Customer Ratings & Reviews
- Model:
- DVG52A5500V/A3
- SKU:
- 6470418
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the overall performance, low noise level, and large capacity of the 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+. Many customers are pleased with how quickly it dries clothes and how easy it is to use, and also appreciate the various features, including the steam function and connectivity. However, a few customers have mentioned concerns about the cycle time and settings.
This summary was generated by AI based on customer reviews.
Nothing worked on it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The time is already set it won’t go off cold. And I have tried to fix the heat mechanism by reading directions with nothing is working. I can’t work it from my phone either I can only do it from using the actual machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how essential it is to have a functioning dryer in our home. Let us help you.
I've included a link below with instructions if the dryer doesn't have heat. For more information, please click the embedded word "dryer's cycles, settings, and features.".
The dryer has no heat at all.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146994741) to help our team pull up your information when you message us.
Thank you.
-Kimberly
1/5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for three months and no longer heats. Samsung is giving me a hard time with their warranty process as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello OvertheVerizon,
Thank you for choosing Samsung for your Appliance needs. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you, and stay safe!
Your Reference Ticket Number: 1144527999
-Angelica
Not so great.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer makes a very loud noise when we use it and does not dry the clothes efficiently.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you posting a review about the dryer, JocelynH.
There are some noises or melodies that we can turn off. You can check the steps to turn it off on the model's user manual link below on page 52.
You can check the closest noise that you are hearing to find the correct troubleshooting steps and be fixed with a little effort. I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Also, regarding the clothes doesn't dry, I will share the related Samsung links below.
Clothes are not dry after using the Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You can check the best cycle and settings: https://www.samsung.com/us/support/answer/ANS00051022/
Lastly, the laundry load size is important when drying clothes: https://www.samsung.com/us/support/answer/ANS00080262/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145155015), which will help our team pull up your information.
^Rainly
Better then a can opener!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife said she liked getting this washer/dryer WAY better then the can opener I got her last year
I would recommend this to a friendLow performance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not have a good performance. I have to try several times before the cloth is dry. Sometimes I have to wait 3 hours before the machine dries the cloth.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yaras,
We are aware of the significance of having functional appliances at home. We're here to assist you with your dryer.
Below is a link to help you with your dryer not completely drying your clothes. Please choose the bullet that best fits your experience level. Click on any embedded text and watch the entire video if there are any.
Clothes are not dry after using a Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146789169) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Don't buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it a little over a year already having problems
No, I would not recommend this to a friendBrand response from Samsung
Posted .KourtneyL, we want you to have a reliable dryer. We want to speak to you directly and get more information about your dryer for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147930408) to help our team pull up your information.
Have a great day.
^Camille
Poor quality?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used the dryer once and have had to get it scheduled to get replaced before the 2 week return period or we wouldve paid 700 for one dry cycle
No, I would not recommend this to a friendKnew this was gonna happen…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had NOTHING delivered. I have an empty laundry room, during Xmas break with a house filled with college students and unable to do laundry, because of Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Doest work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just stop working it’s only a month old it makes a big clunk sound and just stops
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
All we want is to get you assisted.
The dryer often creates one of four types of noises: rattling, thumping, screeching or grinding, or humming. In addition, if the dryer loses power and turns off without warning, you need to perform the proper troubleshooting procedures for what you are experiencing. Please see the link and watch the full video for more details.
The Samsung dryer is noisy (please choose the sound that best describes what you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
The Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Should a service call be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145945623) to help our team pull up your information when you message us.
Have a great day.
-John
Gas dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for 3 month and not heating , drying clothes .
No, I would not recommend this to a friendBrand response from Samsung
Posted .You shouldn't be experiencing this with your dryer. Let's get this sorted out right away, Miajs13.
To get your dryer's diagnosis, we recommend browsing through the link below. Also, please click on the hyperlink about the "dryer cycles and settings" for more information.
The Dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146356703, to help our team pull up your information.
Have a great day!
^Chrystel
Upset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did order a gas dryer I ordered a electric one and they sent me this not a happy customer.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Terrible dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this dryer for 2 weeks and it no longer heats up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how convenient to have a dryer.
Some cycles are designed to run without heat. Some settings, like Eco Dry, will cause portions of the cycle (like the beginning) to operate without heat.
You can check the troubleshooting guide on the model's user manual link below on pages 55-56.
https://downloadcenter.samsung.com/content/UM/202210/20221028013020559/DV7000_UM_DC68-03784S-03_EN_MES.pdf
I have shared a Samsung link below to make sure that we are performing the right troubleshooting steps.
Clothes are not dry after using the Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
You can also watch the video links below.
Clean the moisture sensor on your Samsung dryer so it doesn't shut off early.
https://www.youtube.com/watch?v=lwWeL5JYNNo
What to do if your Samsung dryer isn't heating or drying?
https://www.youtube.com/watch?v=LibK_OLFH4Q
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145706064, which will help our team pull up your information.
^Rainly
Poor choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit takes forever to dry a small load, even on a high temp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to have this resolved, LisaP. We're here to maximize the dryer's drying efficiency!
Getting your dryer to dry your clothes shouldn't be complicated. If you're having trouble with it, you'll want to check how you're loading the dryer, what settings you're using, and whether you're keeping it clean and free of lint. Learn more from these details.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
You may also watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
For further reference, you may check out this link about "The best load size for your Samsung dryer":
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145304185, to help our team pull up your information.
Have a great day!
^Chrystel
EH
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap....ended up returning this for an LG...Really hapopy I did
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MikeC,
Thank you for choosing Samsung for your Appliance needs.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Doesn’t dry
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry, have to run multiple times to get some damp clothes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sonyusermb,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer not being able to dry clothes and having to run multiple times to get some damp clothes. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer has no heat at all" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144402925.
-Noraina
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already having issues and have only had it for a month and a half
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mouse,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
To help you out identify the issue, please click the link for your reference and some basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=gas+dryer&referrerPageUrl=https://www.samsung.com/us/support/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG52A5500W/A3
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144152641
Thank you for choosing Samsung. Have a great day.
-Trisha-
Be aware of this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product takes a very long to dry. It’s very frustrating
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kwizera, I understand you have some concerns with your new Samsung Dryer and understand how frustrating that can be. I would like to provide you with a helpful guide to ensure your unit is running properly. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you have any further questions, please do not hesitate to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143942437. We thank you for being a part of our Samsung family. ^Brad
Poor Samsung design-faulty and leaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brand new appliance was damaged inside and damaged our cabinets as well due to the leak. Then with much back and forth finally was sent a replacement which was also damaged then round 3! Now fingers crossed. Samsung of course has the worst customer service but 5 stars for Best Buy. This will be my last ever Samsung buy after buying so many and many issues with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for keeping us posted. Your review of the dryer keeps us on track.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145286778, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Capacity, Ease of use, Overall performance
Ms.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate. Great capacity. One of the best dryers I have owned.
I would recommend this to a friend does not work
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. It doesn't dry clothes all the way ever. even baby clothes set to heavy duty! what the heck!? I'm in the process of getting a refund for my washing machine that matches this because it had a major recall....do not buy samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Keeping your dryer working at its optimal performance is essential, NicolemC. Let's go ahead and assist you in maximizing its drying efficiency!
Getting your dryer to dry your clothes shouldn't be complicated. If you're having trouble with it, you'll want to check how you're loading the dryer, what settings you're using, and whether you're keeping it clean and free of lint. Learn more from these details.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
You may also watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
For further reference, you may check out this link about "The best load size for your Samsung dryer":
https://www.samsung.com/us/support/answer/ANS00080262/
Ensure to select the correct cycles and settings based on what is drying. For more information, see our guide for "Cycles, settings, and features on your Samsung dryer":
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145306248, to help our team pull up your information.
Have a great day!
^Chrystel