Customer Ratings & Reviews
- Model:
- DVE52A5500W/A3
- SKU:
- 6470420
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+, as well as its ease of use, quiet operation, and large capacity. Many appreciate the aesthetic appeal of the dryer, including its color and design, and find the smart features to be a valuable addition. However, some customers have reported an unpleasant odor on their clothes after drying and expressed disappointment regarding the absence of a power cord and difficulties encountered during installation.
This summary was generated by AI based on customer reviews.
1 YR OLD N IT BROKE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1yr n 3 months and stop working no power. We bought the ext warranty now we have to wait 4 days for them to come out and look at it...
No, I would not recommend this to a friendBrand response from Samsung
Posted .All we want is to get you assisted, Evan.
To ensure that your dryer has power, you should check these items. It could be something as easy as a tripped breaker or a loose power line if your dryer won't come on, the panel doesn't light up, or the dryer loses power and shuts off abruptly. Please see the link and watch the full video for more details.
The Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145941801) to help our team pull up your information when you message us.
Have a great day.
-John
Instant Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible dryer, upon being hooked up, turn on, immediately started spinning & made a loud noise, wouldn't work at all after that. Worst experience with any dryer we have ever purchased!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlMunsey,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the dryer immediately turning on upon being hooked up, starting spinning, and making a loud noise. We will surely notate your feedback for better products in the future.
Please see the below link that might help resolve these inconveniences.
The dryer will not turn off or stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
A dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
For other troubleshooting steps you may refer on this link:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500C/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144287206
Thank you for choosing Samsung. Have a great day.
-Trisha-
Never Dries !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can set this dryer to highest temp for 1 hour and 15 minutes and waist band on all pants are still damp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're here to assist with what you are experiencing with your dryer, Jojo. Let's improve your unit's optimal drying performance!
Getting your dryer to dry your clothes shouldn't be complicated. If you're having trouble with it, you'll want to check how you're loading the dryer, what settings you're using, and whether you're keeping it clean and free of lint. Learn more from these details.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may also watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
The lint filter is the first place where moisture might get blocked, so clean the lint filter before or after every cycle:
https://www.samsung.com/us/support/answer/ANS00050526/
https://www.youtube.com/watch?v=T5En60U_Uao
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145328063, to help our team pull up your information.
Have a great day!
^Chrystel
Worst dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer I’ve ever owned! Dryer gave out on me after two times of use. Took 4 hours to run a load of towels on “normal” setting and still extremely damp. Very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having issues with your dryer as it takes 4 hours to run a load on a normal setting, and clothes are still damp. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer cycle takes too long" for the troubleshooting steps.
You can also click this https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features on your Samsung dryer.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load your Samsung dishwasher.
You might need this instruction https://www.samsung.com/us/support/answer/ANS00047247/ on how to care for your bedding items.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number 1144427689
-Noraina
Doesn’t completely dry clothes
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because it’s “smart”, it shuts off prematurely before denims and other heavy fabrics are done drying. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad to receive a review from you, KayP.
If your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty.
I have shared a Samsung link below to make sure that we are performing the right troubleshooting steps.
Clothes are not dry after using the Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Also, you can check the model's user manual link below on pages 55-56.
https://downloadcenter.samsung.com/content/UM/202210/20221028084359188/DV7000_UM_DC68-04403B-00_EN_MES.pdf
You can also watch the video links below.
Clean the moisture sensor on your Samsung dryer so it doesn't shut off early.
https://www.youtube.com/watch?v=lwWeL5JYNNo
What to do if your Samsung dryer isn't heating or drying?
https://www.youtube.com/watch?v=LibK_OLFH4Q
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145646495, which will help our team pull up your information.
^Rainly
Do not buy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete trash. Lasted 5 months. Absolutely. Do. Not. Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your insight is important to us, CarlF. We would love to discuss your dryer to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145408246) to help our team pull up your information.
Have a great day.
^Camille
Horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a horrible machine. My old dryer was much better. Garage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AlmaG,
We would love to discuss your dryer to determine how we can best assist you.
Please feel free to get back to us via the following options with more details of your experience with the dryer.
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146016205) to help our team pull up your information when you message us.
Have a great day.
^Charles
?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on Jan. 14. Already garbage. Don't have any idea what to do with a 800 dollar dryer thats not returnable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Warranty,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the dryer. We will surely notate your feedback for better products in the future.
Please see the below link that might help resolve these inconveniences.
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500C/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144287167
Thank you for choosing Samsung. Have a great day.
-Trisha-
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke at the 3 month mark need I say more. hassle to get fixed even with BB protection plan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GT00,
Thank you for bringing this to our attention. I understand you're having an issue with your dryer as it broke after 3 months of use. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. Please know that we are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001008/ to guide you if your dryer will not turn on or stay on.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/DVE52A5500W/A3 for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144598703.
-Noraina
Traded for LG
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of trouble with this dryer. Returned for an LG. Very happy now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Koda,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Returned due to faulty item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received a faulty unit, had to return it - chose to go with a different dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a floor model, and it didn’t work properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you taking the time to leave us a review about your overall experience with this Samsung dryer, VanessaT.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Never buy these just dont
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience....i will never buy a set again from best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello chris, we realize your experience has been less than ideal, and we would like to change that. We would like to inquire further about the concerns you are having with your dryer. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144074125) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Loud and clanky. Takes two cycles to dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ldh11,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dryer is loud and clanky, and it takes two cycles to dry. We apologize for the inconvenience this might have caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the troubleshooting guide that you can check if your Samsung Dryer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may also check the video link below to know what noises your dryer makes and why.
https://www.youtube.com/watch?v=86vxZamgYwQ
I've included another link to the helpful guide for the drying issue that you can also check to help fix the problem.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144317454
-Angelica
My second Samsung Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Samsung dryer as I have used Samsung appliances in the past and loved them. I chose this one for its sleek design, easy to use control panel, and large drying capacity. I’m pleased with my purchase and would buy again.
I would recommend this to a friendThe Samsung electric dryer is wonderful.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung electric dryer is wonderful. It does a lot better job of dying clothes than our old dryer. The sensors help to make sure the clothes are dry when the are supposed to be.
I would recommend this to a friend- Pros mentioned:Capacity, Noise level
Good value for the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There's a bit of a learning curve, but the dryer works as advertised, is cavernous and able to handle my king size quilts. Quiet, smart and efficient.
I would recommend this to a friend - Pros mentioned:Noise level
Excellent dryer!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this dryer! It comes with different types of cycles to choose from depending on how much clothes you want to dry. It’s quite and very efficient. I had some trouble with it in the beginning because it wasn’t installed right the fist time but Best Buy sent Oneal and Juan a couple of days later to see what the issue was and they came and fixed it right away. They were very helpful.
I would recommend this to a friend Stop working after one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after one year. Very disappointed and now need to search for repair or replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad that you brought this up, XingL. Let's get your dryer working!
It would be great if you could give us a few more details that led to what you are experiencing with the product.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145233564, to help our team pull up your information.
Have a great day!
^Chrystel
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was recalled so I am very disappointed with this product as Item was randomly canceled without any knowledge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
