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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 90 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the 7.4 Cu. Ft. Smart Gas Dryer with Sensor Dry for its overall and drying performance, with users reporting it effectively handles large loads. The dryer's quiet operation and appealing design are also well-received. Additional benefits include smart connectivity, large capacity, useful features, and attractive color options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 90 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is just wonderful, easy to use and works and looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased. I have no complaints at all. It is very hot and I have used different features on the dial and I am pleased with all of them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    SAMSUNG DRYER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matches my recent washer purchase. Works and heats great. Always buys from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good this product as met expectations.I will refer more customers to check out this enviable masterpiece.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were fast, efficient and delivered the product without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Smart Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! Dries as it should on any setting chosen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    samsung dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's working good so far just trying get used to the new dryer

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best purchase as an adult.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly i love this dryer. Looks sleek and easy to use. I never liked washing and drying clothes until now. Also like that when im watching tv i get a notification that the washer or dryer are done.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well the only issue i have is it opens on the left side but i just have switch my washer woth my dryer and itll be fine otherwise it works really well doesmt take alot of power amd gets my clothes nice and dry every time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SAMSUNG GAS DRYER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Black Dryer...need to get familiar with the electronic function. The manual does not offer info on how to use the different functions. The dryer does not have a light inside which makes it hard to see inside.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it!!! Nothing to complain about so far and live that is Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Everything you'd expect from Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very impressed with dryer a month after purchasing. Had to replace the old units and this has worked out perfectly for a mid budget unit. Couldn't be happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent item and Very good development. Excellent recomendations

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, I can’t believe we didn’t buy this dryer sooner!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Seems to work really well. It doesn’t have a light, which I would have liked. Other than that, seems good so far

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product. Love Samsung for any appliance!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldnt recommend

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer was delivered to us with a faulty sensor which caused the dryer not to heat and the clothes took multiple hours to dry. Even with the sensor being replaced it still takes a long time to dry the clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand how disappointed you are with your dryer. Let us help you.

      Here is a link with steps to help you with your dryer that takes too long to dry your clothes. We suggest clicking the embedded words for more details.

      Dryer cycle takes too long
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151886877) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 1 out of 5 stars

    Can't review when it doesn't work.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    > I purchased a dryer from Best Buy about a year and a half ago. It broke down in mid-November, and I am *still* waiting for a replacement. Since then, I’ve been given nothing but the runaround between Best Buy, Geek Squad, and their third-party repair service. Each group points to the others, with no accountability and no resolution. > > Months without a working dryer is unacceptable, especially after repeated promises and delays. This experience has shown me how poor Best Buy’s service arrangement is once something goes wrong. Based on this ordeal, I cannot recommend purchasing major appliances from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello AJPat31,

      To address your concern about getting a replacement for the dryer, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Rated 1 out of 5 stars

    Worst experience of my 70+ years lifespan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer purchase which began back on June 1, 2024 has been a nightmare. I purchased 1 dryer that was delivered and did not have the correct LP conversion part, which then sat in the middle of my living room for the next 2 weeks. Then they sent another dryer that, although promised over and over again by customer support, ALSO DID NOT HAVE THE CORRECT LIQUID PROPANE CONVERSION PART which was ordered from the manufacturer ( another 2weeks go by with this dryer in the middle of my living room, btw). The part received had a hairline crack in it, therefore the installers couldn’t complete the job. Another call to customer support in Honduras! They once again agreed to send a different dryer that would supposedly come with the liquid propane conversion part. Of course, IT DID NOT. So, once again, another brand new dryer sitting in the middle of my living room! In the meantime I am now without a dryer at this point for over 3 FREAKING MONTHS !!! They did actually hook it up and we started using the Samsung dryer. It then proceeded to leak gas within the inside of the dryer itself. So right now they just shut off the gas and I am awaiting further instructions. They said I would most likely need ANOTHER REPLACEMENT DRYER because it was faulty. Gas leaking in my house is very dangerous and frightening. This has been the WORST EXPERIENCE ever.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your disappointment about your overall purchasing and dryer installation experience.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better should you need to follow up on the replacement. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and work great so far, lot of different drying options

    I would recommend this to a friend
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