Customer Ratings & Reviews

bought a Samsung appliance in March 2023, and by November 2024, the machine stopped working—both the display and the control panel are completely unresponsive. A technician came to my home, charged me $100 just to inspect it, and advised me not to fix it because the repair cost would be as much as buying a new one. I find this unacceptable. Samsung doesn’t seem to care about their customers at all, and Best Buy, where I purchased the machine, isn’t any better. This is not a case of misuse or mishandling—the machine simply has a defective control panel, and it lasted such a short time. I’m incredibly frustrated with the lack of quality and customer service. For a product like this, I expected it to last far longer—MUCH longer than just over a year. Please, don’t waste your money on Samsung products. I definitely won’t be buying from them again. 1 year and 8 months. Terrible! I was very happy because is beautiful, but, really? 2023 until 2024? Pleaseeeeeee

This dryer work poorly from day 1 but we figure maybe we didn’t know how to operate it so we tried for several weeks but the same thing happened. The installation was not down properly and clothes was not being dry. We had to cycle the same clothes 3,4 times in order to give it dry, so we got tired of it and we called the technicians they recommended have to be replacedhad it replaced?

I am so disspointed. My big purchased i have done to be delivered to my new home and to be installed. I recently heard a noice on the dryer that i have purchased less than a month! I called the manufacturer to check on my dryer and the tech that came to check on the problem mentioned the cause of the noise is because who ever delivered it made damages on the frame that made it move and the drum is hitting the side of the frame. Since i have passed the 15 day exchange policy i wont be able to exchange!!! I am upset with the delivering process.

Brand new dryer failed after less than 30 days of use. It won't start...it just says the dryer is "cooling". But it has not run in days. I have a repair scheduled. Note: The campanion washer flooded our basement (less than two weeks in service) and was replaced by Best Buy, and a claim was filed to mitigate the water damage.

I purchased this dryer….. boy o boy they gave an exchange still having this issue…. Stanley steamer came out, clean out the vent. Not very happy with purchase at all

This store is not trusted, there staff are not trusted, you buy things from them you better watch them close, if not they can change your item to give you bad one, I bought washer & dryer from them they change it and brought broken dryer for me I didn’t know because I paid them all the money to install it for me, I call them to let them know the bad one they brought to me they said they can’t do it about it so they are not to be trusted.

The color is gorgeous—a perfect complement to the washer—and really elevates the look of the space. It has plenty of room for large loads, dries everything evenly, and the Sensor Dry feature prevents over-drying, which helps protect our clothes and saves energy. I’ve also used the steam function a few times and it’s fantastic for refreshing clothes and reducing wrinkles without ironing. The smart capabilities are a great bonus. Getting notifications when a cycle is done or being able to start it from my phone is more useful than I expected. It’s also super quiet, even with a full load running. Overall, this dryer is a great blend of form and function. I’m very happy with it and highly recommend the pair for anyone upgrading their laundry appliances.

so much water on my floor but thats all wants wrong

Bad units. They arrive damage. I had to exchange them 4 times with Best Buy.

I’m very satisfied with this Samsung Smart Electric Dryer. It’s quiet, efficient, and the steam feature works great for refreshing clothes and reducing wrinkles. The sensor dry function is also a big plus—it automatically adjusts the drying time so nothing comes out overdried. The brushed black finish looks fantastic in my laundry room, and the smart features make it easy to monitor and control from my phone. The only downside was that Best Buy didn’t include the stacking kit, which caused some issues with the limited space I have at home. I expected everything needed for stacking to be part of the delivery, so that was a bit frustrating. Other than that, I’m very happy with the product itself.

It's perfect, size, color, I love how it works, you can barely hear it when it's drying. Truly incredible 100/10

Let me just say, this dryer is smarter than I am. It senses when my clothes are dry better than I do, and the steam feature? Basically a spa day for my laundry. I used to dread doing laundry, but now I feel like I’m running a high-tech command center with the SmartThings app. I can start a load from the couch, check the status while pretending to work, and get notified when it’s done—no more guessing games or discovering damp jeans 4 hours later. It’s also super quiet, which is great because my laundry room is next to my bedroom. I was worried it would sound like a jet engine, but nope—it hums like it’s whispering sweet nothings to my towels. Only weird thing? The lint trap is a bit fancy. It’s like a mini puzzle every time I clean it. But hey, if that’s my biggest complaint, we’re doing just fine. Would 100% recommend to anyone whose laundry deserves luxury.

I really enjoy this set. All of the features are awesome and work great the steam function is amazing and I love the fact that I can set it up to my Wi-Fi and connect via the SmartThings app.

Family of 5 and have purchased both the Samsung front load washed and dryer. Have been using both machines for over 2 months now and have zero complaints. We needed large capacity machines and the Samsung washer and dryer are perfect for our busy family. Both machines are very quite. The built in steamer on the dryer is one of my favorite features. I also like that you cna connect washer & dryer to WiFi and your smart phone. The cream and rose gold accents of the machine are one of my favorite things also. So far we are loving our new Samsung washer and dryer!

I'm in love with my dryer. I got the washer dryer set, and its an absolute setpiece for my home. I never thought I'd be happy just looking at a dryer, but every time I walk by it's like I'm in love all over again. It works like a charm too, not loud at all and it dries everything just right every time.

easy to install and it dont make much noise just make sure you level it correctly

So quiet. Dries everything perfectly- even very hard to dry mattress protectors. It would take my old machine three rounds to do that. I have the matching washer and they are beautiful together. I have the ivory with rose gold knobs. I suggest both machines with the pedestal. Very handy to store all your soap, bleach, fabric softeners etc. samaungs are great products

The Samsung 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry in Brushed is a top-tier appliance designed for efficiency and convenience. With a generous 7.5 cubic feet capacity, it easily handles large loads, making it perfect for families. The steam function is a standout feature, effectively reducing wrinkles and freshening clothes, while the Sensor Dry technology ensures optimal drying by automatically adjusting the cycle based on moisture levels. This dryer is smart-enabled, allowing remote control and monitoring via the SmartThings app, which adds a layer of convenience for busy households. The brushed finish gives it a sleek, modern look that complements any laundry room decor. Users appreciate its quiet operation and the variety of drying cycles tailored to different fabric types. However, some might find the advanced features a bit overwhelming at first, and the higher price point reflects its premium status. Overall, the Samsung 7.5 Cu. Ft. Smart Electric Dryer offers exceptional performance, advanced features, and a stylish design, making it a worthwhile investment for those seeking a high-quality, efficient dryer.

We bought the matched set of Samsung Front Load Extra Large Capacity washer and dryer, and we are very pleased with the style/color (ivory/rose gold) and the performance of both machines. We have been using them for a month now and really like the extra capacity and variables in the settings to customize the washing or drying needs. Quite easy to use and the results of washing and drying have been great. I would highly recommend this set!

I’ve been using this dryer for a year now and I’m very happy with my purchase. It looks sleek in ivory and adds a modern touch to my laundry space. It handles large loads easily, dries clothes thoroughly, and the steam and sensor dry features work really well. I haven’t faced any issues so far. Overall, I feel confident that I made the right choice with this model.