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Customer Ratings & Reviews

Samsung - 7.5 Cu. Ft. 10-Cycle Electric Dryer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 472 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 472 Reviews
  • Rating: 1 out of 5 stars

    Not Worth The Price

    Posted
    yvc231
    • My Best Buy® Elite MemberElite Member

    I bought this Samsung washer and paired dryer in the beginning of December. I chose this washer for its steam technology and the capacity to wash larger loads. I spend several weeks researching washers and dryers, as well as reading reviews. From everything I read, it seemed like a good buy. I have a Samsung phone, and have been very happy with its performance. Immediately I noticed that the dryer was not living up to its performance claims. Everything would come out damp. I thought that it had to be operator error, since it was a brand new dryer. The dryer would roll all the laundry into a tight ball, and the items in the center would consistently come out damp. I tried everything. I put less in each load, I put more in each load. I ran items through several loads. I tried taking out items, shaking them out and running them through again. I even put a tennis ball in with the load as was recommended on many troubleshooting sites. All of this was very frustrating, however, I assumed it was something that I had been doing wrong. Then, week 3 into owning the washer and dryer, the washer began to leak water out of the front. I could spend time troubleshooting the appliances, calling Samsung, and attempting to have them come and repair/ correct the issues. However, after installation, taxes, and the extra kits that are required for the steam technology, I ended up spending around $1800. These appliances are less than a month old. Both of them should not be experiencing the issues that are occurring. My concern is that if they are having issues this early on, what it going to happen in a year or two? The washer and dryer that I had owned previously were over 15 years old, and were both still in working condition with no repairs ever performed on either appliance. Furthermore, I do not have the time to spend going back and forth with Samsung and/or Best Buy to get these brand new appliances fixed. I am returning them before the 30 return policy expires. I would not recommend Samsung washers or dryers to anyone. For the amount of money that I spent, I feel as though you should be able to have a working washer and dryer without any issues for at least the first month.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you so much for your feedback. ^Shifa Samsung

  • Rating: 5 out of 5 stars

    Hard Working and Beautiful Dryer!

    Posted
    Heavncentt
    • My Best Buy® Elite MemberElite Member

    We recently purchased this dryer (and matching washer) to replace a 3 yr old set who's washer never worked terribly well. We wanted a matching set again, so we bought this dryer to do with the washer. This dryer works exceptionally well. There are many setting to find what works best for your loads and family's needs. There is also an Eco Dry option, if you are so inclined. The features I love are: the completely flat top for folding laundry, the black stainless steel and ice blue LED display, the sheer quietness of this dryer when it is operating, the design of the dryer lint filter. This dryer is just as beautiful as it's matching washer. Simply stunning with the black stainless steel and ice blue LED display. It makes me smile every time I walk by our laundry room, the black is so visually appealing compared to the usual drab white. It drys well, it does as it is intended. You may have to work with the settings to find a combination that works well with your clothing and family. I can dry a full load of regular clothes on the Normal cycle in 45 minutes, turning off the Eco Dry option. The lint filter is a design I have not seen before. It is a fully closing basket that seems to catch and capture the lint so well, keeping the internal lint duct very clean after a load. I love that this housing can be easily washed to remove build up. This dryer is very quiet. You of course will hear clothes spinning around, shoes bopping the insides, and jacket zippers hitting the drum.....but the dryer itself and the motor operating it are relatively quiet. It is an absolutely stunning machine. Very happy with our purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Replace dryer

    Posted
    Kiaranerys
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was hesitant about purchasing this item because I really wanted a different brand. I didn't get to see it in store but I took a chance anon and plus it was on sale. I purchased also the washing machine to go with it in. I had Best Buy deliver and install and haul away my previous washer and dryer. I wasn't home for the installation but my husband was. When I got home from work I saw them machine and dryer and was truly happy with my Purchase. It is heavy duty and the features is truly an upgrade 11 year old washer and dryer. Completely modernize I love the wrinkle free setting and that it is a lot quieter then my old 1. I like the fact that it is stainless steel black with a nice shine to it. I have not been able to use all the features yet but I definitely would recommend it so far and I have not regretted my purchase. My kids truly enjoy having a new washer and dryer. I received my delivery much earlier than expected then the timeframe given and I was able to get it delivered 2 days after I ordered it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good Dryer

    Posted
    steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This dryer is the exact same height (2" deeper, however) as our Washer made by LG and was considerably cheaper (on sale). The drum is very deep so be prepared to get on your knees to pull out the clothes in the back. The only setting that the operator can adjust on any of "Sensor Dry" settings is the "Dry Level" (with the load dryness being determined by the sensor). The temperature on any of the "Sensor Dry" cycles CAN NOT be adjusted by the operator as this is dictated by the cycle chosen (normal, delicate, etc.). The only Dryer Cycle on which you can set the temperature is "Time Dry". The steam feature definitely removes winkles but it is available in only two separate cycles. Why two I don't know. I have yet to determine what differentiates them. The touch panel for the settings (for "Dry Level", "Temp." etc.) seems to be "touchy" as it is not always responsive (sometimes a light touch works, sometimes not). Overall, we are very happy with this dryer and would recommend it.

    I would recommend this to a friend

    • Brand response

      Samsung

      Greetings, steve! Thanks for the great review! I want to leave you some tips to help you differentiate those cycles. This link (https://bit.ly/2R7u6RC) will take you to a cycles and features glossary. Saving time, energy, and money matters, steve, and so do you! Thanks for being a part of the Samsung family! ^Mae Samsung

  • Rating: 5 out of 5 stars

    Great dryer

    Posted
    ClaireBear
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very nice dryer - purchased as a combo along with matching washer. If you plan to stack, make sure you buy a stacking kit. I asked the appliance rep at B.B. and he stated I did not need one - pretty frustrated when it arrived and didn’t included one as he stated. Had to run out and buy one - luckily found one before installers were finished. Dryer works like a charm, clothes come out nice and dry - drum is huge for big jobs - lots of options including steam. Very happy with this purchase.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very dissapointing

    Posted
    Valr

    Very little control outside of the presets it comes with. You can't change things like temperature of the dryer for a given preset. Which is ridiculous. You can't control how long it dries for in a given preset. Also ridiculous. As a result I find I have to dry each load twice because it does not dry in one cycle. The heat does not get hot at all. Also there are two clear plastic windows on the door of this unit. One on the outside, one on the inside. Mine is all scuffed and dirty BETWEEN these two pieces. So it can never be cleaned. And will always look like junk

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello valr, I'd like to help find a solution for you. If the dryer does not heat at all, perform the following steps on this link (https://bit.ly/2zQCjFM) to obtain the best possible drying performance. Also, go to this website (https://bit.ly/2NXH3Mq) for more information on the maintenance of your dryer.
      ^Lizzette Samsung

  • Rating: 5 out of 5 stars

    Quiet and efficient

    Posted
    RDCinIowa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this machine as a match to a Samsung front load machine. I paid close attention to the washer reviews but not much attention to the dryer. Luckily, it lives up to expectations. Generally, you can trust the programmed cycles to get your clothes dry in the most effective way. The steam cycles are helpful but they won't eliminate all the wrinkles. Cycles can be easily tweaked to achieve the exact level of dryness you want.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    They Come Out Dry

    Posted
    NullifiedNilness
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Well, I put my clothes in there and every single time I take them out after running them, they're dry. So it definitely does what it's supposed to do. And the bonus feature is that they aren't wrinckly unless my wife isn't around to get the clothes out when they're done. I would usually forget until the next day and they then start getting wrinckly even with the wrinkle away thingy. There are some cool things with the dryer I'm excited to experiment with.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't work

    Posted
    Tabby

    Just got this dryer on Sunday and it shuts off every few minutes. It shows the code tc which means a vent issue or lint in the trap. Installed a new vent system and the lint trap is brand new clean. Now I'm air drying clothes. Looking up info on the codes tells nothing. Then they say contact a repair center. How about no. It's brand new I paid for brand new so I should have a new one, not a repaired one.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi Tabby! This link: https://bit.ly/2DuENLH, will explain everything you need to know about your dryer's venting requirements, and why they are so important. Just enter it into your web browser and take a quick look. With this information, you will be up and running in no time! Thanks for being a part of our family! ^Mae Samsung

  • Rating: 2 out of 5 stars

    stacking kit is offset- add 4" for your depth

    Posted
    azlandlord
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    great machines but the specs do not mention that the stacking kit is offset and sets the dryer back 4" making the total depth of the area you need is the depth of the machine + room for dryer hose + 4" for the offset of the dryer. Being 5'9" its also very hard to see the display on the dryer since it is slanted back. Not the best option if stacking in a restricted space or if you are shorter than 6'2"

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointed

    Posted
    Samy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had similar ones for around 9 years before my washer went out nothing that can’t be fixable ,but decided to get new ones so I got this set. The look is nice but the quality of the new set seemed less than my old one. I thought maybe the material they used is cheaper. The noise of the dryer is much loader than my old Samsung set. The washer also was squicky. I exchanged the set for another one.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Huge load capacity

    Posted
    Joelness
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this to replace my whirlpool dryer that the board dried in and so far I can say that this works flawlessly and I can dry all my bedding at one time which is a huge time saver. You need to buy the steam kit if you want to use that option. I’m not the biggest fan of the tone/tunes it plays at the end of a cycle but you can turn that off

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So Far So Good

    Posted
    JtheGreek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this to replaced another Samsung dryer which we had forever. It has been great so far. One observation, not good or bad, is that Samsung has made the dryer thiner but deeper. It might be an issue for someone taller having to the clothes way in back. The Best Buy delivery guys were awesome. They were early and got everything done in about 30 minutes.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    overall very happy with purchase

    Posted
    mojoyable
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought both washer and dryer. Geek squad did an awesome job installing stack units in a very tight space and going above and beyond with making it fit. Washer cleans clothes, Dryer dries them.. my only complaint is the programming is really finicky and you will find yourself with half dry ball of sheets if you don't have settings just right.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    excellent Dryer

    Posted
    DeanC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased as an excellent condition unit, which was in excellent condition. I installed myself which was fairly easy except for the stacking stands that did not seat properly between the washer and dryer. All in all it is a great unit, very quite and drys the cloths extremely well without being over dry which would cause wrinkling. very pleased with the purchase so far.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love it, except

    Posted
    HappyBuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    As expected, works great, easy to use, lots of options and clothes look and smell great. Only a four star because the $24.00 WiFi smart adapter is now available at any major store and isn’t available for back order. Seems silly to offer a WiFi capable washer and dryer without the major WiFi components readily available. Not sure what my options are.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots of Features, but drying is lacking

    Posted
    JChan19
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall a good dryer. The problem is that the sensor drying often leaves some of the clothes partially damp, even on the More Dry or the Max dry settings. The Eco dry hardly cuts it. Sweatshirts and jeans will still be wet at the thicker parts of the fabric. I don't understand the anti-wrinkle, because it does not seem to do anything but run the dryer for longer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My clothes are cleaner...

    Posted
    Bryce
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this dryer, as well as the washer it came with. I have used various types of settings. I am finding that I have to use higher temps and longer cycles to get thicker washables dry. It does take some time to figure out what does what. The steam cycle is my favorite part. Wrinkle free clothes and they keep their shape.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Washer that can do everything!

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We just received our new washer and dryer stackables today. We have been using it non stop and it is by far the best washer dryer we have ever used. The dryer has a built in steamer that is great for dress close. Also, it is so silent!! I would highly recommend this washer and dryer to anyone who is picky with how their clothes are handled!

    I would recommend this to a friend

    • Brand response

      Samsung

      Your personal recommendation says it all, Chris! I am confident your new Samsung dryer will continue to impress! Thank you for the honor of being part of your home. ^Mae Samsung

  • Rating: 5 out of 5 stars

    Awesome Upgrade

    Posted
    Tashina
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After having two different dryers in my laundry area due to one working sometimes and drying the clothes well and the other drying the clothes horribly but good to fill in if my other dryer decided not to work. I couldn’t be more happy with this dryer! I would recommend it over and over! My mother has the same one, but hers is red and she has loved it!

    I would recommend this to a friend