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Samsung - 7.5 Cu. Ft. 14-Cycle High-Efficiency Electric Dryer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 345 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 345 Reviews
  • Rating: 5 out of 5 stars

    Great Combo

    Posted
    ArchiChris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought these when my previous Samsung W/D "bit the dust" after 12 years of faithful service. Overall, I am very happy with these units. They have a few quirks (basically minor differences from my previous machines) to which I am still learning to adapt. I like the steam feature in the dryer a lot. It seems to do exactly what it claims. I have not tried it with the washer yet. The only thing that I find really curious about the Washer is that I am not able to utilize the "Prewash" feature in some of the wash cycles. (On my previous unit, it was only unavailable on the "Quick Wash" cycle.) The "add-a-garment" feature is ok. I never really had a problem with opening the door to add items. As one has to pause the cycle in order to add items, I don't really see the advantage. The only thing that I can truly say that I am dissatisfied with is that the "windows" on the doors are dark/obscure. As the washer is so quiet, it is impossible to tell what is happening on the inside. I far prefer being able to see inside.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Performance

    Posted
    ChristyW
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I admit, I purchased this particular washer/dryer set on impulse. Although I was actively searching for a new set, I hadn't done my research and purchased this set based on appearance and available options (steam, etc). I now wish I'd done a little research on the products. Although I haven't yet tried all the cycles, several of the options I have tried do not perform as expected. The sensor dry (either normal or heavy)'causes the cycle to end prematurely, leaving my clothes damp. To ensure my clothes dry completely, I have to use the time dry and determine dry length myself. The heavy load function on my washer can't handle even a single, small throw rug and never enters the spin cycle. I've only had this set a few days, but I'm not at all happy with its performance. Do yourself a favor and check the ratings of other products BEFORE you decide to purchase this pretty set.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice upgrade but short of amazing

    Posted
    Livermore
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had a previous Samsung dryer and very much like the brand. We had no issues with last Samsung dryer owned for 8 years (moved and left unit with buyer) or this new one for the first two months of ownership. VRT+ is an upgrade from the VRT unit we had last time and runs pretty quite. Laundry shares a wall with kids room and is quiet enough to do laundry while others are sleeping. Dryer is very nice looking and although the black stainless shows most dust or lint, it is also very easy to wipe away and doesn't shows finger marks like regular stainless products. Only reason for 4 stars instead of 5 is that all the settings that aren't highest drying heat tend to leave clothes just slightly short of dry. While I realize the obviousness of that statement, we are trying to still find the balance of energy efficiency, not shrinking clothes, and drying temp. Would purchase again but for price I'd expect drying perfection.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Quality Issues

    Posted
    Barstow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When I Received the dryer from best buy it was damaged from the delivery driver. I used it until I received the replacement item without any issues. When I received the replacement I immediately had issues with the dryer shutting off after only a few minutes and leaving my clothes wet. I read the manual and nowhere did it give me any help on the dryer shutting off. I tried various settings without any change. It still shut off only after a few minutes. So I decided to return this particular item and the matching washer. The only other complaint would be the quality of the machine. Its very easy to scratch and dent. With a price tag of $999. for the dryer I would expect it to be made of better quality. I gave it two stars because best buy was great. It was just this set. My previous recalled washer was way better in quality..

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Plenty of Room for Large Loads

    Posted
    BlueSkies
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This dryer has a larger drum allowing plenty of room for oversized comforters or heavy clothing such as coveralls. The downside is that it takes forever to dry because there is a sensor that determines the weight of the load and then predicts the amount of time to dry. It was my understanding it was energy efficient so we bought it. Over several uses we have went to get the heavier loads out of the dryer and they are still extremely wet. The sensors stopped the dryer turning it off. We then end up having to restart the load for the dry cycle. If you don't restart the items will sit damp. So overall you are drying things twice and it takes much longer.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    I love my new samsung dryer

    Posted
    SamsungDryerReveiw
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This dryer is great! I love the steam option, takes out all of the wrinkles in less than 15 minutes, I haven't used an iron or ironing board since buying this dryer. It is also very quiet and easy to remove the lint after the drying cycle has been completed. The sensor works great and haven't had any wet clothes after running the cycle completely. I also love the tune after the cycle has finished. In addition to getting an excellent washer and dryer, I had gone into Best Buy to get the smaller washer and dryer set, but they were out of stock and on backorder for that one and any version I thought of after that, so they gave me the bigger models for the same price. Very impressed with the customer service and the washer and dryer work great.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Problems with mine

    Posted
    Scooterino
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this washer in early September 2016 and by December 1st, I've had two warranty service calls already. The first was for a horrible suplhur smell that permeated our clothes (and never came out of some of them!). Now it's leaking water out of the bottom of the washer door. I've followed all steps in the manual and even switched to powdered detergent (I've used liquid for years) and quit using liquid fabric softener. While my last front loader, a Whirlpool, had the usual mold problems, it never required a single service call. I did my research before purchasing this machine, both through Consumer Reports as well as customer reviews and this one came out tops. I don't know, maybe I got a lemon? But, I couldn't recommend this machine at this poiint.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Steam Dryer

    Posted
    GJCOLO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I should have read more reviews on the "steam" function on this dryer - it isn't an actual steam function - the clothes get absolutely soaked when you use it and don't actually get dry when it shuts off?? It's not exactly the feature that was described to me but I just won't use it, just an expensive add-on that is misleading. The other online reviews/complaints have all said they were told by Samsung you have to have the entire tub full for it to work properly, which totally defeats the purpose of touching up a wrinkled shirt - you might as well just wash it again! The actual dryer functions work great though - I would recommend it but without the steam function!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good dryer

    Posted
    joemamma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This dryer works just like a dryer should Not sure I'll use the steam much though. Only negative is this dryer will ball up bedding leaving the stuff in the middle wet. Do not think this is only a Samsung issue though, it is more about the size of the drum. Just plan on having to adjust the load a few times when doing bedding. We learned a trick from the Internet- when it gets balled up just reverse the 'ball' and turn the dryer back on as it will automatically unwind and keep drying until it balls up again. There are a few dryers out there the tumble two directions to prevent this but all in all still like my Samsung. This set is soo beautiful too, makes me smile to look at it! Got it on a really good sale too!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Don't buy if you plan to stack

    Posted
    Mack
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you plan to stack these, this might not be the best choice. I am 6'3" and my wife is 5'10" and we both struggle to fully see the control panel of the dryer since it is stacked. The panel on both the washer and the dryer slant back at and angle which makes it more difficult to see when it's up top. Previously we had LG and those panels were both vertical making it easier to see. We are returning the Samsung washer and drying and choosing possibly GE since it has the large capacity but it's panel is vertical and not slanted back. The only other feature on here that is rather annoying is the chime/notification of a complete cycle. You can turn it off but it has to be done each time.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Washer & Dryer

    Posted
    SamsungBuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was a first time buyer for purchasing a washer and dryer. I love these machines. They have cut my laundry time by more then half. The only down fall was they are marketed to have this wonderful setting where they sync with your phone and you can start them from anywhere. I was disappointed when they were delivered to find out that you have to purchase a separate piece for each machine for this feature to work and not only that but the machine has to be on in order for the function to work properly. I felt that portion of the product was marketed and does not comply with the standard it advises. Regardless of that I LOVE both my washer and dryer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    If I could give NO STARS I would!!

    Posted
    ScramsWifey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased a Samsung washer and dryer. No complaints with the washer but the dryer we received did not work. Once the steam function was installed all the sensor dry options stopped working. Best Buy gave us another dryer since the first one didn't function and that dryer didn't work either. It sounded like it was about to take flight. Geek Squad sent a tech to come see the dryer and he concluded that it needed a new motor. A brand new out of the box dryer needed a new motor? Was it a crazy coincidence that we got TWO LEMONS. It was enough for me to go for a different brand which we have no complaints about.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    If you dont have sheets or animals it is good

    Posted
    butterfly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This dryer is terrible. The sheets get rolled up tight like a burrito, and everything has lint and cat hair and fur in the fabric. The cat hair is turned into tight little balls and sticks in the fabrics. I spent hours picking balls of hair and fur off my clothes, sheets, towels etc. I called the company and they said that every ten minutes, I should just take out the rolled up sheets and turn them around and the dryer would turn them the other way and they would untangle and tangle the other way and keep repeating this every ten minutes. DUH !!!!!!!!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent dryer

    Posted
    Inbound55
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very pleased with this dryer. It has multiple settings for customizable drying; however, the ability to change parameters (temp, etc.) within a setting are more limited than the companion washer. Very quiet. CAVEAT: Be advised that the dongle (USB connector) to link this dryer to your smartphone is not yet available. Samsung will not give a date certain for its availability; however, one customer site notes it will not become available until at least November 2016. Bummer!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far, so good

    Posted
    Bobo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Have only had the machine for a couple of weeks, but so far, so good. No complaints. It looks great stacked on the matching washer. One thing that would be a nice option if for there to be a cycle signal that would repeat every minute or so until you acknowledge the signal. We have missed the end of cycle signal a few times and realized it an hour later and at that point, the clothes were a wrinkled mess.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This dryer can do anything

    Posted
    ReviewingStuff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was lucky enough to purchase this item as a display item with an additional discount, so I got a GREAT deal. I would not have purchased it at the normal price. Now that I have had it a few weeks, I love this dryer. I am still trying to figure out some of the cycle options and I typically refer to the user guide before each cycle to try a new setting so I can find the ones I like. Also, the drying rack has come in handy a few times when we needed to air out shoes. Looking forward to many more years of use, I hope!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Dryer

    Posted
    RickGrimmes
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This dryer is good, I like all of the features it has, it seems that it's very efficient, one thing I don't like is that when drying large comforters the outside of the comforter will become dry while the middle of the comforter will still be damp and the sensor in the dryer thinks that the comforter is dry so the cycle comes to an end and you have to take out the comforter to flip it inside out and the start the cycle again with the damp side facing outwards, somewhat annoying. Everything else so far is good.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Dryer

    Posted
    ammcbride
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This dryer matches the washer perfectly. Runs smooth and is as quiet as a dryer can be. Love the steam feature. The only reason I give this 4 stars instead of 5 is the wifi dongle must be purchased separately if you want to access your dryer from your smart phone. However, you will get the cost of the dongle in rewards if you buy from Best Buy. A dryer at this price point and at the top of their line, this feature should be built in. That is my only gripe about this dryer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Dryer

    Posted
    Meenaw
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This dryer has a sensor to detect moisture & actually works to get the job done! Has a shelf for drying the things I would usually need to try & hang up to line-dry or stuffed animals that have needed a good cleaning. No more hoping they get dry without molding because I can now control that problem with the shelf in the dryer. I haven't used the steam function yet but I'm sure it will come in handy at some point.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great dryer with wrinkle removal setting!

    Posted
    comeara
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great dryer that can converted from electric to a gas dryer. Gas saves you money! Note: There is an extra fee for installation. This is a job for a plumber. Also, ensure that your vent is clear and clean of debris (e.g. bird nests, leaves, excess lent from dryer) as you will notices heavy lent dust collecting on the tops of your machines (very noticeable if you have black or a dark color). Best Buy technicians only install and do not check venting for you!

    I would recommend this to a friend