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Customer reviews

Rating 4.7 out of 5 stars with 582 reviews

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96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 582 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Exceptional Clarity Love my bew Smart HUB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to downgrade my size due to a previous defective 80" Sharp television. This was a blessing in disguise! The picture is clear and I can't tell the difference with my new 75". My Geek Squad team were very attentive. I can't wait for calibration. I can't believe there's more picture to see! #teamUHD #samsungisthebest

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    This purchase was for my movie room. Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV for my movie room and I am very happy with my purchase. The picture is perfect the sound is movie quality. Best Buy installed the TV and the Geek Squad set the parameters. The 75 inch is the prefect size!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sensational!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and clean design, slim, excellent image and sound quality! And also looks amazing in my room!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Screen Cracked. No Trauma. Warranty Not Honored

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this TV (Samsung UN75JU6500FXZA) on November 10, 2015 as a Christmas gift... And a 2 year extended warranty... Decided to open it up early on December 23, 2015 for my grandfather while he was out of town until Christmas day, setting it up, using it's own stand... Powered it on, appeared to work fine, then realized that we also bought a wall mount for it when we purchased it... Installed the wall mount, mounted the TV, turned it on, and was surprised by cracks behind the display...! Then, the display went black...Really...?!?! What happened? TV was mounted by 3 men with no problem... It looked as if someone threw a baseball at it... Contacted Best Buy (Geek Squad) and Samsung, and was told by BOTH that this type of damage ("physical" ) was NOT covered under warranty... I don't understand how something could just appear cracked on it's own and be told that it's not covered... So basically, without using the "actual" terms they were all saying that WE broke the screen and nobody is going to replace or repair the TV... THIS IS TOTALLY UNFAIR... Nobody should EVER have to spend more than $3,000 on an obvious faulty product and be told by all those involved (manufacturer & seller) that they are not going to stand by their product... That's just bad business... I was however referred by Samsung to have the TV repaired at their authorized TV repair company Precision Television in Concord, California as an "Out-Of-Warranty Repair" for $2,500...! Wow...! So now, my grandfather's brand new 75" TV just went from over $3,000 to $5,500, with not even an hour worth of usage... No new TV for grandpa... We've previously bought 6 TVs from Sony & LG with no problems at all, but this time, we thought we'd give Samsung a try... Boy was we wrong... Not only are we going to go BACK to LG, we are also going post this review on multiple consumer sites like Yelp, etc... I hope that this experience can be a good warning for all those who will lend an ear to listen... If you want to feel comfortable about your Samsung TV purchase, STAY AWAY... They just may leave you hanging out to dry...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the picture and the great set up by Best Buy Geek squad! I also got the TV on Sale saved around $300!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this 4 K Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new 75 " Samsung 4 K TV!! It has an awesome picture & I love watching 4 K Movies & shows!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mount this tv on the living room wall. Not as heavy as it looks. Picture is great

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a huge, huge TV. I Love, love, love it!!! The clarity is better than a 1080p. Although the sound could be a little better, I still enjoy my movies on it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really suprised to see a 4k television for such a low price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with Best Buy was satifying to my liking. I would recommend to the friends.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price, Size

    Rated 5 out of 5 stars

    Great UHD-TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for something larger than our 6 year old 73" Mitsu DLP HDTV -- the new Sony 79" 4K model was beautiful but was $6,995; Samsung's 75" gave up no picture quality, a bit of size but was $3,995. Professional reviews were strong and we have no interest in 3D -- we looked at both the HD and this UHD version -- and, despite the virtual lack of UHD programming in June 2015, we know it is coming. This seemed the obvious choice, even though it was only 2" bigger than the outgoing Mitsu. The picture, once calibrated, is fantastic. It can be watched in a brightly lit room, if you want, too. Current BluRay discs and Amazon 1080P movies and shows pop right off the screen. There were no better looking TV's on the BestBuy showroom floor -- but there were more expensive ones. It needs to be calibrated, is the only thing you should know, other than that small item, you will love watching this Samsung UHD TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    AMAZING!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Sharp 70 inch Aquos to replace a Samsung 61 inch DLP. An hour after the Sharp was installed I realized that I made a huge mistake not sticking with Samsung. I returned to BestBuy the next day and paid the additional $1200 + $100 for the difference in the warranty and arranged delivery ASAP. The Samsung arrived and I immediately saw the difference in picture quality. The picture is great for action movies and I am a huge sports fan and have not noticed any lag or motion blur. I have DirecTV which does not have much 4K content but if you venture on to YouTube you will find plenty of 4K quality videos which will make you very excited about what you have to look forward to with this Great TV! I started to purchase a Bose soundbar but after spending the additional money on the TV, I purchased a less expensive JBL SB400 which is a perfect companion for the sound which you expect when experiencing this TV. The BestBuy free installation for the 4K was professional and looks great!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Motion blur, Soap opera effect

    Rated 4 out of 5 stars

    Picture quality takes some tweaking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been approx 1 month since I purchased this TV. The initial problem I had with the TV came with trying to find a setting that didn't cause a motion blur and/or soap opera effect. I went back to Best Buy after a couple of days after purchase to get assistance with finding a setting that worked 95% of the time i.e., provides a good picture regardless of whether I'm watching regular TV, blu-ray, roku, or chromecast. We were told to try the sports setting and/or talk to geek squad. My husband and I went over to the geek squad and the recommendation was to do a replace/exchange. We exchanged the TV and the problem still occurred. I tried the sports setting and it was just as bad. In the end, I ended up using the "Natural" color and modifying the sharpness (increased it to 65) in addition to a few other tweaks. So, it's about 90% OK for most viewing. Occasionally, I will get a soap opera effect with a blur however it seems more to do with the source of the broadcast (analog vs digital, etc). I did consider getting it calibrated however I read many negative reviews that it wasn't worth the money. People still had a bad picture. I do not know what the 4K is like since I have yet to watch anything with that filmed in 4K. I guess I need to search Netflix for a show that I haven't seen yet.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    NICE TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart TV is easy to navigate from app to app and move around on screen, bought it 6mo ago. The size of the screen is awesome as I went from a 60" to this 75" My on-line search for a bigger TV led me to this one. The 4K channels are life like but few channels available yet. The built in WI-FI router works great and easy on screen steps to connect.. I have the LG sound bar with subwoofer hooked up to this TV for awesome sound. Only thing I wish it had was Bluetooth but can't have everything for the price. Overall a good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Size

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our purchase. We originally bought the 65 inch - same model etc - which actually looked too small in the space (room is very big). Best Buy was great about allowing us to exchange for this bigger one. At first I wondered, holy cr@p, this is big - is it too big? Should we have went with a 70? But a 70 wasn't available in this make/model. Sony has a 70, but I've always heard stick with Samsung. Anyhow, now that I've been watching it for over a month - my eyes are used to it - and I'm more confident it was the right choice. This TV looks awesome in the space - room is very big with tall ceilings. Picture is great. Hope it lasts for years because it's a pretty penny. Got a sound bar to go with it too because why not - awesome TV needs even more awesome sound.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality, Price

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous Product! Great Picture. Great Price. If you are looking for a large TV this is it. I did not like the phony color of the super ultra high definition TVs and this ultra high definition TV has a great picture and realistic color at half the price.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Excellent bright whites but watch for rare trails

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it a month ago and love the TV, with one exception plus a couple of 'wish it had' items. First, it has flawless, perfectly saturated colors and crisp images. Many displays in market look good, but this one had true bright whites and excellent contrast, which makes images jump out at you. Particularly important given programming now seems to show many images against white backgrounds. It also has a 'sports' button feature that makes everything brighter, significantly bumps up colors and creates true stadium surround sound - - nice option if you feel regular sports broadcasts are often a bit bland. Picture wise, there's no difference between this TV and higher priced models with one caveat: The 120 speed sometimes leaves trails on a moving ball. We watch a lot of sports and have noticed this incidence only handful of times and never consistently. I emphasize that it rarely happens, and we've never seen it with action movies or other fast moving images. To us this is not a big compromise given all other attributes. But if you have zero tolerance and an occasional streak will ruin your day... To date, we've also had little luck locating 4K material that plays properly...but I guess it's coming... Finally, the remote control unit is a bit outdated given new units with actual qwerty keys on board.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Stunning!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in the market unexpectedly after our lower end 2 year old Shap 70" failed. Did some quick research and decided on either a Sony or Samsung. Went to Best Buy, and this 75" was on sale. Picture looked great as they all do in store. Bought it thinking a tv is a tv, not buying into 4K up scaling UHD hype. Wasn't really expecting to notice much difference just wanted to be up with the times and have my bare wall filled. It's been about a month or so and every time I turn it on I am amazed at the picture quality and bright vibrant colors! I never used any smart features on last tv because when they did work they took forever to load. This tv is different, they work and work quickly. This was my first Samsung purchase and I am now a big fan of the company. This is also the second flawless delivery and set up that I have received from the geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    4K Revolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i have been waiting to buy a samsung for 4K Tv for about a year now and happy to say this television was worth the wait. The pixels and color ratio stand out beautifully. I watched a upscale version on one of my blue ray movies and it was a vast improvement . I always buy samsung tv's bcc the color stands out much more than other brands. If you want a awesome sound to go with it as well i recommend getting the Sonos sound bar & subwoofer...you won't be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Samsung - 75"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and i updated to a bigger tv. The sound is great the picture is Excellent!!! Setup is easy. Definitely Nice!! Best Buy sales people help us out with all questions.

    I would recommend this to a friend