Customer Ratings & Reviews
- Model:
- DVE52A5500C/A3
- SKU:
- 6470421
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+'s performance, ease of use, and quiet operation. Many appreciate its large capacity and the smart features, while also enjoying the stylish design. However, some customers reported issues with installation and the power cord. A few also experienced difficulties with WiFi connectivity.
This summary was generated by AI based on customer reviews.
Good function. One concern
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well. Concerned about recent notifications of fires.
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vent hookup never given when delivered. Also never replaced which was the plan. Had to ask for the extra paid parts as delivery team acted like there was no extras. Process at best buy and calling feedback line is a challenge and still not resolved
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are happy you posted a review, Mich.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Don't like this dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this dryer. It takes longer to dry my clothe that the old dryer did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there notrecommended, I understand how frustrating it can be when your new Samsung Dryer is not performing the best and I would like to offer a helpful guide to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143979969. We thank you for choosing Samsung and being a part of our family. ^Brad
Do not buy Samsung dryers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is sad. Steam doesn’t even get wrinkles out of clothes and the dry detection is no good. It stops before clothes are dry and I’ve had to go through two cycles for clothes to dry causing a high electric bill. Do not buy Samsung anything besides phones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to post a review, LonniM.
Laundry may be damp at the end of a steam cycle; if so, laundry needs to lay flat or be hung to dry or finish drying on a different cycle.
You can also use the wrinkle-prevent cycle on your dryer.
You can check the model's user manual link below about the cycles and operation of this dryer on pages 42-44, and for the best result follow the load size recommendation for each dry cycle on page 48.
https://downloadcenter.samsung.com/content/UM/202108/20210802231712835/DV7000_DC68-03784S-00_EN_MES.pdf
Here's another link for cycles, settings, and features: https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size: https://www.samsung.com/us/support/answer/ANS00080262/
I also shared a Samsung link below about clothes that are not dry and wrinkled.
Laundry is tangled or wrinkled after washing.
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Clothes are not dry after using the dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145162363), which will help our team pull up your information.
^Rainly
Bad company just more concerned about the dollar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to be a big fan but Samsung until recently. I am sure most of you reading this are aware of the email that went out from Samsung regarding a defect for their washer and drying. Well they pushed a software update to my washer which broke it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a working dryer and washer, especially if you are doing your laundry during your busy schedule, NathanielE, to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145422682) to help our team pull up your information.
Have a great day.
^Camille
Delivery was horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was literally one of the worst experiences of my life.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you've gone through with the delivery experience of your dryer. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase.
Have a great day.
-John
Absolute disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed that i gave my old dryer away to buy this. Every load is a disappointment. My clothes are not dry, no matter what setting i use or change. They are always wrinkled and it does not reduce the dog hair. My 2008 old dryer always worked. Dry, unwrinkled, crisp and clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can certainly understand how frustrating it is when purchasing a new dryer and it does not meet your expectations. I am here to help. I have attached a link to a troubleshooting guide that may help with your concern on your clothes not being dried (https://bit.ly/3IehJNA). If the problem continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144083437) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
DO NOT WASTE YPUR MONEY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this dryer it hasn’t even been a year and the dryer has gone out already and I know someone who got the same dryer and it’s gone out as well. You’ll regret it please take heed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Olana,
We would like you to expound more on what's happening with the grilling element of your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145911878) to help our team gather your information.
Have a great day.
-John
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a very long time to dry clothes had to run two or 3 times
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there 3rdtimeacharm, congratulations on your new Samsung Dryer and I realize that you are having concerns with your clothes not coming out dry. I know that is a let down but I would like to give some guidance to make sure that you get the perfect results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143963574. We are happy to welcome you to our Samsung family. ^Brad
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My item was damaged upon installation. Had to return
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not waste your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you want to use clothes with a pleasant smell after washing, do not buy this dryer once the clothes come out of the washing machine and are put here, this dryer removes all the fragrance of the suavitel and the clean smell for me it is a total loss
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Roineyleon,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it removes all the fragrance and it doesn't smell clean. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000971/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00050526/ for some tips on how to clean your Samsung dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144292011.
-Noraina
- Pros mentioned:Capacity, Noise level
Best purchase at a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We couldn’t be happier with our Samsung dryer! It’s the perfect companion to our washer and has made laundry day so much easier. The large capacity handles big loads effortlessly, drying everything evenly, including heavy blankets and towels. The sensor dry feature is a standout—it adjusts the drying time perfectly, so clothes come out dry but never over-heated. The variety of drying cycles is excellent, and the wrinkle prevention setting is a lifesaver for busy days. It’s also impressively quiet, which we really appreciate. So far, it’s been completely reliable, and we’ve had no issues. It’s energy-efficient, stylish, and incredibly effective. If you’re looking for a high-quality dryer, this one is a fantastic choice!
I would recommend this to a friend Sandra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it within 24 hours and there is still showing a balance on my credit care. I want 100% credit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand the frustration of having a delay on your refund, Sandra. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
1 YR OLD N IT BROKE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1yr n 3 months and stop working no power. We bought the ext warranty now we have to wait 4 days for them to come out and look at it...
No, I would not recommend this to a friendBrand response from Samsung
Posted .All we want is to get you assisted, Evan.
To ensure that your dryer has power, you should check these items. It could be something as easy as a tripped breaker or a loose power line if your dryer won't come on, the panel doesn't light up, or the dryer loses power and shuts off abruptly. Please see the link and watch the full video for more details.
The Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145941801) to help our team pull up your information when you message us.
Have a great day.
-John
Never Dries !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can set this dryer to highest temp for 1 hour and 15 minutes and waist band on all pants are still damp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're here to assist with what you are experiencing with your dryer, Jojo. Let's improve your unit's optimal drying performance!
Getting your dryer to dry your clothes shouldn't be complicated. If you're having trouble with it, you'll want to check how you're loading the dryer, what settings you're using, and whether you're keeping it clean and free of lint. Learn more from these details.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may also watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
The lint filter is the first place where moisture might get blocked, so clean the lint filter before or after every cycle:
https://www.samsung.com/us/support/answer/ANS00050526/
https://www.youtube.com/watch?v=T5En60U_Uao
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145328063, to help our team pull up your information.
Have a great day!
^Chrystel
Instant Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible dryer, upon being hooked up, turn on, immediately started spinning & made a loud noise, wouldn't work at all after that. Worst experience with any dryer we have ever purchased!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlMunsey,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the dryer immediately turning on upon being hooked up, starting spinning, and making a loud noise. We will surely notate your feedback for better products in the future.
Please see the below link that might help resolve these inconveniences.
The dryer will not turn off or stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
A dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
For other troubleshooting steps you may refer on this link:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500C/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144287206
Thank you for choosing Samsung. Have a great day.
-Trisha-
Worst dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer I’ve ever owned! Dryer gave out on me after two times of use. Took 4 hours to run a load of towels on “normal” setting and still extremely damp. Very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having issues with your dryer as it takes 4 hours to run a load on a normal setting, and clothes are still damp. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer cycle takes too long" for the troubleshooting steps.
You can also click this https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features on your Samsung dryer.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load your Samsung dishwasher.
You might need this instruction https://www.samsung.com/us/support/answer/ANS00047247/ on how to care for your bedding items.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number 1144427689
-Noraina
Doesn’t completely dry clothes
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because it’s “smart”, it shuts off prematurely before denims and other heavy fabrics are done drying. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad to receive a review from you, KayP.
If your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty.
I have shared a Samsung link below to make sure that we are performing the right troubleshooting steps.
Clothes are not dry after using the Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Also, you can check the model's user manual link below on pages 55-56.
https://downloadcenter.samsung.com/content/UM/202210/20221028084359188/DV7000_UM_DC68-04403B-00_EN_MES.pdf
You can also watch the video links below.
Clean the moisture sensor on your Samsung dryer so it doesn't shut off early.
https://www.youtube.com/watch?v=lwWeL5JYNNo
What to do if your Samsung dryer isn't heating or drying?
https://www.youtube.com/watch?v=LibK_OLFH4Q
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145646495, which will help our team pull up your information.
^Rainly
Do not buy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete trash. Lasted 5 months. Absolutely. Do. Not. Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your insight is important to us, CarlF. We would love to discuss your dryer to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145408246) to help our team pull up your information.
Have a great day.
^Camille
Horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a horrible machine. My old dryer was much better. Garage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AlmaG,
We would love to discuss your dryer to determine how we can best assist you.
Please feel free to get back to us via the following options with more details of your experience with the dryer.
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146016205) to help our team pull up your information when you message us.
Have a great day.
^Charles