Customer Ratings & Reviews
- Model:
- DVE52A5500W/A3
- SKU:
- 6470420
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+, as well as its ease of use, quiet operation, and large capacity. Many appreciate the aesthetic appeal of the dryer, including its color and design, and find the smart features to be a valuable addition. However, some customers have reported an unpleasant odor on their clothes after drying and expressed disappointment regarding the absence of a power cord and difficulties encountered during installation.
This summary was generated by AI based on customer reviews.
Motor Broke
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked fine, until it didn’t. The motor quit working after a year and a half. The repairman said this has been an ongoing issue. The motor is on backorder anywhere from 6 weeks to 6 months out. Cost is almost equal to a new dryer, so we switched to a Whirlpool.
No, I would not recommend this to a friendPerfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted and needed! Absolute love it!
I would recommend this to a friendNegative Reviews were right
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited about this washer. I read the reviews and crossed my fingers. Well, less than a year, my washer doesn’t work. It turns on but the dials do not work. Called the geek squad who told me to call Samsung because it has been less than a year. Samsung hasn’t a clue. My advice, DO NOT BUY. But I will update once the technician comes in 1 week. What a
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Southerngirl,
Thank you for your review. We appreciate your opinion on the issue. We are sorry that your experience with the Samsung dryer didn’t quite match your expectations, especially with the control panel issue. Let me share this link to help you with your concern.
Control buttons on the Samsung dryer do not work or respond
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Please reach out with any further comments or suggestions you wish to share using the following options
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144880600) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Horrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! This dryer is horrible. Stops drying after 15 minutes on auto settings when closes are not dry. Tried timed dry for an hour and clothes still wet. Doesn’t dry and keeps bad odor even though steam option not used.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ConnieY, let us help you get your dryer working properly.
Here are steps to help you dry your laundry. Also, please watch the video and click the hyperlinks for further help.
Dryer not drying clothes.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Please read the "Mold or Mildew or sour clothing" section of the link below and click on the hyperlinks within that section for assistance.
Samsung dryer smokes or smells.
https://www.samsung.com/us/support/troubleshooting/TSG01000971/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145884142 to help our team pull up your information.
Have a great day.
^Aloe
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it twice and already it won’t turn on. No issues with my washer, but now I’m trying to figure out why my dryer won’t turn on. I unplugged it and plugged it back in, still nothing. There were no power outages or anything so I’m annoyed at this point. It better be an easy fix especially because I just got it exactly two weeks ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jessica,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it won't turn on. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001008/ to guide you on the issue.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/DVE52A5500V/A3 for the warranty information pf your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144546959.
-Noraina
Trash !
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst drier ever leaves lint on everything With less than 50% load full doesnt dry anythi g fullly Called samsung and had tech come out they told me fill it less than 50% and ignored the lint problem and dryness problem and labeled it as customer education.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kevin,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/87/
Clean your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00050526/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144564155
Thank you for choosing Samsung.
^Ross
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for 1.5 years, heating gave out x2. Loved the color but wow...disappointed for sure.
No, I would not recommend this to a friendGood function. One concern
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well. Concerned about recent notifications of fires.
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vent hookup never given when delivered. Also never replaced which was the plan. Had to ask for the extra paid parts as delivery team acted like there was no extras. Process at best buy and calling feedback line is a challenge and still not resolved
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are happy you posted a review, Mich.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Don't like this dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this dryer. It takes longer to dry my clothe that the old dryer did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there notrecommended, I understand how frustrating it can be when your new Samsung Dryer is not performing the best and I would like to offer a helpful guide to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143979969. We thank you for choosing Samsung and being a part of our family. ^Brad
Do not buy Samsung dryers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is sad. Steam doesn’t even get wrinkles out of clothes and the dry detection is no good. It stops before clothes are dry and I’ve had to go through two cycles for clothes to dry causing a high electric bill. Do not buy Samsung anything besides phones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to post a review, LonniM.
Laundry may be damp at the end of a steam cycle; if so, laundry needs to lay flat or be hung to dry or finish drying on a different cycle.
You can also use the wrinkle-prevent cycle on your dryer.
You can check the model's user manual link below about the cycles and operation of this dryer on pages 42-44, and for the best result follow the load size recommendation for each dry cycle on page 48.
https://downloadcenter.samsung.com/content/UM/202108/20210802231712835/DV7000_DC68-03784S-00_EN_MES.pdf
Here's another link for cycles, settings, and features: https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size: https://www.samsung.com/us/support/answer/ANS00080262/
I also shared a Samsung link below about clothes that are not dry and wrinkled.
Laundry is tangled or wrinkled after washing.
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Clothes are not dry after using the dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145162363), which will help our team pull up your information.
^Rainly
Bad company just more concerned about the dollar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to be a big fan but Samsung until recently. I am sure most of you reading this are aware of the email that went out from Samsung regarding a defect for their washer and drying. Well they pushed a software update to my washer which broke it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a working dryer and washer, especially if you are doing your laundry during your busy schedule, NathanielE, to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145422682) to help our team pull up your information.
Have a great day.
^Camille
Absolute disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed that i gave my old dryer away to buy this. Every load is a disappointment. My clothes are not dry, no matter what setting i use or change. They are always wrinkled and it does not reduce the dog hair. My 2008 old dryer always worked. Dry, unwrinkled, crisp and clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can certainly understand how frustrating it is when purchasing a new dryer and it does not meet your expectations. I am here to help. I have attached a link to a troubleshooting guide that may help with your concern on your clothes not being dried (https://bit.ly/3IehJNA). If the problem continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144083437) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a very long time to dry clothes had to run two or 3 times
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there 3rdtimeacharm, congratulations on your new Samsung Dryer and I realize that you are having concerns with your clothes not coming out dry. I know that is a let down but I would like to give some guidance to make sure that you get the perfect results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143963574. We are happy to welcome you to our Samsung family. ^Brad
DO NOT WASTE YPUR MONEY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this dryer it hasn’t even been a year and the dryer has gone out already and I know someone who got the same dryer and it’s gone out as well. You’ll regret it please take heed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Olana,
We would like you to expound more on what's happening with the grilling element of your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145911878) to help our team gather your information.
Have a great day.
-John
Delivery was horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was literally one of the worst experiences of my life.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you've gone through with the delivery experience of your dryer. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase.
Have a great day.
-John
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My item was damaged upon installation. Had to return
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not waste your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you want to use clothes with a pleasant smell after washing, do not buy this dryer once the clothes come out of the washing machine and are put here, this dryer removes all the fragrance of the suavitel and the clean smell for me it is a total loss
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Roineyleon,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it removes all the fragrance and it doesn't smell clean. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000971/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00050526/ for some tips on how to clean your Samsung dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144292011.
-Noraina
Sandra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it within 24 hours and there is still showing a balance on my credit care. I want 100% credit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand the frustration of having a delay on your refund, Sandra. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Pros mentioned:Capacity, Noise level
Best purchase at a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We couldn’t be happier with our Samsung dryer! It’s the perfect companion to our washer and has made laundry day so much easier. The large capacity handles big loads effortlessly, drying everything evenly, including heavy blankets and towels. The sensor dry feature is a standout—it adjusts the drying time perfectly, so clothes come out dry but never over-heated. The variety of drying cycles is excellent, and the wrinkle prevention setting is a lifesaver for busy days. It’s also impressively quiet, which we really appreciate. So far, it’s been completely reliable, and we’ve had no issues. It’s energy-efficient, stylish, and incredibly effective. If you’re looking for a high-quality dryer, this one is a fantastic choice!
I would recommend this to a friend
