Customer Ratings & Reviews
- Model:
- DVE52A5500C/A3
- SKU:
- 6470421
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+'s performance, ease of use, and quiet operation. Many appreciate its large capacity and the smart features, while also enjoying the stylish design. However, some customers reported issues with installation and the power cord. A few also experienced difficulties with WiFi connectivity.
This summary was generated by AI based on customer reviews.
High tech bargain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent!! very good price with open box. personnel at point of pickup courteous (a bit lacking in technical expertise. Overall would buy again in a heartbeat.
I would recommend this to a friendGood dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this dryer. I never had an electric dryer; i had this same model but with gas. We moved to a new state and our home on was set up for an electric dryer. I feel the gas dryer worked better and dried my clothes faster.
I would recommend this to a friendGood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good dryer only complaint is that it twist up my clothes causing them to wrinkle
I would recommend this to a friendLove it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this machine! It's even better than we thought it would be. The color is so pretty, too!
I would recommend this to a friendNice dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dryer ..drys clothes fast and no wrinkles East to clean filter
I would recommend this to a friendGreat...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have given 5 stars, the dryer is great, but I almost always need to add extra time to dry my clothes.
I would recommend this to a friendWasher n dryer review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job ……………………………………………………………………………………..
I would recommend this to a friendDryer broke after less than two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this set less than two years ago. The dryer broke and the electric panel costs around $300. We could potentially pay to fix that and then further have the other panel not work. Essentially our local appliance repair person told us that the dryer is either costing us a further $300-$500 or it’s essentially totaled. After less than two years of regular use for a two person household. I’m feeling pretty disappointed in Best Buy (not that corporations are known for actual customer service) and in Samsung. I wish companies would stand by their products. I wish Best Buy would offer some sort of a credit. I understand that we could have spent a few more hundred dollars for the additional protection but again this makes me doubt Best Buys ability to really just sell quality products and take responsibility when they suck. Lastly- our local appliance repair person told us that modern Samsung models that he sees regularly are having these expensive issues and are essentially not worth it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand how essential it is to have a working dryer in our home since it is one of the most used appliances. We'd love to help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Doesn’t last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just a little over two years later and it’s completely dead. Will not turn on. Washer is fine. What a shame! These are expensive.
No, I would not recommend this to a friendDifficult situation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung dryer (DVE50R5400V/A3) purchased in May 2021 is inoperable. The “cooling” light is always on. No heat. We have been without an operating dryer for over two weeks now. I contacted Samsung for repair on December 30th. What a joke! I’d I knew how difficult it would be to get help from Samsung (or Best Buy for that matter), I would have shopped somewhere else and for a different brand. Terrible experience all the way around.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I definitely understand the frustration of purchasing a dryer and it does not meet your expectations. We are continuously working to improve the quality of our products and your review is vital for that process. We would like to inquire further about the concerns that you are having. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144060159) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
NIGHTMARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is great but I his store was absolutely a nightmare! Couldn't get any help. The staff stood up front on their phones. One guy actually looked at us, shook his head no, and walked the other way. We will never buy anything else from Canton GA best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
No free installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lies lies lies On the ad said FREE INSTALLATION + Requiered Parts And on the check put charged me $120 for installation and parts, I called to the number that said and they send me a link and the same thing charged me $120 at the end.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to dispute the installation charges.
Have a great day.
-John
Does not work!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not produce and warm air. Do i need to download software before it will work?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are dedicated to improving the performance of your dryer. Let us get this taken care of.
No, downloading any software is not necessary. To address your dryer's heating concerns, we recommend referring to the resources listed below. These resources will provide you with the information needed to resolve the issue. Please click the hyperlinks and watch the instructional video for tips.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147071622, to help our team pull up your information when you message us.
Have a great day.
-John
Horrible Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heating element cracked after a year of normal use. Apparently a common problem.
No, I would not recommend this to a friendDryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.El funcionamiento es pesimo no seca bien, huele a quemafo, humedese mas la ropa
No, I would not recommend this to a friendWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase and worst customer support I’ve ever had
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Sharing and expressing your experience matters to us. We're here to help you in the best way possible.
It would be great if you could give us more details about the dryer to determine how we can best assist you.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145305265, to help our team pull up your information.
Have a great day!
^Chrystel