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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 476 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 476 reviews
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the money. Samsung always has a good product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My samsung tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent , I loving it and got an a exelent price , best buy is the olace to get it easy and convenient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, will definitely continue using Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good tv I love it service for delivery was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice tv!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went for this tv because it was on sale. We love it! Looks great, and has free live tv and movies with Samsung Plus. Delivery was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tv!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv! Only con were the actual tv speakers. They seemed to be not so loud. I paired it with a Q series soundbar and subwoofer. Now Im 100% happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was far beyond what I expected. For the price it was , I would have paid double once I saw the features on this TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The attention at the store - Columbia Heights - was very good and clear. Everything was on time for the shipping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service was excellent. The cashier helped me with the tv all the way to my vehicle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good TV, the kids like it very much. They enjoy watching cartoons on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV in the price range , colors are perfect and the blacks are good too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Samsung review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing television and amazing service from the store

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    But the sound quality is ehh.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful tv but sound quality is not that great. I need to raise the volume to 50 minimum. No I don’t need hearing aids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service two men explained everything they done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Samsung TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at an amazing price. Love Samsung it doesn’t get better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks For Always Helping Me Out.You guys are truly an Asset tobmy Company. Anthony's Professional TV Mounting Service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv am satisfied and happy with tv good quality

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    OUT OF $700 - HORRIFIC Customer Service!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LINES ON A BRAND NEW TV SCREEN AND NOTHING WILL BE DONE ABOUT IT!!!! Our church bought 23 Samsung TV's from Best Buy with a 2 year service plan on each. We received delivery at the first of October. It took a few weeks to start getting all of the TV's up. We got this 70' TV straight out of the box and immediately onto a wall mount. When we turned it on, IT HAD LINES RUNNING THROUGH THE SCREEN! Called Best Buy and they told me I had to call Samsung. Called Samsung and they told me that they believed the BRAND NEW TV had been dropped and they will not honor the warranty. Called Best Buy back and they said they can do nothing!! Undoubtedly there was a problem in manufacturing or delivery and nobody will replace. All we ask is a replacement TV (1 out of 23), but we are stuck with a messed up brand new TV that we paid $700.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ShannonD,

      I'm sorry to hear of your experience with the DU7200 TV. Please know Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and /or installation. If you purchased an additional warranty from Best Buy, I recommend reaching back out to them to assist you.

      If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.

      ~Samsung Advisor Samsung

  • Rated 3 out of 5 stars

    Samsung 70 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is a good brand however software update won’t work to download streaming services. Very disappointing

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Washer,

      Thank you for reaching out to us. If you are experiencing issues with the Software Update, you can update it manually via USB stick.

      1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File.
      2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files.
      3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
      4. Connect the USB drive containing the software upgrade into a USB port on your device.
      5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.

      Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.

      If you need more help, please reach out to us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
      • Live Chat
      • Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really happy with my Samsung TV. The picture quality is amazing—colors are vibrant, the image is sharp, and everything looks very clear, whether I’m watching movies, shows, or sports. The sound is also good, and the TV feels fast and responsive when switching apps or channels. I really like how easy it is to use. The menu is simple, the remote is convenient, and setting everything up didn’t take long at all. Streaming apps like Netflix and YouTube run smoothly, and the smart features work great.

    I would recommend this to a friend
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