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Samsung - 7.5 Cu. Ft. 14-Cycle Gas Dryer with Steam - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 319 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 319 Reviews
  • Rating: 5 out of 5 stars

    Great dryer for the price with excellent features.

    Posted
    Maniz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this dryer with WF45K6500AV Electric washer. Best buy installed both and everything went fine. Both are Black Stainless steel and They look beautiful together. The dryer is awesome it drys clothes in such a short time(better than my previous electric dryer.) This dryer uses Multi-Steam Technology to penetrate and moisten clothes, which softens clothes and reduces wrinkles. It also refreshes clothes, reduces static and eliminates odor. If you hate iron, you are in luck :) Size does matter and 7.5 cu ft. Capacity handles larger loads of laundry. This model has a stainless drum. The Stainless steel is more resistant to odors and discoloration. It also is less likely to warp or suffer physical damage. They also handle longer drying cycles better. It does have Wi-Fi and It requires $25 smart home adapter. Overall we are really happy with our dryer. Make sure that you have 120-volt outlet before buying gas dryer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer beware purchasing Matching Washer!

    Posted
    FlippingMad

    Have had this dryer and the matching washer for LESS THAN 1 MONTH. 2 weeks of that month, we were on vacation, so it was getting very light use. Today, when doing loads, water is pouring out front of machine. Contact Best Buy support chat, they start telling me all the parts that may have failed and need to be replaced. We've had them under one month, so I check the return policy. Says clearly online 'Return up to 9/11' today is only 9/3. So I get connected to Geek Squad support by phone and they tell me 'oh no, you only had 15 days to return.' Options? She could send someone out to repair (my cost). I ask if it is too late to add the Geek Squad service protection, she says 'oh yes, you would have needed to get that at time of purchase!'... last option... she asks 'you want me to connect you to Samsung.. it is under 1 year manufacturer warranty.' Sure... then she straight transfers me to Samsung voice recording saying Samsung M-F business hours. UNBELIEVABLE.. never, ever again Best Buy.. cancelling that laptop order too!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wrinle Away is a Joke! Terrible Customer service

    Posted
    centrd

    The Wrinkle Away feature leaves clothes soaking wet. Samsung tells you that you must put three items in (no more, no less) for it to work properly as it uses 8 oz. of water. Even when I did this, the clothing still comes out wet, not wrinkle free. I'm sorry, but nobody said a word about this when I was buying it. It's a bad design that Samsung won't own and rather than fix it, will attempt to educate you on how to "use it properly" which is nothing more than a dodge. Look online, you'll find many people experiencing the same frustration with this feature as well as the moisture sensors in general. Will never buy another Samsung product based on bad design and bad customer service.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this Dryer

    Posted
    Trabmada
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We researched a lot of washing machines and obviously wanted the dryer to match. We settled on the washing machine that is the match to this dryer and I'm very pleased with the dryer. We decided to go Gas this time because of energy consumption and our laundry room is fitted for either. I'm very impressed at how fast the clothes are dry. The Steam option is AMAZING. I've had steam in a washing machine before but never in a dryer. I love the freshen up cycles that only take about 20 minutes but my clothes come out smelling clean and wrinkle free. Very handy with dress shirts that need ironed regularly. Overall...I love the color, and the features of this Gas Dryer. Would definitely recommend Samsung appliances after my experience with this one.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    1 year warrant is terrible

    Posted
    Hugo

    After owning for 13 1/2 months the idler pulley was toast and needed to be replaced - service fee plus part replacement was $240. After spending so much money dryer you would expect it to not need any repairs for quite a while OR that the warranty would last longer than 1 YEAR! The dyer itself works ok - we've noticed when running a "normal" cycle that towels don't tend to get dry all the way and have to restart it. I also agree with other comments on the "wrinkle away" setting that instead of taking wrinkles out it just soaks the garments completely. I love Samsung products, but was dissatisfied with this dryer.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    dryer fast and is quiet

    Posted
    Katie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    i have had an electric dryer for years and this one drys faster then i have ever had one dry. and its quiet! love that. only down fall is how easily scratched the front plastic door is and that the dryer vent is cheap and already broke, its actually a pain to try to open. its very difficult. thats the only issue. even placing it back inside the dryer causes it to get stuck before its all the way down, we did have an issue that a sweater zipper got stuck in it and was ripped off. prolly a freak think but that was irritating that a $70 nike sweater is now zipper less.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Didn't work

    Posted
    Butterfly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I received the dryer along with the washer on the same day and unfortunately for me it did not work. It would not dry on any cycle so I had to return it. I wasn't happy about that because it took 1 week to get a replacement. This surprised me because when I purchased them I received them 2 days later. The company really needs to work on that issue, not happy at all about it. Since I received the replacement it seems to be working as expected and hopefully it continues otherwise I will be requesting a refund.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Settings are not changeable

    Posted
    Cindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Normal is programmed to be a certain temperature and this cannot be changed. Can’t add a few minutes more to the normal setting if the seams on jeans are still damp or towels for example. This is frequently the case so you have to select timed cycle and guess how much time is needed to dry items completely. Or remember to select more dry at the beginning. Wrinkle care is not that good. Old fashioned dryer was better at preventing wrinkles.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi Cindy, I see where you're coming from, and I'd like you to give us the chance to help you have a better experience with this Samsung dryer. Here https://bit.ly/2KpyeMI there is a cycle overview on pages 45-47 with information about the best way to use each one of them, and also, there are load size recommendations on page 65 that will help you obtain the best drying performance on your first try.

      ^Jefry Samsung

  • Rating: 3 out of 5 stars

    Could be nice if smart feature can be used

    Posted
    zinkoig
    • My Best Buy® Elite Plus MemberElite Plus Member

    First of all I don't get how Samsung can be brave enough to deceive its customer by selling this product as to be smart as in a reality it is not unless one will buy optional smart adapter??? Second of all even if one will buy that smart adapter there is no guarantee he/she will be able to connect it to internet as it is not supporting new routers (5G wi-fi).All in All customer will over pay twice for the features he/she will not be able to utilize.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Happy so far

    Posted
    CooperK8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've only had this about a month but so far I'm happy with it. I was not aware that to use the "smart" functionality you have to spend an additional $25 for the Smart Home adapter. I think this is ridiculous. When you spend this much money on a smart dryer it should come smart already. Mine is still dumb because I don't want to have to pay the additional $25.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good and bad

    Posted
    Mala
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So I purchased the set of both washer and dryer for a few reasons: size, steam, the fact that I love Samsung products and the extended features. However, I've been using it for a few months now and I am not too pleased with the extended time on certain cycles, and more so the fact that smart or energy efficient feature that shuts the dryer off when close are supposedly 'dry' when they really aren't. It is still the quietest, largest and most sleek that I've used.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great dryer!

    Posted
    LaMesaShopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I would have given this 5 stars if not for the fact that Best Buy delivered a unit that had a large dent on the side. They were offering a store credit which wasn't enough for the trouble especially considering the dent on the side affected how the drum worked inside causing a ton of noise while inefficiently drying clothes. It took Best Buy about a month to bring in a replacement but once the replacement arrived and was installed, this dryer did a fantastic job!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I really like this dryer

    Posted
    Plippy1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I switched from LG to Samsung because of the recommendation given by Consumer Reports. In my opinion, the Samsung washer and dryer clean and dry at least 30% better than the LG. The clothes smell fresher and feel softer. I would have given it 5 stars but we have a small laundry room and the dryer door doesn't open wide enough. That presents a slight problem because I don't want to accidentally bump the door and damaged it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than I thought!

    Posted
    Josue
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was expecting a nice dryer with some of the bells and whistles. This surpassed my expectation. The only disappointment is you have to buy the wifi USB drive separately($35 extra). Totaling $85.60 with tax for both the washer and dryer. You'll need to buy this if you want your washer and dryer with the latest wifi technology.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DOES WHEREVER HE WANTS

    Posted
    leis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    THE MACHINE IS NOT GOOD HAS A SENSOR WITCH TURN THE DRYER OFF BEFORE IS COMPLETE DRY IN 80% OF THE CYCLES. ITS HARD TO SET UP. NEED WATER IN ORDER TO MAKE SOME FUNCTIONS. THE FILTER HURT MY HANDS BECAUSE THE DUST ITS HARD TO REACH ( HARD PLASTIC WITH SHARP EDGES). I AM HIGHLY DISAPPOINTMENT ABOUT THE OVER ALL PERFORMANCE

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Dryer

    Posted
    JessicaRabbit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love the dryer but you do have to get an extra water hose if you want to take advantage of the steam function. Also, you have to order the wireless USB separate if you want to use the remote functions capability. The major thing we found after the fact is you can control the gas dryer remotely, it will only give you a status

    I would recommend this to a friend

    • Brand response

      Samsung

      Thank you for taking the time to share your experience with us, JessicaRabbit. These helpful suggestions are great for other Samsung customers such as yourself. ^Lo Samsung

  • Rating: 5 out of 5 stars

    has the features that I want

    Posted
    dryer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Replaced an old Kenmare elite washer and dryer set as the dryer had stopped drying cloths properly. Already had other Samsung appliances so thought we would try the Samsung washer and dryer. They work very well and have more options than we will probably use. I feel that they work more efficiently and quieter than the old one ever were.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great purchase!

    Posted
    Kein
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a nice dryer, it even comes with a rack to dry small items or shoes without tumbling all over the place.... One minor thing that I would have wanted this to have is an automatic sensor for dryer to stop drying when the clothes are dry rather than automatically adjusting the temperature on its own...but it still does a great job of drying. Large enough for my bulky comforters.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good

    Posted
    druzclues
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've only had this thing for about 4 weeks now and we have used it quite a bit. It's brand spanking new so I dont see it having issues as of right now. Looks great. I really wanted the black one , but this one was cheaper, and surprisingly, it looks great too! Since this is a gas dryer, I hope to see results on the next electricity bill!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So glad we upgraded....

    Posted
    wkb206
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This dryer is awesome! So wish we had upgraded sooner! It's got so many (read = way too many) features and despite being so whiz-bang, it's actually great for good old-fashioned a few loads a week drying. Can handle big loads or small, is quiet and, with the stand/drawer underneath, nice and tall so there's no stooping to use it. I recommend it highly!

    I would recommend this to a friend