Customer Ratings & Reviews
- Model:
- QN70Q60AAVXZA
- SKU:
- 6465639
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 70" Class Q60A Series QLED 4K UHD Smart Tizen TV's picture quality as great. They also find the price reasonable and the setup process easy. While most customers are pleased with the sound system, a few find the new remote challenging to use compared to the previous style.
This summary was generated by AI based on customer reviews.
FeMo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the view from the side, the image fades, also the volume control has to be done one click or push at a time; and the sound is not as sharp or clear as the LG I have
No, I would not recommend this to a friendSamsung tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen had defect that was discovered after setting up. Samsung replaced screen undet wareanty in home.
I would recommend this to a friendBrand response from Samsung
Posted .Bill42303,
Thank you for purchasing the Samsung Q60A TV and for sharing your experience with us. We appreciate you sharing your experience you went through to have your TV serviced, but I hope that your TV is now performing as expected.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there is anything we can do to further assist and improve your user experience, please let us know by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Samssung 70" qled tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not what we expected it to be. Some faces are somewhat fuzzy and not all colors are sharp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Boomer,
Thank you for sharing your thoughts on the picture quality of your new Q60A QLED TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Mr L
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not the best out there with all new technology. But it’s a average tv
I would recommend this to a friendEntry QLED, issues with model causing return.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return due to a speaker issue. Quality control seems
No, I would not recommend this to a friendBrand response from Samsung
Posted .Will,
Thank you for your review of the Samsung Q60A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Samsung QLED panel failed after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung TV has had motion interpolation issues, Frame studder issues that look like an old video game with low frame rates. That was annoying enough but now a white horizontal line has appeared while watching it. It is only 6 months old. I called Samsung for service and I am waiting for a 1.7 stars out of 5 repair company that Samsung contacts for repairs. My expectations for the repair is low. They are known not to show up or answer phones. I am probably out the $1200 I paid for it. I will never purchase another Samsung TV
No, I would not recommend this to a friendTrash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely regret buying this TV. The network card is absolutely horrible. The processor in the tv is garbage. This tv is SO slow. The internet must be directly connected to have a reliable streaming experience. This is just trash. The tv is much heavier than other 70” TVs and you better be plugging an Apple TV into it. Use is a smart tv? HA!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MrBurnsWV,
Thank you for your review of the Q60A TV and sharing your experience with delayed response time. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
6) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Remote stops working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is already broken and not working within a year. Can’t even access anything through the tv
No, I would not recommend this to a friendNOT a GOOD TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned this TV or 7 Months and it has a big line/streak down the middle and it is terrible.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is annoying to use and the picture is extremely inferior to what I expected.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Do your research.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality, but one is very limited on the Apps that can be downloaded. Nothing local. I should have done better research.
I would recommend this to a friend - Pros mentioned:Picture quality, Tv quality
Love my TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for a large room. Very crisp picture.
I would recommend this to a friend Poor Quality Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item broken in less than 3 years. It worked fine for the first 3 years but randomly broke. Very disappointed
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Love it!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this television! I will get a 75inch next time.
I would recommend this to a friend I got it. Thanks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received thanks. Works great. Still fine tuning the settings.
I would recommend this to a friend