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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 307 reviews

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Rating by feature

  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the large capacity of this 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+, finding it easy to use and perfect for drying large loads, including multiple comforters. They also appreciate its quiet operation and efficient performance. The dryer's modern color and ease of use are additional pluses for many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 307 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Dryer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer, have not had any issues with it yet. Aside from this dryer working well it looks really nice in my laundry room.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gas dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t even know where to start. When I purchased this dryer, I opted for a regulated/licensed professional to install it—it’s a gas appliance and people who are not certified or familiar with gas appliances shouldn’t attempt to install gas appliances in my opinion because too many things can go wrong. The person who installed this dryer came out to deliver and install this at 7:30 pm and did not install it correctly and used my old accessories from my old dryer and did not use any of the new supplies I purchased for this dryer, in fact, they took my new accessories with them when they left. While the guy was here installing my dryer, I smelled gas and asked if that was normal and he said “Yes, it’s normal but it will air out soon.” He left my home and the smell of gas was so strong that my four year old even commented on it. So I called my gas company and they told me to “Evacuate immediately!” This was around 9-9:30 pm on a Tuesday evening and the temperature was around -10 degrees. I packed my my 4 year old and my two dogs and had to leave my home until the gas company arrived to check on things. When the gas company came out, they stated that everything was installed incorrectly and they even used my old vent duct and that had been installed incorrectly and would’ve caused a fire. Overall, I’m very happy with the appliance but it was a real hassle getting it installed properly by a LICENSED PROFESSIONAL.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      We take this concern very seriously and would like to do everything we can to help resolve this issue, Marrisa. Ensuring our clients' safety is our utmost concern.

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Samsung Dryer - great product, works great too.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung looks good so Far. Pro: works like new, runs well and connected to WIFI without any issues. Color - really modern color as well. Con: I did have to clean it up a bit, but I would buy it again!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the craftsmanship and operation of Samsung 5.4 cu. ft. gas dryer with steam sanitizer.

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 5 out of 5 stars

    MPMD

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer, takes a bit longer to dry towels, but I just think I have to get used to it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE my new dryer! Dries clothes and the look is so clean and modern! Recommend the set for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works greats cant complain... still learning how to use it. But pther than that very nice and smart. Can hook up to my phone and wifi and set dryer and washer from phone app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good and loaded with features. Only minor issue is that some clothes in really large loads stay a slighty damp when "finished". (That could also be a little user error) Otherwise I am very happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Goosld things eventually come to those who wait

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the experience with Best Buy's customer service and their installation contractor was a nightmare, but after the 2 weeks it took to get our machine properly installed rverythibgnhas been fine. Aesthetically beautiful and functions as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    All appliances are perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. I saw this large washer and dryer comparing to what I have. I had to change. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Elegant, Efficient, Fun!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The title says it all. This is the most elegant, efficient, high tech and FUN appliance we have ever owner. Features are endless - super quiet too. Got the matching washer as well.

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 4 out of 5 stars

    What I have experienced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too complicated, Drying takes too long and only works completely with a small load. The lint filter is a disaster.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Like the app feature

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the feature it's connected to my phone and so I can watch when it's ready to pick up and it won't stay in the dyer until next day morning and got all wrinkled!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful machine, works great, but sadly it will not fit in our laundry area without major modifications. Had to return for a far less superior machine. Totally enjoyed it while we had it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wrinkle Free!!!!!!!!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved the auto dispenser of soap in the washer and love the colors. Shoe Rack Option and Wrinkle Free is amazing option,

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great dryer. I love it. I can dry 2 blankets at once!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity but takes up less floor space than its predecessor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features, bestbuy outlet is the best way to shop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Gas Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her new dryer. I have a lot of shirts that wrinkle very easy but the wrinkle free setting they come out perfect. She is happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product slow cycles!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item dry's cloths well. only issue we have is the item takes way to long. Even quick cycle is 30+ mins

    I would recommend this to a friend
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