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Customer Ratings & Reviews

Samsung - 7.5 Cu. Ft. 9-Cycle Electric Dryer - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1403 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-9 of 9 Reviews mentioning:
door
  • Rating: 4 out of 5 stars

    Needed to return

    Posted
    mitc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Removed one star because it needed to be returned because of a faulty door catch New one works just fine. One negative, same as for the matching washer: The door hinge is plastic and looks as though it could break off easily. Other than that it works great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good!

    Posted
    Hennie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The doors open backwards hard to empty and fill them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Dryer

    Posted
    yadidya76
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great dryer. Quiet and drys quickly. Wish the door was reversible is only complaint.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice unit.

    Posted
    JimH
    • Verified PurchaserVerified Purchase

    Works great and generally love the unit. Appears well built and has had no problem. Would have gave it a 5 but it did not come with all the screws for the door hardware when the installers put it in. Had to go buy my own screws.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Have it installed!

    Posted
    CJGUN
    • Verified PurchaserVerified Purchase

    Our washer and dryer set had died and needed a replacement ASAP. We did some looking around and this set was the best deal. We couldn't wait 2 weeks for it to be delivered and installed so I picked the set up and installed it myself. Once installed I switched the dryer door to make it easier to transfer clothes. About a month and a half after this the dryer stopped working, gave an error about the door not being shut. Eventually we moved the door back to the original position and it worked fine. I contacted Samsung and they wouldn't do anything about it since we did not have it professionally installed. I contacted Best Buy and they wouldn't either since it was passed 15 days since we purchased it. The door has a little play in it now so when it stops working we will have to pay to have it fixed. Not once was offered or told that I should have them installed professionally. I believe it's a good product but the customer service on both ends is horrible!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Quiet!

    Posted
    Mario
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought the dryer 2 months ago. It has been working well. The most surprising thing to me is how quiet it is. I can barely hear anything when the laundry closet door is closed. Also, the drying doesn't make much wrinkle, which I like a lot!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    good for use

    Posted
    andre
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchase it with washer machine. the reason it can not get 5 start due to bad design of the door open direction. My dryer located at left of washer machine. both of them opened in different direction. then it's hard to put clothes from my washer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    broken after a year and a half

    Posted
    Cats

    I bought 2 of the same dryers. The first one worked fine for 2 years. We left it when we moved. So we bought the same one again. This time it broken after a year and a half. And Samsung kept BS about sending someone over to fix it. Plus parts would not be cover by manufacture! Best Buy sale man told me that parts would be covered within 2 years. So we called BestBuy! Same problem. They said someone came to our house, but no one answer the door. This was BS. Because someone was home waiting all day and they knew our address because they delivered the washer and dryer before. So Stay away from this dryer!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    disappointed in this dryer

    Posted
    AmyG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I read every review for months and decided to purchase this dryer on Black Friday based on the reviews and the price. Notwithstanding the nightmare I had getting it delivered from Best Buy (more on that later) I have been singularly unimpressed with its performance. Its very basic, it does not dry the clothes in the preprogrammed times and I have had to run it on a time cycle a second time in almost every wash I have done. In retrospect I think I should have gone with a dryer with more bells and whistles. I do not recommend buying this dryer, I should have gone with an LG one to match my washer (WHICH I LOVE). Now as to the delivery, I ordered the dryer received a confirmation date and approximate time, I waited all day and then received a voice mail stating that the delivery personnel came to my home and I refused the delivery stating I did not order it. This being completely untrue led me to 5 hours of being placed on hold, disconnected, insulted and finally being told that they would try and deliver in the next 48 hours. I was also promised a credit. At 5:45 am the next day (a sunday) my door bell rang over and over startling us out of a sound sleep. It was BEST BUY delivering my dryer! They scraped the walls taking the old dryer out, did not thank us for the tip and did not switch the swing on the door. I had to force them to come back in to change the vent I had paid for in advance. I did not get the credit. After another 1-2 hours a week later I got the credit. Very disappointed in Best Buy.

    No, I would not recommend this to a friend