Customer Ratings & Reviews

Between whirlpool and Samsung, I chose Samsung because the product looked very stylish and so easy to use. The price was a good match as well. We didn’t need too many function keys, but steaming sounded awesome. 5 star for the product, HOWEVER, 1/2 star for Geek squad installation!!!! It took three attempts to have the washer and gas dryer installed bc each team that came required different things to be done, and they needed to leave soon!! No time to explain or help us fix what needed to be done! First it was drain pan being too close to the wall, second it was the drain pipe surrounding area not being sealed with silicon and the third, the gas line was not the correct size that was ordered and they don’t have a spare bc they ran out!!! Omg!! How are we supposed to know all that and the team kept postponing their work to the next appt!!!! It was so frustrating!!! And I had to sternly request the customer service manager on the phone to have the washer and dryer stacked up at least and NOT just leave it in the garage bc the team wanted to leave right then. The gas line Bestbuy sold us wasn’t even the right one, which we didn’t know. We had to run up to Lowes and get a different size, STILL Ended up calling the plumber to hook up our gas dryer bc Geek squad told us to make another appt and we just couldn’t wait any longer to wash our laundry. Highly dissatisfied with the installation team and how they work!!! They should assess the laundry area first and tell customers what to expect on the actual installation, instead of just coming in with the stuff and telling us it cannot be done today bc this and that didn’t get done and they said they don’t have time for this. What?!! Are the staff here to install or just to drop off?!! Very inefficient use of time and energy for both of us! It needs to be fixed!! This has been too stressful for us more than moving into a new house!! Installation service was terrible. Also, I am 5’3 and it is pretty tall when stacked on top of each other, so I have to use a stepper to turn the function key.

Quiet operation. Gets even the bulkiest of items dry on the first cycle. Love the many different options for all types of clothing. Definitely recommend!

This dryer is amazing and the color on it is absolutely stunning. It works really well and I love all the different settings on it. 100% recommend!

Have it for couple of months. No issues so far. Quiet (except for the concert at the end, which can be turned off :-)) and dries clothes well.

So far been running for a month now ! Clothes smell and look great souls of got theses years ago especially super quiet!

The dryer is great works well ...installing went smoothly and I'm pleased looks great too the champagne color is very nice.

We love it. How quick it drys the clothes. And the amount we can put in that still drys quickly. A great dryer.

So far so good. Moisture sensor seems a bit off at times and clothes aren’t fully dried. Otherwise works good.

Washer is quick and efficient. No jumbled tangles. Clothes come out smooth and neatly stacked.

Very elegant dryer I highly recommend it since it’s super quiet and dries everything really fast and leaves clothes super soft

This samsung dryer is not only good looking in the champagne color but is an amazing dryer.

Great dryer. Good Samsung quality. Easy to operate. Great installation service from Best Buy

Dryer works very well. Clothes are done quickly and many different setting to choose from.

Beautiful color and nice and quiet. Clothes smell amazing and love the lint trap in dryer

Working good thanks great capacity easy to use economic gas dryer

I got this dryer as a floor model. Nothing wrong with it, it was just a floor model on display. Saved a huge amount of money cause of it being a floor display model and they still offered a warranty. Only had minor scratches but dryer works really good.

Lots of options and easy to use. Does a great job and the cloths are just damp when it is done.

Love doing laundry now! Beautiful machines! I purchased 2 sets for my home and love the look and extremely quite!

A very Good an efficient product. Very easy to use. I wash almost every day and It’s a great energy saving. The clothes comes out very clean and fast. This Samsung washer is a good quality product. My laundry looks fantastic with this beautiful washer. I recommend it 100%.

We love our new washer. Its sleek & easy to use but cleans so much better:)