Customer Ratings & Reviews
- Model:
- DVE52A5500C/A3
- SKU:
- 6470421
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+'s performance, ease of use, and quiet operation. Many appreciate its large capacity and the smart features, while also enjoying the stylish design. However, some customers reported issues with installation and the power cord. A few also experienced difficulties with WiFi connectivity.
This summary was generated by AI based on customer reviews.
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on Jan. 14. Already garbage. Don't have any idea what to do with a 800 dollar dryer thats not returnable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Warranty,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the dryer. We will surely notate your feedback for better products in the future.
Please see the below link that might help resolve these inconveniences.
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500C/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144287167
Thank you for choosing Samsung. Have a great day.
-Trisha-
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke at the 3 month mark need I say more. hassle to get fixed even with BB protection plan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GT00,
Thank you for bringing this to our attention. I understand you're having an issue with your dryer as it broke after 3 months of use. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. Please know that we are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001008/ to guide you if your dryer will not turn on or stay on.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/DVE52A5500W/A3 for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144598703.
-Noraina
Traded for LG
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of trouble with this dryer. Returned for an LG. Very happy now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Koda,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Returned due to faulty item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received a faulty unit, had to return it - chose to go with a different dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a floor model, and it didn’t work properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you taking the time to leave us a review about your overall experience with this Samsung dryer, VanessaT.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Never buy these just dont
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience....i will never buy a set again from best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello chris, we realize your experience has been less than ideal, and we would like to change that. We would like to inquire further about the concerns you are having with your dryer. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144074125) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Loud and clanky. Takes two cycles to dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ldh11,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dryer is loud and clanky, and it takes two cycles to dry. We apologize for the inconvenience this might have caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the troubleshooting guide that you can check if your Samsung Dryer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may also check the video link below to know what noises your dryer makes and why.
https://www.youtube.com/watch?v=86vxZamgYwQ
I've included another link to the helpful guide for the drying issue that you can also check to help fix the problem.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144317454
-Angelica
- Pros mentioned:Capacity, Noise level, Performance
Good value for the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There's a bit of a learning curve, but the dryer works as advertised, is cavernous and able to handle my king size quilts. Quiet, smart and efficient.
I would recommend this to a friend - Pros mentioned:Noise level, Performance
Excellent dryer!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this dryer! It comes with different types of cycles to choose from depending on how much clothes you want to dry. It’s quite and very efficient. I had some trouble with it in the beginning because it wasn’t installed right the fist time but Best Buy sent Oneal and Juan a couple of days later to see what the issue was and they came and fixed it right away. They were very helpful.
I would recommend this to a friend Stop working after one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after one year. Very disappointed and now need to search for repair or replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad that you brought this up, XingL. Let's get your dryer working!
It would be great if you could give us a few more details that led to what you are experiencing with the product.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145233564, to help our team pull up your information.
Have a great day!
^Chrystel
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was recalled so I am very disappointed with this product as Item was randomly canceled without any knowledge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Pros mentioned:Capacity
Great dryer many options
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large loads are no problem for this dryer! Everything gets dried and fluffed up. Also, you can set it with an app, which is very convenient (lets you know when load is finished).
I would recommend this to a friend Samsung dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it. Heating is terrible. It takes forever. I am returning this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
We're glad that you brought this up. We'll ensure your dryer is used to its fullest!
Getting your dryer to dry your clothes shouldn't be complicated. If you're having trouble with it, you'll want to check how you're loading the dryer, what settings you're using, and whether you're keeping it clean and free of lint. Learn more from these details.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
What to do if your Samsung dryer isn't heating or drying:
https://www.youtube.com/watch?v=LibK_OLFH4Q
The lint filter is the first place where moisture might get blocked, so Clean the Lint Filter before or after every cycle.
https://www.samsung.com/us/support/answer/ANS00050526/
Clean the Lint Filter on your Samsung Dryer
https://www.youtube.com/watch?v=T5En60U_Uao
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145286333, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Capacity, Dryer performance
Would recommend!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of different cycles, fast and sufficient!! Nice and big for bigger loads!
I would recommend this to a friend - Pros mentioned:Dryer performance
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung dryers work great. The black gives it a nice sleek look.
I would recommend this to a friend - Pros mentioned:Noise level, Performance
very happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very quiet, efficient, and looks amazing!!!!!!!!!!
I would recommend this to a friend - Pros mentioned:Noise level
10/10 recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dryer! The door can be assembled to open in either direction which is fantastic. It is quiet and has so many drying options! Would recommend this dryer to anyone! Drying our king size comforter has been the only item we couldn’t get to fully dry because it filled the whole barrel there was no room for air to circulate, other than that we have had no issues!
I would recommend this to a friend - Pros mentioned:Ease of use
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great dryer. Easy to use and works great
I would recommend this to a friend - Pros mentioned:Capacity, Ease of use
Good set Washer Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Large capacity and easy to operate. Smart appliance.
I would recommend this to a friend - Pros mentioned:Capacity
Ambers review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scratches easily but very nice. Love the color and size
I would recommend this to a friend