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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 975 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the dryer's performance, quiet operation, and ease of use. The large capacity and sleek design also receive positive feedback. While some find the dryer sits low to the ground, overall, customers seem very satisfied with its features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 975 reviews
  • Rated 4 out of 5 stars

    Samsung Drywe

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the washer and dryer was delivered in October, 2023 but the accessories were not delivered. Had to wait over a month to get the dryer. Called representatives many times and no one ever returned the call. Requested that management call several times but management never returned the calls. It took three months to get the washer and dryer. Best Buy charged the account before the washer was even received in January 17,2024. Customer service was very poor. If customers expect timely service and exceptional customer service, I would not recommend Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good dryer for the money. We have had a Samsung dryer for the last 12 years and we can not go back. This is the 2nd one Also they stand behind product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the steam setting on the dryer and I love that I can control it from my phone!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing machine, unmatched performance. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great product awesome features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best dryer i have owned. Working great and wife loves how much capacity it has. Dry them big blankets

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best decision ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am completely impressed with Samsung. This is the 3rd time buying almost identical models. For 3 different homes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new Samsung Dryer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Dryer! I got it as a scratch and dent for under $500. It had a big ol' dent on the top/side. So I watched a youtube video on how to open it. Took the top panel off and banged out the dent. I dont think it would have worked properly had I not done that. The dent was pretty close touching to the drum. Anyways It drys my clothes in 1 cycle. My last dryer which was almost 15 years old took 2 cycles at an hour a piece. I am loving my new dryer and my lower electricity bill!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great we love our new dryer,Best Buy always has what we need and has fast delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance

    Rated 5 out of 5 stars

    Excellent product and professional installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent product birh washer snd dryer and had an excellent installation team of best buy. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    My beauty black Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good appliance. Best buy.It was where this equipment cost me the least. In other establishments I have seen it up to 150.00 dollars more expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good design and functionality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design and features which are worth the price, however be aware of the front electronic cover which easily comes off after only few loads. Also, im not really sure if the Steam function does, but its not what I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Does the trick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first dryer we had broke within 3 weeks. Best Buy replaced the item free of charge. So far it is working fine; clothes are dry very fast.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the set and I absolutely love them. They work great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful machine. It looks stunning in my new home and I can’t wait to use it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sensor dry feature is a no go!! Because of the sensor, it auto shuts the dryer off even when the items are not dry!! Technician came out and basically told me there is nothing he can do!! Most of the features on the dryer work off the sensor! So the features I paid for, I can not even use them!! I am only able to use the dryer in 1 of the features which is “time dry”. Waste of money! I could’ve purchased a cheaper dryer with less features if I was going to be stuck with only using 1 feature on the dryer

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of a working dryer in your household, TiaR. Let's get this taken care of.

      Please refer to the resources below to rectify your dryer's concerns. Please click the links and hyperlinks and watch the embedded video for tips.

      The dryer cycle ends too quickly:
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide the reference number 1151348810 so our team can pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need and want in a dryer. Perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Samsung Washer Dryer Set

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this set a couple of weeks ago , so far we love it! Works great , good quality, definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Till now we are satisfy. Easy to use and taking less time than previous dryer as well

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice size

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a large drum. It is very quiet and is efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance

    Rated 5 out of 5 stars

    Washer and dryer set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new washer and dryer set. Does an awesome job!

    I would recommend this to a friend