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93%of customers recommend this product.

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    • Brand Response

      MrSamsung 

      January 24, 2017

      Jlove72:

      Thank you for purchasing this Samsung KS9000 TV. I am sorry to hear that you are experiencing issues with the screen going black.

      To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung

    • Brand Response

      MrSamsung 

      February 13, 2017

      Brianpend:

      Thank you for purchasing this Samsung TV. I am sorry to hear that you are experiencing issues.
      Your user feedback is very important to us and will be shared with our TV team.
      Please note that one possible cause of the cloudiness might be the active HDR+ mode. When watching HDR content, there is no need to enable HDR+. That feature is for SDR content that you wish to upscale to HDR.
      I hope this helps to improve the image quality.
      For further assistance with picture adjustments and settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador




      Your user feedback is very important to us and will be shared with our TV team.

      -Samsung Ambassador Samsung

    • Brand Response

      MrSamsung 

      September 12, 2016

      Denny:

      Thank you for purchasing the Samsung UN75KS9000 TV.  I am sorry to hear that you are experiencing issues.
       
      Samsung products are engineered to the highest standards of performance and quality and we back the Samsung UN75KS9000 with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller, such as BestBuy.com.
       
      To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you. 
       
      You can also contact Samsung via LiveChat or email.  Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
       
      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung