Customer Ratings & Reviews
- Model:
- DVG52A5500W/A3
- SKU:
- 6470433
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+'s overall performance, quiet operation, and large capacity. Many appreciate its quick drying times, ease of use, and the helpful features including the steam function. Positive feedback also highlights the convenience of the smart connectivity features, allowing for remote monitoring and control. The attractive color is also frequently praised.
This summary was generated by AI based on customer reviews.
Best of the best
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the steam setting. Would definitely recommend
I would recommend this to a friend- Pros mentioned:Overall performance
Excellent dryer!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dryer! Many different adjustable settings for what you need!
I would recommend this to a friend - Pros mentioned:Overall performance
Best Dryer Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dryer! I feel so fancy it works awesome!
I would recommend this to a friend - Pros mentioned:Overall performance
Great Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I would recommend to friends and family.
I would recommend this to a friend - Pros mentioned:Overall performance
Energy Saver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Dryer I ever owned,Delivered to my house in 4 days, Great Team work
I would recommend this to a friend - Pros mentioned:Overall performance
New dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is great. Works really well and does the job.
I would recommend this to a friend - Pros mentioned:Overall performance
Happy Holidays
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy Holidays! Love my gift! This is a lifesaver and I'm so happy.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung dryer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was a bit off, very satisfied, excellent Samsung dryer
I would recommend this to a friend Do not recommend
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this dryer for six months and twice now the drum has come out and trying to get someone to come fix it is impossible. I’m a nurse I need my uniforms washed. I can’t go to the laundromat . I wouldn’t be so mad if it wasn’t six months old. The first time this happened was only two months after purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a dryer in our home. Let us assist you.
We would like to speak with you more about this experience and assist with getting service set up or determining what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146875705, which will help our team pull up your information.
^Rainly
- Pros mentioned:Overall performance
New Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s wonderful I’m so happy that I bought this and it’s so great
I would recommend this to a friend It’s an ok dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it pair up with washer. A average washer with Wi-Fi controls. Drying takes a little bit longer than my past dryer. Have to shuffle load sometimes after first drying period to make sure it drys evenly. Sometimes some articles of clothes are dryer than others. Does the job.
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best dryer ive never brought cant go wrong with this
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had for one more and so far it works amazing!
I would recommend this to a friend - Pros mentioned:Overall performance
Customer service does not exist anymore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything as far as equipment is, work great but your sales, support, delivery and lack of information is the worst that it has ever been. I’ve been your client for years and never been so dissatisfied and disappointed
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a time sensor on dryer and can not shut it off. My clothes are still wet. I turn it back on for 30 minutes and it runs for 3 minutes. I hate it. I want my clothes completely dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DavidS,
We understand that dealing with a dryer not drying well can be frustrating. Let us help.
The below link contains information on what to do when the dryer's heat is not enough to dry. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
You may also check pages 54-55 of the user manual for other recommended actions if the dryer does not dry/heat or dries unevenly.
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the washer and dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148126883) to help our team pull up your information when you message us.
Thank you.
-Angelica
My dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our dryer- all the bells * whistled. Perfect for our familu
I would recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't dry many blankets in one load. My old dryer could hold many and dried them all with no problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GabrielaR,
We understand that dealing with a dryer not drying well can be frustrating. Let us help.
We suggest checking the link below to troubleshoot the dryer that does not heat or dry. The first link has another resource for the unit's cycles, settings, features, and error code guide. The second link is a video you may watch from start to finish.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying:
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 54 of the user manual for other solutions when the dryer does not heat/dry.
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Lastly, we have included a guide to learning the suggested laundry load size of the Samsung dryer to get the best results.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149599551) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Would. Recommend!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! One of the best dryers on the market.
I would recommend this to a friend - Pros mentioned:Capacity
Excellant machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the new machine. Easy to run and plenty of room.
I would recommend this to a friend Beautiful Dryer With Many Quirks!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is beautiful and I love the champagne color. However, it has some weird quirks. 1. The top of the dryer slants downward. If you sit something on top it slides off. There doesn't appear to be any good reason for this. I like to fold my laundry on top of the washer/dryer, but the slant makes it difficult. 2. The sensor that determines when the clothes are dry is totally off and it causes the dryer to stop prematurely before the clothes are dry. If you restart the dryer again using the same settings, the dryer runs for less than a minute and stops again. 3. The computer controls are overly complicated and non-intuitive. 4. The dryer has a special Dryness control that has 5 levels that range from 1: Less Dry to 5: More Dry. When you use most of the computer controlled automatic cycles such as Normal, Heavy Duty, Perm Press, etc. The Dryness setting is automatically set to 3: Middle Dry. Why would you ever want the Dryness setting set to 3? I would think most people would want this set to 5: More Dry. I am constantly changing the setting to 5. However, as mentioned above, ehe sensor that determines when the clothes are dry is totally off and it causes the dryer to stop prematurely before the clothes are dry. Even when the setting is set to 5: More Dry. 5. Due to the above quirks, I find myself using the Time Dry cycle all the time. However, when you use Time Dry cycle the Eco Dry button comes on by default. When this button is on, the dryer stops prematurely before the time you have it set for is up. So you have to remember to turn off the Eco Dry button when you use the Time Dry cycle. It's totally annoying. If it weren't for these quirks, I would have probably given this dryer at least 4 stars--maybe even 5.
No, I would not recommend this to a friend