Customer Ratings & Reviews
- Model:
- DVG52A5500V/A3
- SKU:
- 6470418
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the overall performance, low noise level, and large capacity of the 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+. Many customers are pleased with how quickly it dries clothes and how easy it is to use, and also appreciate the various features, including the steam function and connectivity. However, a few customers have mentioned concerns about the cycle time and settings.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity, Drying performance, Noise level
LOVE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, Dries quickly, fits my comforter which I'm very excited about.
I would recommend this to a friend The dryer wouldn't get hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand news dryers that's would not get hot. We had to dry the clothes 3 and 4 cycles exchanged time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LB313,
A dryer should heat to do its drying performance.
We recommend checking the cycle you are using and the proper load on your dryer.
I shared these links/videos:
Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying: https://www.youtube.com/watch?v=LibK_OLFH4Q
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
The below link is the user manual for your model. Turn page 42 (Temp), page 43 (Eco Dry), page 47 (Manual Dry), and page 55 (Troubleshooting - Does not heat)for reference: https://downloadcenter.samsung.com/content/UM/202210/20221028013020559/DV7000_UM_DC68-03784S-03_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145268354), which will help our team pull up your information.
Have a great day.
Melardo
Samsung dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking dryer,easy to use,excellent price and a Samsung product which I like and trust.
I would recommend this to a friend- Pros mentioned:Drying performance, Noise level
So far we love it, about 3 weeks since installed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet located next to our family room so it matters. Clothes are dry the first time every time!
I would recommend this to a friend - Pros mentioned:Capacity, Drying performance
big load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.handles big load and dries quick everything comes out wrinkle free
I would recommend this to a friend - Pros mentioned:Noise level
Black Samsung gas dryer and steamer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great and beautiful gas dryer with steam feature new to me very quiet and easy to use
I would recommend this to a friend - Pros mentioned:Overall performance
Washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great no problems they setup was easy they checked everything and made sure it was working
I would recommend this to a friend - Pros mentioned:Overall performance
gas dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just moved to a new home samsung is a great product would not buy anything else
I would recommend this to a friend Dryer door change
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great guys, very good mannered, professional, courteous and on time. Finished the job fast. Explained everything and neat. Great job !
I would recommend this to a friendGas dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very well made dryer gas economy to the extreme. Clothes come out very dry ready to be worn.
I would recommend this to a friendDo not recommend!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer in July 2022. On Mother's day 2024 it completely died in the middle of a load. The panel went black and the drum light would not come on. I tried to get it repaired via Samsung but the only company they would send out had an F rating with BBB and a one star rating. I tried to get them to send a different company but they stated it was the only company who could handle our claim in Philadelphia. With that I paid a different company to come look at it and they found we have 2 faulty control boards. Each board cost around $300 to replace, plus cost to do the repairs. I also thought I had the extended warranty via Best Buy as I paid extra for it when I bought this and the washer. Nope, Apparently you to have an active geek squad plan in place to use that warranty. The amount I paid at first was for a year of the geek squad not an actual warranty, so they could not help me either. It is not worth it to fix and we now need to buy a new Dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We would love to discuss your Dryer to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147142239) to help our team pull up your information when you message us.
Have a great day.
^Charles
unhappy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to express my dissatisfaction in this product along with the washing machine, i did buy an extended warranty and as soon as that expired my dryer is making a horrible sound and probably getting ready to stop working , i bought these products in 2021 and it now 2024 . and you would think it would last longer. And for my washer it does spin the clothes dry enough to put in dryer with out my floor getting completely wet. I usually buy my stuff here but not sure if i will continue to shop best buy. its not worth spending $1700.00 and they stop working as soon as warranty expires, very disappointed.
No, I would not recommend this to a friendTOTAL AWFUL!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My objection and complaint has to due with delivery. I had to wait for over 2 weeks. The delivery guys were unable (did not know how to hook up the dryer, i had to wait an additional week forinstallation These guys were useless, they could not do is t. I had to hire and pay for installation. The parts delivered to me were noy usable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Leo
Dryer is NOT good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer takes TOO long to dry clothes. One load can take hours. EXTREMELY disappointing and dissatisfied. I'd rate negative ten if I could.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A smoothly performing dryer helps make the laundry more effortless, Tif4. We'll be pleased to help!
If your dryer is heating, but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a clogged vent. To ensure you're performing the proper troubleshooting steps, determine if your dryer has hot air, then we'll guide you through the steps to resolve your issue.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
What to do if your Samsung dryer isn't heating or drying:
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 55 of the user manual for other solutions when the dryer does not heat/dry and page 57 for an extended time.
https://downloadcenter.samsung.com/content/UM/202210/20221028084359188/DV7000_UM_DC68-04403B-00_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145581468) to help our team pull up your information when you message us.
Thank you!
-Angelica