Customer Ratings & Reviews
- Model:
- DVE55M9600V
- SKU:
- 5712424
Rating by feature
- Ease of Use
Rating 4.4 out of 5 stars
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers highly value the 7.5 Cu. Ft. Smart Electric Dryer with Steam and FlexDry™ for its fast drying speed, large capacity, and ease of use. Its quiet operation and convenient lint trap placement are also frequently praised. While some customers find the price to be high, the positive feedback on performance and features outweighs this concern. The dryer's size is also appreciated by many users.
This summary was generated by AI based on customer reviews.
Ok Kinda of Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price is little toward higher end .. Technology is good
No, I would not recommend this to a friendGreat dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome dryer for the price. Would recommend this to anyone.
I would recommend this to a friendLove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product. Gets clothes dry fast and not very noisy
I would recommend this to a friendNice Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is Ok. Not sure about if this an efficient dryer though!
I would recommend this to a friendconvenience of doing smaller loads
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good value for money with the added convenience of doing smaller loads
I would recommend this to a friendVery user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the top washer.. I use it daily for my gym clothes
I would recommend this to a friendVery Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a perfect couple with my washer. Quiet and efficient.
I would recommend this to a friendMy wife seems to like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy wife happy life, she seems to like this a lot.
I would recommend this to a friendNot impressed, not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is no better than one that is one third the price. It has the extra dryer in the top, but that is a joke. It seriously will take hours and hour to dry something if you keep turning it back on again. It has an Eco-dry setting that comes on automatically on some cycles and it will not get clothes dry if Eco-dry is being used, even if you set it to the highest settings allowed with eco-dry, and its a small load. It will not get them dry in one cycle. Basically, this overpriced machine has 9 settings but I have only found 1 that works every time. I could have spent $500 and gotten a machine that works just as good or not better. The only really nice thing is that it connects to Wi-Fi and alerts you when the cycle is finished.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
Thank you for bringing this to our attention.
The experience is not what we expect from our customers.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Here's a link about your dryer issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If your dryer is heating but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes. To make sure you're performing the right troubleshooting steps, first determine if your dryer has hot air at all, then we'll guide you through the steps to resolve your issue.
You can also check the product manual for other settings
https://downloadcenter.samsung.com/content/UM/201909/20190913063104315/FlexDry_DM9600M_DC68-03381H-07_EN_CFR_MES.pdf
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144273201
^Ross
Decent dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The smart dry doesn't get the clothes anywhere near dry. But if you time dry it, it does just fine. The top is nice for delicates. Wrinkle away doesn't always dry completely, large wet spots.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Bork, I see that you have concerns with the auto dry setting on your Samsung Dryer and know how frustrating it can be when you're not getting good use out of it. i would like to help and provide you with our best practices. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any help, it would be my pleasure to assist via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143420470. We thank you for choosing Samsung in your family's home. ^Brad
- Pros mentioned:Drying speed
Best in the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is all that and then some. Samsung got it right with this model! You will have to get a four Prong power cord which is easy to install
I would recommend this to a friend Takes too long for dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer cycle takes too long even when it’s finished I have to put an extra 30 minutes to clothes to really dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Aravindsanku,
We appreciate you reaching out regarding your inconvenience with our Samsung dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0021935
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144224113
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Capacity
Reporting on the portal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You know that portal to the extra sock dimension? This dryer has a built in feature that stops that from happening. The socks do not want to leave the blessed life they now have.
I would recommend this to a friend I love this dryer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large for comforters and with the small drying compartment on top I can dry sweaters or delicates with using the entire dryer!
I would recommend this to a friend- Pros mentioned:Capacity
Great multi use washer for small & large families
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another innovative product from Samsung. Perfect for families of all sizes since you can do a large load or just few urgently needed clothes.
I would recommend this to a friend Very large
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not prepared for how large this machine was going to be. Not sure if I am going to keep them. The flex wash on the top I’ve barwly used. Good for someone with a LARGE laundry room with no cabinets above spaces
I would recommend this to a friendBrand response from Samsung
Posted .Hi Michelle,
Thank you for sharing your experience with us.
And we do apologize for not meeting your expectation about our product.
To understand more about the product and its features
Here's the product Product Manual for your reference
https://downloadcenter.samsung.com/content/UM/201909/20190913063104315/FlexDry_DM9600M_DC68-03381H-07_EN_CFR_MES.pdf
For further inquiries you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung.
Reference number:1144382366
^Ross
Still don’t have a washing machine that works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first washing machine delivered did not power on when installed. While waiting for the second machine to be delivered, the washing machine still not powered on (but plugged in) starts making banging noises around 3 am a day later. 5 days after the first delivery, they deliver the second washing machine. This time we go to plug it before installing it, only to discover one of the prongs on the plug was sheered off. Now I’m waiting for a third washer to be delivered. It’s a disaster. I’d give it no stars if I could.
No, I would not recommend this to a friendVersatile dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice to have a dryer that can be used for small and big jobs, or in tandem when needed!
I would recommend this to a friend- Pros mentioned:Drying speed
fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is just fantastic. Holds a great many items and dries laundry of different thickness evenly and fast.
I would recommend this to a friend - Pros mentioned:Ease of use
Great Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one great washing machine, easy to use, very economical to run. One issue,,,sits very low to the floor.
I would recommend this to a friend