Customer Ratings & Reviews
- Model:
- DVG52A5500W/A3
- SKU:
- 6470433
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+'s overall performance, quiet operation, and large capacity. Many appreciate its quick drying times, ease of use, and the helpful features including the steam function. Positive feedback also highlights the convenience of the smart connectivity features, allowing for remote monitoring and control. The attractive color is also frequently praised.
This summary was generated by AI based on customer reviews.
Great dryer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Love the different drying cycles on this particular dryer.
I would recommend this to a friendDryer was on point
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very durable . I love it .it’s one of my best investment
I would recommend this to a friendDon't dry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a dryer that doesn't dry your clothes, this definitely the one you should buy. I use every cycle and my clothes fell more wet. I took more than 3 hours to half dry the clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Clothes that dry correctly make us more comfortable wearing them, JacquelineG. We'll be happy to assist!
If your dryer is heating, but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a clogged vent. And if your dryer ends after only a few minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes. To ensure you're performing the proper troubleshooting steps, determine if your dryer has hot air, then we'll guide you through the steps to resolve your issue.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
What to do if your Samsung dryer isn't heating or drying:
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also check page 55 of the user manual for other solutions when the dryer does not dry/heat.
https://downloadcenter.samsung.com/content/UM/202210/20221028084359188/DV7000_UM_DC68-04403B-00_EN_MES.pdf
For reference, check the links below for the guides to learning your dryer's best laundry load size and its cycle, settings, and features.
https://www.samsung.com/us/support/answer/ANS00080262/
https://www.samsung.com/us/support/answer/ANS00051022/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145604189) to help our team pull up your information when you message us.
Thank you!
-Angelica
Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dryer I’ve had. Worth the money. Wrinkle free feature is the best.
I would recommend this to a friendGreat Samsung Dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took 3 months to get it due to backorders. It was worth the wait.
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome AAAASSAASSAAAAAASAAAAAAAAAAAAAAAAAAAAAAAA+++++++¥¥¥
I would recommend this to a friendGood dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and performs good. Cool steam feature as well.
I would recommend this to a friendGreat purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Works very well and doesn’t take up too much space.
I would recommend this to a friendCameras 8
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied ! Very happy with my purchase and camera install
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Cameras, I want to congratulate you on your new Samsung Dryer and appreciate the review. We are glad to have you a part of our family and thank you for choosing our brand in your home. ^Brad
Samsung Dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with product! Will definitely recommend
I would recommend this to a friendPlease Consider Otherwise
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. Within the in the first week of owning, the belt came off. Had to call in a Samsung technician. Now the dryness sensors refuse to work correctly! This is a nightmare. It doesn’t dry all the way through and keeps stopping my cycles. Only way it works slightly better is on timed dry and even then it doesn’t seem to fully dry anything. Beyond frustrated and tired. I’m going to look into returning this item. Obviously not Best Buy’s fault, I think I just got awful luck this time!
No, I would not recommend this to a friendBrand response from Samsung
Posted .ZayraM, we know the convenience a dryer gives us at home. Let us get the dryer back in good condition.
Below is a link to help you diagnose if your dryer cycle ends quickly. Please follow the guide and watch the video included.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147733520) to help our team pull up your information.
Have a great day.
^Camille
HAPPY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with it. I am tall so love the extra height
I would recommend this to a friendCoenewdryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy to receive our new dryer! It works like a charm
I would recommend this to a friendLet down with First impressions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked impressive until we tried to dry clothes. Default kept going to 30 seconds!-which dries nothing! 20 minutes with Best Buy Tech support only to be told to call Samsung. They instructed us to unplug & restart. It seems to be working now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Stan, we know how frustrating it can be when you purchase a dryer and it does not meet your expectations. We are always looking for areas in which we can improve our products and it is only through feedback from customers like yourself that we are able to make our products better. We are pleased to hear that your dryer is now working as designed. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143955196) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Gas Dryer works!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the Gas Dryer due to previous one was broken.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Marie, I would like to thank you for your feedback on your new Samsung Dryer. I am glad to hear the unit is treating you well. As always, thank you for choosing Samsung in your home. ^Brad
The best dryer I use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best dryer I have Used I love the sanitize+
I would recommend this to a friendDidn’t last for 3 times
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after the third round. I have used it only for three times then it stopped Working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bisho,
We want to inquire more about what transpires with the dryer and, and we would like to assist as soon as possible.
You can contact our Support Team via the link below to speak with a live representative for further assistance with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to the best buy on halsted in Homewood I bought a washer and dryer. Delivery day went well except the dryer had dents in it. I was given the option to have it installed and having a replacement sent. I took that option. Fast forward to the new delivery day. The delivery driver comes in pulls the installed dryer out and states I can’t reinstall the new dryer. I ask why he states per policy gas line does not mesh with the cord and states it should have never been installed. Mind you i had a dryer before and had no issues with the line. I then state how can best buy have a policy that 1 person chose to ignore and 1 chose to in force in this case. The delivery driver then tell me that bestbuy contracts out to 2 companies he then fix his mouth to say the first delivery company must have been trying to get my phone number that’s probably why they installed it. That comment was sexus and made me very uncomfortable. He then take my perfectly working dryer uninstalled it take it out then leave the new one in the middle of the room. I asked if u wasnt going to install it WHY WOULD YOU TAKE THE OTHER ONE APART??? He doesnt say anything just walks out my door. Fast forward to me speaking to a manager who said they would force me on the schedule for installment. Of course that didnt happen. Long story short I had a perfectly working dryer at first now I have one sitting in the middle of my floor and after the driver made a sexual inappropriate assumption regarding the first installers. This is unacceptable Now I have to pay a family member to sit and wait for installers tomorrow. Also bestbuy can not assure that the same company will not come AS THEY CANT HAND PICK COMPANIES. Which if the same company comes I will have the same problem with them not installing my dryer. This issue hasnt been resolved and im left feeling some type of way regarding the delivery guy comment
I would recommend this to a friendInate the cost of Best Buy delivering the wrong it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ales personnat thenstore was very kind as she seemed a little new. This has no bearing on her however it does with the delivery of wrong steam kit I paid and was owed. The cheaper version was delivered and the guys were gone before i noticed. The call in procedure is cumbersome and not customer friendly at all. Ive eaten the cost of purchasing this more expensive kit based on the length of the hoses i needed for it yet got the short version which didnt fit. I had to drive an extra 45 minutes to get our dryer running that evening which we needed.
No, I would not recommend this to a friendBad dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never dried particularly well from the first time we used it, and always seemed to take longer to dry clothes that would seem to be necessary. Within a year, it doesn't dry very well at all. Takes hours and hours to dry a small load of clothes, terribly at drying towels, fleece, denim, etc.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelW, we understand that waiting too long to dry the clothes in the dryer can be frustrating. We're here to help you.
Here is a guide to help you troubleshoot if your dryer takes too long to dry your laundry. Please click on the embedded word.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148772495) to help our team pull up your information.
Have a great day.
^Camille