summary was generated by AI based on customer reviews.
CUSTOMER SERVICE AT ITS WORST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is the third time is exchange for defects. I was very upset because best buy should have advise me about electric vs gas, I had to pay $135 dollars extra for the exchange. I WILL NEVER BUY AT BEST BUY AGAIN!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand the frustration you're experiencing getting your dryer replaced. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about the units exchanged.
Have a great day.
-John
Drying time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Trying to figure out the best option on drying so it doesn’t take an hour to dry something I would takes 20 minutes.
I would recommend this to a friendDrying sensor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful dryer but it never dries on the first cycle. We’ve tried different drying options. Even on small loads we have a issue. Dryers sensor isn’t the best
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsungdryer,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500V/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144208248
Thank you for choosing Samsung. Have a great day.
-Trisha-
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. The pre programmed dry cycles do not provide enough flexibility. It’s over engineered. All the bells and whistles don’t make it perform any better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Private,
We appreciate you reaching out regarding your inconvenience with our Samsung dryer and we know how important dryers are especially if we are doing our laundry. We apologize for the inconvenience for the alarms. Don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
Set the Alarm Off: See page 52.
https://downloadcenter.samsung.com/content/UM/202108/20210802231712835/DV7000_DC68-03784S-00_EN_MES.pdf
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500C/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144358222
Thank you for choosing Samsung. Have a great day.
-Trisha-
Terrible dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously a terrible dryer. The first one had a bad bearing and was incredibly loud. It didn't dry the clothes AT ALL. The second one (that I exchanged for) makes a rattling sound every 10-15 seconds that is consistent for about 7-10 seconds. You can hear it on the other side of the house. What garbage for the price. I should have stuck with LG. I can't believe this is the crap that Samsung puts out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jmpickrell,
Thank you for taking the time to leave this review.
Let us help you determine the possible meaning of the rattling noise on the dryer. Please see the link for more details.
Samsung dryer is noisy / Rattling sound
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
What noises your dryer makes and why https://www.youtube.com/watch?v=86vxZamgYwQ&t=11s
Having the dryer properly level can also minimize the vibration or shaking of the unit, causing a rattling noise.
Level the dryer on page 31
https://downloadcenter.samsung.com/content/UM/202108/20210802231712835/DV7000_DC68-03784S-00_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145003100) to help our team pull up your information.
Have a great day.
^Charles
Worst dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this dryer zero stars if I could. My clothes are NEVER dry. I have to run it 3 times for one load, even with half a load. If it’s on the sensor dry- it’ll never dry and turns off. If it’s on timed dry with high heat- I have to run it multiple times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .April, let's see how we can improve the performance of your dryer.
We recommend visiting the resources below for steps to take when the dryer does not dry the clothes. Please click the hyperlinks (clean the lint filter and vent blockage test) and watch the full video.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145857528, to help our team pull up your information when you message us.
Have a great day.
-John
Rating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good model excellent reviews very elidant colour and excellenet
I would recommend this to a friendHappy with our purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Happy to have a good Dryer after ours broke after many years
I would recommend this to a friendGreat dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and works great. Was a gift for my sisters family.
I would recommend this to a friendNitroglycerin plant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was labeled excellent but found it had been dropped. Made more noise than a dump truck driving through nitroglycerin plant...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sara,
Thank you for reaching out. We appreciate you letting us know that your Samsung dryer makes more noise. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guide you can try when your Samsung dryer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
https://www.youtube.com/watch?v=86vxZamgYwQ
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DVE52A5500W/A3
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144527884
-Angelica
Noises dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy!!! Sounded like a person moaning. Also did not like the matching washer so changed out both units
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nant,
Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Thank you!
-Angelica
Motor Broke
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked fine, until it didn’t. The motor quit working after a year and a half. The repairman said this has been an ongoing issue. The motor is on backorder anywhere from 6 weeks to 6 months out. Cost is almost equal to a new dryer, so we switched to a Whirlpool.
No, I would not recommend this to a friendpoor drying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes twice as long to dry clothes & they still came out damp. Tried various pre-settings & timed. Disappointing in drying performance
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your review. We are here to help with your concerns with the dryer.
I have shared a Samsung link below that can help address your concerns about clothes are not dry after using the Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144965008 and it will help our team pull up your information.
Leo
Do Not Buy This
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! This dryer has a sensor to determine if the clothes are dry. You cannot bypass this sensor and it will not dry clothes that are still wet when the sensor has determined (in error) that they're dry. We've had it for 2 1/2 months and it does this every load in every mode.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your dryer working as designed and would be just as frustrated. I have attached a troubleshooting guide to your concerns with your dryer not drying your clothes (https://bit.ly/3JMD820). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144047853) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted and needed! Absolute love it!
I would recommend this to a friendNegative Reviews were right
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited about this washer. I read the reviews and crossed my fingers. Well, less than a year, my washer doesn’t work. It turns on but the dials do not work. Called the geek squad who told me to call Samsung because it has been less than a year. Samsung hasn’t a clue. My advice, DO NOT BUY. But I will update once the technician comes in 1 week. What a
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Southerngirl,
Thank you for your review. We appreciate your opinion on the issue. We are sorry that your experience with the Samsung dryer didn’t quite match your expectations, especially with the control panel issue. Let me share this link to help you with your concern.
Control buttons on the Samsung dryer do not work or respond
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Please reach out with any further comments or suggestions you wish to share using the following options
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144880600) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Horrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! This dryer is horrible. Stops drying after 15 minutes on auto settings when closes are not dry. Tried timed dry for an hour and clothes still wet. Doesn’t dry and keeps bad odor even though steam option not used.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ConnieY, let us help you get your dryer working properly.
Here are steps to help you dry your laundry. Also, please watch the video and click the hyperlinks for further help.
Dryer not drying clothes.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Please read the "Mold or Mildew or sour clothing" section of the link below and click on the hyperlinks within that section for assistance.
Samsung dryer smokes or smells.
https://www.samsung.com/us/support/troubleshooting/TSG01000971/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145884142 to help our team pull up your information.
Have a great day.
^Aloe
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for 1.5 years, heating gave out x2. Loved the color but wow...disappointed for sure.
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it twice and already it won’t turn on. No issues with my washer, but now I’m trying to figure out why my dryer won’t turn on. I unplugged it and plugged it back in, still nothing. There were no power outages or anything so I’m annoyed at this point. It better be an easy fix especially because I just got it exactly two weeks ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jessica,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it won't turn on. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001008/ to guide you on the issue.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/DVE52A5500V/A3 for the warranty information pf your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144546959.
-Noraina
Trash !
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst drier ever leaves lint on everything With less than 50% load full doesnt dry anythi g fullly Called samsung and had tech come out they told me fill it less than 50% and ignored the lint problem and dryness problem and labeled it as customer education.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kevin,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/87/
Clean your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00050526/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144564155
Thank you for choosing Samsung.
^Ross