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Customer Ratings & Reviews

Your price for this item is $679.99
The comparable value price is $899.99

Customer reviews

Rating 3.9 out of 5 stars with 14 reviews

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Rating by feature

  • Capacity

    Rating 4.5 out of 5 stars

  • Dry Time

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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71%would recommend to a friend

Customers are saying

Customers frequently mention the excellent overall performance and efficient drying capabilities of the 7.4 Cu. Ft. Smart Gas Dryer with Sensor Dry. Many appreciate its quiet operation and the convenient connectivity features offered through a smartphone app. The dryer's large capacity is also a plus, allowing for easy drying of bulky items. Positive feedback consistently highlights the dryer's ability to effectively dry clothes, regardless of load size or heat setting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty straight forward installation. Had to get an adapter to attach gas line to dryer so if you are not mechanically inclined, I would recommend installation. Changed the door orientation as well. Process was a little time consuming, but not very hard. I recommend this dryer and very happy with how it dries the clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased. I have no complaints at all. It is very hot and I have used different features on the dial and I am pleased with all of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer & dryer combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Black Friday deal and what a deal. A Samsung and one thousand dollar savings for that reason I give it a 5 star. Purchased for our son for his first apartment. My husband will install over the Thanksgiving weekend. It’s a surprise. I can’t wait.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance, Overall performance

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer works perfectly and is easy to use. It heats up well too.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well the only issue i have is it opens on the left side but i just have switch my washer woth my dryer and itll be fine otherwise it works really well doesmt take alot of power amd gets my clothes nice and dry every time

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it!!! Nothing to complain about so far and live that is Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Seems to work really well. It doesn’t have a light, which I would have liked. Other than that, seems good so far

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than expected!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and very efficient. The smart features are a great bonus!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer Malfunction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer was missing a part and the gas was going everywhere inside the dryer was caused the dryer to get extremely hot to the touch and started having burning smell.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jay,

      We know how important it is to have a reliable appliance at home. Let us help you with your dryer.

      Here is a link to troubleshooting steps for your dryer's issues; kindly click the embedded words.

      Samsung dryer smells or smokes.
      https://www.samsung.com/us/support/troubleshoot/TSG10007108/?msockid=08e6a45904c26b1f3477b061055f6aec

      You may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon and Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order.

      Thank you.

      -Ricardo Samsung

  • Rated 1 out of 5 stars

    Worst experience of my 70+ years lifespan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer purchase which began back on June 1, 2024 has been a nightmare. I purchased 1 dryer that was delivered and did not have the correct LP conversion part, which then sat in the middle of my living room for the next 2 weeks. Then they sent another dryer that, although promised over and over again by customer support, ALSO DID NOT HAVE THE CORRECT LIQUID PROPANE CONVERSION PART which was ordered from the manufacturer ( another 2weeks go by with this dryer in the middle of my living room, btw). The part received had a hairline crack in it, therefore the installers couldn’t complete the job. Another call to customer support in Honduras! They once again agreed to send a different dryer that would supposedly come with the liquid propane conversion part. Of course, IT DID NOT. So, once again, another brand new dryer sitting in the middle of my living room! In the meantime I am now without a dryer at this point for over 3 FREAKING MONTHS !!! They did actually hook it up and we started using the Samsung dryer. It then proceeded to leak gas within the inside of the dryer itself. So right now they just shut off the gas and I am awaiting further instructions. They said I would most likely need ANOTHER REPLACEMENT DRYER because it was faulty. Gas leaking in my house is very dangerous and frightening. This has been the WORST EXPERIENCE ever.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your disappointment about your overall purchasing and dryer installation experience.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better should you need to follow up on the replacement. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a great dryer, just not what we decided to go with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installation,Excellent service, on time and

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't dry!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not dry! Moisture Sense stops cycles when clothes are still very damp every time. Even when using timed dry function, dryer shuts off after 4 min and clothes still wet. Wi-fi connection and app also faulty. Returning and going back to Maytag.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work all that good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first the dryer was working then it stop after using it more times.

    No, I would not recommend this to a friend