Customer Ratings & Reviews
- Model:
- DVE50BG8300EA3
- SKU:
- 6507604
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry for its great performance, low noise level, and ease of use. The large capacity and effective drying performance are also appreciated, along with its appealing design and appearance. While the dryer's size may be a concern for some, most find it a fair product.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Awful experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shopping at Best Buy was a nightmare. The actual performance of the unit is good. The delivery and coordination of the delivery was horrific.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with your purchase and delivery experience, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Missing “In Stock” Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on May 4th and was in stock at store. Could have left that day with it. Daughter moving into first apartment on June 8th and first appointment time available was June 10th. The morning of appointment (10:30am) after taking off work for the day, I was called at 7am to be told there was no dryer. Delayed until July 29th.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Shipping and delivery was horrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both arrived damaged. Still haven’t received my gift card.delivery driver knew they were damaged and dropped it off anyway while I was deployed instead of just taking it back and exchanging for ones that were not damaged. Then I was originally offer $40 … the cost to replace the back panel alone on a brand new washer is $258
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Price
Not worth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price and the smart feature is useless
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alexander, sharing your experience with the dryer matters. Allow us to help.
Please see page 52 under the "SmartThings" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228095339863/OID55766_IB_DV8300B_EN_231222.pdf
Here is a link for further details on the SmartThing feature
Use SmartThings to control your Samsung dryer remotely.
https://www.samsung.com/us/support/answer/ANS00089042/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147178479) to help our team pull up your information.
Have a great day.
^Camille
Looking the other way.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We not only waited for 2 months, but after we finally received the dryer it did not work. We initally asked for a replacement, but because it was going to take them another 2 months. We went to Lowe's that day and they delivered the same dryer the next day. The only difference was that it worked. We have always purchased anything tech related from Bestbuy, but this was our first major appliance through them. All I can say is that we had the worst experience and that their entire delivery service is bizarre. Never again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Temp setting are predetermined and not adjustable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All these wonderful cycles and the temp is mostly preset for HIGH heat. That’s BS . Can’t be adjusted for lower heat settings
No, I would not recommend this to a friendDoesn't dry clothes completely
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry clothes completely in auto dry mode. Very disappointing for a $900 dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MitchellE, we want to ensure the dryer is working as it should. We are here to help.
Below is a link to help you diagnose if your dryer does not dry well. Please click on the embedded word and watch the video included.
Dryer is not hot enough
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146918349) to help our team pull up your information.
Have a great day.
^Camille
Bdub
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two dryers delivered and two arrived faulty. Best Buy has provided adequate support on getting the dryer replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your observation of our dryer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Juuuuuuuuuuunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks pretty, thats it. Leveling feet look like plastic from a tonka toy. On normal mode, it couldnt even dry a small load of towels. And this happened EVERY time. Couple this with how twrrible the washer, stacking kit AND "ease of delivery", i wouldnt touch this set or this company with YOUR finger.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Christian,
We know how important a working appliance is at home. We're here to help with your dryer.
Here's a link to help you figure out why your towels are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely.
Clothes are not dry after using a Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
To assist you with your delivery experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought as a scratch and dent drove from Kentucky to Ohio for pick up did not unwrap them until back home and looked like it fell out back of a truck. also contacted samsung about the 20yr warranty and they acted like they didn’t even know it had a 20 year warranty and it’s posted on front of machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing your experience saddens us. Let's look into this, JustinS.
To learn more about the dryer's warranty coverage, kindly read pages 61-65:
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231228095339863/OID55766_IB_DV8300B_EN_231222.pdf
We would love to speak to you directly to discuss this further and for us to better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146940578, to help our team pull up your information.
Have a great day!
^Chrystel
gift card
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer has worked fine & has many settings. t shirts still have a few wrinkles.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Cinda,
We understand your disappointment with not having the best experience with your dryer. Let us help.
Here is a link to the user manual; kindly go to page 42 and check the wrinkle prevent feature of your dryer.
User manual.
https://downloadcenter.samsung.com/content/UM/202312/20231228095339863/OID55766_IB_DV8300B_EN_231222.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149190775) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Dryer quit working two weeks out of warranty.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$900 dryer lasting barely one year is totally unacceptable. We think motor went out. Samsung won’t give any discount on repair and estimate it’ll be up to $350 to repair. Will never buy another Samsung. Our last dryer lasted 25 years and was a different brand.
No, I would not recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This great the steam feature is great works great water already hooked up to water line.
I would recommend this to a friendSamsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry clothes unless it run an hour and a half
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kathy,
We are aware of the significance of having functional appliances at home. We're here to assist you with your dryer.
Here is a link with steps to help you with your dryer that takes time to dry your clothes. We suggest watching the video fully and clicking on the embedded words for more details.
The dryer cycle takes too long.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146984819) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Samsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer doesn’t dry as good as it says. Every time we take our clothes out of the dryer, it was still damp. We had a dry it at least two times before we could take it out of the dryer and the lint catcher caught some of the clothes and ripped it not a happy camper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi OctavioG,
We care about improving the performance of your dryer. Let's look at solutions to get your unit working correctly.
Below is a link to help you with your dryer not completely drying your clothes. Please choose the bullet that best fits your experience level. Click on any embedded text and watch the entire video if there are any.
Clothes are not dry after using a Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
We would love to speak to you about the assistance we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146937813) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Samsung dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box didnt work once. Overheated so bad burned my hand when i touched the outide.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RexM,
We recognize what you went through with your dryer. We're set to assist in finding solutions.
We would be delighted to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148620591) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Save your money!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer didn’t last 2 months and it stopped heating. I should have listened to the reviews. Then it was a battle trying to get Samsung to send a repair technician out to fix it. Samsung is the worst I’m starting to see that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jam, let's go ahead and help you with your dryer.
Here is a link to help you with the dryer that is not heating. For additional tips, please click the hyperlink (dryer's cycles, settings, and features).
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145889434) to help our team pull up your information when you message us.
Have a great day.
-John
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!! Installation was quick and flawless!!!
I would recommend this to a friendCheats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the dryer vent and they never installed it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return the product twice. The third time we just switched LG instead. This Samsung dryer never dried our clothes completely.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, Bryce.
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille