Customer Ratings & Reviews
- Model:
- DVE52A5500C/A3
- SKU:
- 6470421
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+, as well as its ease of use, quiet operation, and large capacity. Many appreciate the aesthetic appeal of the dryer, including its color and design, and find the smart features to be a valuable addition. However, some customers have reported an unpleasant odor on their clothes after drying and expressed disappointment regarding the absence of a power cord and difficulties encountered during installation.
This summary was generated by AI based on customer reviews.
Doesn’t last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just a little over two years later and it’s completely dead. Will not turn on. Washer is fine. What a shame! These are expensive.
No, I would not recommend this to a friendNIGHTMARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is great but I his store was absolutely a nightmare! Couldn't get any help. The staff stood up front on their phones. One guy actually looked at us, shook his head no, and walked the other way. We will never buy anything else from Canton GA best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
No free installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lies lies lies On the ad said FREE INSTALLATION + Requiered Parts And on the check put charged me $120 for installation and parts, I called to the number that said and they send me a link and the same thing charged me $120 at the end.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to dispute the installation charges.
Have a great day.
-John
Does not work!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not produce and warm air. Do i need to download software before it will work?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are dedicated to improving the performance of your dryer. Let us get this taken care of.
No, downloading any software is not necessary. To address your dryer's heating concerns, we recommend referring to the resources listed below. These resources will provide you with the information needed to resolve the issue. Please click the hyperlinks and watch the instructional video for tips.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147071622, to help our team pull up your information when you message us.
Have a great day.
-John
Horrible Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heating element cracked after a year of normal use. Apparently a common problem.
No, I would not recommend this to a friendDryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.El funcionamiento es pesimo no seca bien, huele a quemafo, humedese mas la ropa
No, I would not recommend this to a friendWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase and worst customer support I’ve ever had
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Sharing and expressing your experience matters to us. We're here to help you in the best way possible.
It would be great if you could give us more details about the dryer to determine how we can best assist you.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145305265, to help our team pull up your information.
Have a great day!
^Chrystel