Customer Ratings & Reviews
- Model:
- DVE45A6400W/A3
- SKU:
- 6470431
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the 7.5 Cu. Ft. Stackable Smart Electric Dryer's ease of use, quiet operation, and fast drying times. Many appreciate its smart features, including WiFi connectivity and notifications, as well as its sleek design and large capacity. The dryer's energy efficiency is also frequently praised. However, some customers have reported receiving damaged units.
This summary was generated by AI based on customer reviews.
Scratch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m buy this dryer a few day ago because I’m buy a house and I want all new ,today im opened went I saw in the front the door this dryer have scratch I buy 5 appliance from Best Buy together with this machine . So I didn’t know what I have to do
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us that your Samsung dryer has a scratch on the front door when you opened it.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
- Cons mentioned:Condition
Bad very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It came to my house in a different box and on top of that with two of the sides completely scratched.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not so great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't thoroughly dry my clothes. Had to re-dry simple lightweight cottons.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lady,
Thank you for reaching out. We appreciate you letting us know that your Samsung dryer didn't thoroughly dry your clothes, and you had to re-dry lightweight kinds of cotton. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guide you can try when your Samsung dryer has a drying issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DVE45A6400W/A3
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144527925
-Angelica
Worst Dryer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever. Even on highest/longest setting. Clothes are damp after multiple drying cycles. I have been doing laundry for 40 years and this is by far the most ineffective dryer I have purchased. Completely disappointed in this purchase and Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We love that you're using our Samsung electric dryer! We can help you get your clothes dry.
Here are links that will help you address your drying concern.
Clothes are not dry after using the Samsung Dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Dryer not drying:
https://www.youtube.com/watch?v=LibK_OLFH4Q
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144938161 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
No dryer hauloff
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for old dryer haul off. Still sitting in my driveway
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Too fragile. Save your money.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would only dry in one setting. Had to return it. Took off door ro reverse it and stripped the screw. The metal used for this product is low quality. Sorry Samsung stick to phones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Headache
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has been a total headache. I don’t know if I am doing something wrong, but I spend many minutes trying to figure out how to make it start. I regret buying it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Asanta1,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it won't start. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001008/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001987/ if your dryer turns on but doesn't start or spin.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144536678.
-Noraina
Don’t buy these!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud & lengthy sound plays when the cycle ends & there is no way to turn it off! You also have to hold down the buttons when clicking play, pause etc. Not just 1 click.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Juana, I see you are experiencing some concerns with your Samsung Dryer making some noise and know how upset you must be. I would like to provide you with some helpful information to ensure you get the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
If you need any further assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143965499. We thank you for being a loyal member of our Samsung family. ^Brad
stay away
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not dry your cloths properly. you have limited drying cycles and you have to run it multiple times just to dry one load properly. STAY AWAY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Raymond.
Thank you for your review. We apologize if your dryer doesn't dry the clothes properly, which was less than ideal. We are here to help.
Here is a link to "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
You may also refer to this link about "The Best Laundry Load Size for your Samsung Washing Machine and Dryer": https://www.samsung.com/us/support/answer/ANS00080262/.
I also shared the link about "What to do if your Samsung Dryer isn't Heating or Drying": https://www.youtube.com/watch?v=LibK_OLFH4Q.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144868277) when you message us to help our team pull up your information.
Have a great day.
Melardo
Big disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dryer's control board broke in the first week. Had to return the whole set as there were no parts or replacement available.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RonS,
Thank you for choosing Samsung for your electric dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
Bad
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s about six months and it stop working. Think before buying it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working dryer, GafferS.
We'd love to speak with you directly to get more information about your appliance.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145127790), which will help our team pull up your information.
^Rainly
Dryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use it. It was dead on delivery. It would never go past “ door open” code
No, I would not recommend this to a friendWorst dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 18 days of purchase it stopped working. Only used it twice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alex.
Thank you for reaching out regarding your Samsung - 7.5 cu. ft. Smart Dial Electric Dryer with Super Speed Dry dryer is not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you with this, I will provide you with a list of troubleshooting guides.
Samsung dryer turns on but doesn't start or spin.
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Samsung dryer will not turn on or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
How to reset your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00087942/
Also, I have included your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/DVE45T3400P/A3
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144638901
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Icky icky yuck yuck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Dont buy! Dont recommend. Things get ruined!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rose,
Thank you for letting us know about this. Your opinion helps us do better.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144872892) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
NO PWER COARD PROVIDED
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DOESN’T COME WITH A POWER COARD! YOU MUST BUY ONE SEPARATELY!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello James,
Thank you for bringing this to our attention. We appreciate you letting us know that this Samsung washer doesn't come with a power cord and must be purchased separately. We apologize for the inconvenience this might have caused you. We're here to help.
As per checking, the power cord does not come with U.S. electric model dryers. This cord is sold separately, and you can purchase it by visiting samsungparts.com.
Attached is a link to the user manual that you may check anytime. See pages 21-22 for electrical requirements.
https://downloadcenter.samsung.com/content/UM/202107/20210729062007516/DV8600A_DV8800_SimpleUX_DC68-04179B-02_EN_CFR_MES_Final_Version.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144323613
-Angelica
- Pros mentioned:Noise level
Excellent Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was caught off guard on how well this dryer works. It's quiet and I love being able to receive alerts on my phone when it's done. No more going back and forth to check to see if the laundry is done!
I would recommend this to a friend Sleek. Simple controls.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice design, simple controls. Able to connect to Samsung SmartThings app, and also to Alexa.
I would recommend this to a friendLove this dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing and great design will recommend any Samsung appliance
I would recommend this to a friendVery happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! What else to say? I’m still adjusting to the settings, but it’s an excellent product. Best Buy installation was perfect.
I would recommend this to a friendAmazing product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! Works great, delivery was amazing, and very easy to install!!
I would recommend this to a friend