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Customer Ratings & Reviews

Your price for this item is $949.99
The comparable value price is $1,219.99

Customer reviews

Rating 4.7 out of 5 stars with 59 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers praise the 7.4 Cu. Ft. Smart Gas Dryer with Steam and Sensor Dry for its overall performance, large capacity, and quiet operation compared to older models. Many find it easy to use and appreciate its smart features. However, some customers have expressed concerns about the drying performance, noting that clothes sometimes remain damp after a single cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-59 of 59 reviews
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Large Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer! Handles large items like king comforters and squishmallows. Took sometime to figure out what settings work best.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Fantastic looks and functionality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer with a huge capacity for even the biggest loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does all you’ll ever need and more! Connect it to WiFi and it almost does your laundry itself! Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manager Apple Valley great service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, great service , they bubble wrapped it for me, loaded it in my truck for me and the manager was really great and helpful the whole time I was getting the purchase and loading it up and getting it out of the store manager Apple Valley was great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, excellent service, operated just smoothly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer from samsung. I would recommend them

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dries fast, quiet while running. Easy to use panel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one to buy and I recommend 100% for first time buyers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a good product I have family that has the same one and has told me great reviews

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are beautiful and hope they last as long as our old Maytags !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Great Perfect ……………. …………….. ………………… ………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful.. and the gentlmen that delivered and installed were awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to use But Little big size for small people.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Esther C,

      It's straightforward to use, although it might be a bit bulky for smaller individuals. Nonetheless, its user-friendliness remains a positive feature.

      If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, please provide us with this reference number 1147358998 to help our team pull up your information.

      Leo Samsung

  • Rated 5 out of 5 stars

    Dependable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd set of Samsungs, 1st set last 8 years problem free

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 1 out of 5 stars

    Crappy Dryer!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine SUCKS! I returned the first one because I thought it was just not working properly, but the reality is, it's a terrible dryer. It turns off constantly and despite pressing the max dry button, clothes are often wet after one cycle. So disappointed I'm stuck with this thing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      .HeathG, we aim to provide a hassle-free experience when using your dryer. Let us assist you.

      We recommend checking this link to help you troubleshoot if the dryer ends too quickly. Please click on the embedded word and watch the video included.

      Clothes are not dry after using Samsung dryer
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1148708793) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    All good except lint net

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All functions are good. Only the lint net is made of plastic material or something, it got deformed after several loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good staff

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time I bought this product but it’s very good quality and the people are really nice person.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, my wife always wanted like a rose gold color and she was able to get it, best part is that they are so quite compared to other brands.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never got item they told me a big lie

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered paid say it was at the store. It’s not at the store. They said you have to order it after I paid my money they told me it was in stock get there. They don’t have it say it will be ready fraud never again. Will I order from Best Buy had to cancel and go to Home Depot

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

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