Customer Ratings & Reviews
- Model:
- DVE52A5500W/A3
- SKU:
- 6470420
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+, as well as its ease of use, quiet operation, and large capacity. Many appreciate the aesthetic appeal of the dryer, including its color and design, and find the smart features to be a valuable addition. However, some customers have reported an unpleasant odor on their clothes after drying and expressed disappointment regarding the absence of a power cord and difficulties encountered during installation.
This summary was generated by AI based on customer reviews.
Do Not Buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever! Clothes smell like wet dog. Total tech and Samsung warranty no help!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how it feels to have unpleasant clothes. Let us help.
Here is a link with troubleshooting steps when the dryer smells. Select the one you smell on your clothes for the recommended actions.
Samsung dryer smokes or smells:
https://www.samsung.com/us/support/troubleshooting/TSG01000971/
You may also check page 55 of the user manual for other suggested actions when clothes have an odor.
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149425262) to help our team pull up your information when you message us.
Thank you.
-Angelica
Na
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many options to chose. I’m still trying to figure it all out. I’m very much pleased with the choice I made.
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t ever buy this dryer, or the washer that goes with it. I am a nurse, and when I just wash four pairs of scrubs and put them in the dryer and pull them out, they are all in twisted and tangled. I have to pull my clothes out, untangle them and put them back in. This is the worst set of washer and dryer I have ever purchased.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TheresaF, let's go ahead and maximize the performance of your dryer.
If your clothes are tangled after using the dryer, this link can help. Please click on the embedded word.
Clothes are tangled
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146029931) to help our team pull up your information.
Have a great day.
^Camille
Samsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed i porches this item on November 12 and i received it on December 23 and when i did the purchase on bestbuy they Never told me that i had to buy the Cable cort really disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand what you're going through and I am here to help. Here is a link to the user manual with information on the cord needed starting on page 21 (https://bit.ly/3G1JS9W). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144046364) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Poor at drying
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer tries to be smart and sense when items are dry, but it is usually inaccurate. Large items such as blankets, bedding or towels may require multiple cycles to completely dry. It will always stop after a few minutes because it thinks items are dry, but they are not. Get rid of the useless presets and let consumers choose settings like temperature and cycle time and don't let a poor sensor override the settings. Dryer, you had one job.....and you can't even do it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChristopherM,
We are happy to help you when it comes to the large laundry size.
It is important to fill the drum to about 3/4 full. Do not add items over this level as they need to tumble freely.
I have shared the model's user manual link below. It indicates the cycle chart of your dryer on pages 46-49.
https://downloadcenter.samsung.com/content/UM/202108/20210802231712835/DV7000_DC68-03784S-00_EN_MES.pdf
Here's another related link about the best cycles and settings.
https://www.samsung.com/us/support/answer/ANS00051022/
Also, since you have mentioned that the dryer ends after a couple of minutes and the laundry is still wet, your moisture sensors could be dirty. I highly suggest checking the Samsung link below for additional information.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145153141), which will help our team pull up your information.
^Rainly
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this dryer for a little over a year and the insides have started to burn up its not the vent inside the dryer constantly smells its burning and we have stopped using.
No, I would not recommend this to a friendNot impressed with Ssmsung dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week of usage we are not impressed. Do far we have had to redry almost every load of clothes. Today load of towels have been dried on heavy duty 3 times and still not dry. Not impressed with Samsung so far. Having to adjust my schedule next week gor repairman to come out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are dedicated to improving the efficiency of your dryer, Terry. Allow us to take care of this.
While waiting for your technician appointment, please review the resources to address your dryer's drying concerns. Click the link and hyperlinks and watch the instructional video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147074977, to help our team pull up your information when you message us.
Have a great day.
-John
Drying time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Trying to figure out the best option on drying so it doesn’t take an hour to dry something I would takes 20 minutes.
I would recommend this to a friendDrying sensor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful dryer but it never dries on the first cycle. We’ve tried different drying options. Even on small loads we have a issue. Dryers sensor isn’t the best
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsungdryer,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500V/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144208248
Thank you for choosing Samsung. Have a great day.
-Trisha-
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. The pre programmed dry cycles do not provide enough flexibility. It’s over engineered. All the bells and whistles don’t make it perform any better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Private,
We appreciate you reaching out regarding your inconvenience with our Samsung dryer and we know how important dryers are especially if we are doing our laundry. We apologize for the inconvenience for the alarms. Don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
Set the Alarm Off: See page 52.
https://downloadcenter.samsung.com/content/UM/202108/20210802231712835/DV7000_DC68-03784S-00_EN_MES.pdf
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500C/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144358222
Thank you for choosing Samsung. Have a great day.
-Trisha-
CUSTOMER SERVICE AT ITS WORST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is the third time is exchange for defects. I was very upset because best buy should have advise me about electric vs gas, I had to pay $135 dollars extra for the exchange. I WILL NEVER BUY AT BEST BUY AGAIN!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand the frustration you're experiencing getting your dryer replaced. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about the units exchanged.
Have a great day.
-John
Terrible dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously a terrible dryer. The first one had a bad bearing and was incredibly loud. It didn't dry the clothes AT ALL. The second one (that I exchanged for) makes a rattling sound every 10-15 seconds that is consistent for about 7-10 seconds. You can hear it on the other side of the house. What garbage for the price. I should have stuck with LG. I can't believe this is the crap that Samsung puts out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jmpickrell,
Thank you for taking the time to leave this review.
Let us help you determine the possible meaning of the rattling noise on the dryer. Please see the link for more details.
Samsung dryer is noisy / Rattling sound
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
What noises your dryer makes and why https://www.youtube.com/watch?v=86vxZamgYwQ&t=11s
Having the dryer properly level can also minimize the vibration or shaking of the unit, causing a rattling noise.
Level the dryer on page 31
https://downloadcenter.samsung.com/content/UM/202108/20210802231712835/DV7000_DC68-03784S-00_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145003100) to help our team pull up your information.
Have a great day.
^Charles
Worst dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this dryer zero stars if I could. My clothes are NEVER dry. I have to run it 3 times for one load, even with half a load. If it’s on the sensor dry- it’ll never dry and turns off. If it’s on timed dry with high heat- I have to run it multiple times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .April, let's see how we can improve the performance of your dryer.
We recommend visiting the resources below for steps to take when the dryer does not dry the clothes. Please click the hyperlinks (clean the lint filter and vent blockage test) and watch the full video.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145857528, to help our team pull up your information when you message us.
Have a great day.
-John
Rating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good model excellent reviews very elidant colour and excellenet
I would recommend this to a friendHappy with our purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Happy to have a good Dryer after ours broke after many years
I would recommend this to a friendGreat dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and works great. Was a gift for my sisters family.
I would recommend this to a friendNitroglycerin plant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was labeled excellent but found it had been dropped. Made more noise than a dump truck driving through nitroglycerin plant...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sara,
Thank you for reaching out. We appreciate you letting us know that your Samsung dryer makes more noise. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guide you can try when your Samsung dryer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
https://www.youtube.com/watch?v=86vxZamgYwQ
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DVE52A5500W/A3
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144527884
-Angelica
Noises dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy!!! Sounded like a person moaning. Also did not like the matching washer so changed out both units
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nant,
Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Thank you!
-Angelica
poor drying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes twice as long to dry clothes & they still came out damp. Tried various pre-settings & timed. Disappointing in drying performance
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your review. We are here to help with your concerns with the dryer.
I have shared a Samsung link below that can help address your concerns about clothes are not dry after using the Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144965008 and it will help our team pull up your information.
Leo
Do Not Buy This
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! This dryer has a sensor to determine if the clothes are dry. You cannot bypass this sensor and it will not dry clothes that are still wet when the sensor has determined (in error) that they're dry. We've had it for 2 1/2 months and it does this every load in every mode.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your dryer working as designed and would be just as frustrated. I have attached a troubleshooting guide to your concerns with your dryer not drying your clothes (https://bit.ly/3JMD820). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144047853) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
