Customer Ratings & Reviews
- Model:
- UN75AU8000FXZA
- SKU:
- 6453027
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 75" Class 8000 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and reasonable price. Many customers rave about the stunning picture and sound quality, describing it as "beautiful," "crystal clear," and "awesome." The TV's large screen size is also a hit, with customers appreciating its suitability for watching sports and its impressive fit in various living spaces.
This summary was generated by AI based on customer reviews.
Amazing TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv !!! We love watching it !! Money well spent !!
I would recommend this to a friendNice and clear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for a conference room. Works great so far.
I would recommend this to a friendThe better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best of the Samsung series so far Good good good
I would recommend this to a friend..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent attention and products, I’m really happy
I would recommend this to a friendTv smart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv ……..,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,;,
I would recommend this to a friendSecond guess on thia purchase..
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is now showing a black scren and kept turning off and on...
No, I would not recommend this to a friendGreat but had issues in first few weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has several bright spots around the frame out of the box and then a few weeks after there was a section that was darker than the rest of the tv. Was repaired by Samsung warranty but it’s starting to happen again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kevin,
Thank you for purchasing the Samsung AU8000 and for sharing the issues you are experiencing with your unit. We appreciate your patience in having to go through the repair process. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN75AU8000FXZA
Please give us another opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
It’s ok TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with the darkness of the screen. I did adjust as online Recommendations stated to do. Not happy with the volume with a sound board. Have it put up max sometimes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alex,
Thank you for your feedback on the Samsung AU8000 TV's sound and screen quality. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.
You mentioned already playing with some of the settings, but I will put a few below in case you have not yet tried them.
First, let's ensure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV Settings > Support > Software Update and then easily update from there if needed.
Next, there are a few things that could be enabled that are causing your screen to be too dark:
Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic.
You may want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > General > Eco Solution> Power Saving Mode.
Ambient Light Detection will also automatically adjust the brightness level of the TV according to the ambient light level to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can manually select Minimum Brightness to adjust the minimum screen brightness. Go to Settings > General > Eco Solution > Ambient Light Detection.
Last, you can manually adjust the Brightness, Contrast, and more. Press the HOME button on your remote, then navigate to Settings > Picture > Expert Settings.
For sound adjustments, please check out the following:
Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
Adaptive Volume automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
Several Sound Modes are available to meet your personal preferences: Home > Settings > Sound > Sound Mode.
Also, some sources have a volume control, which might be too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope this helps improve your audio and screen experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Horrible product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv! Do NOT buy this. Within 8 month of having it starting making weird noises from the back.
No, I would not recommend this to a friendBlacked out
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted barely over a year. The screen blacked out.
No, I would not recommend this to a friendBacklight out after short time
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight just went out after 1 1/2 yrs. So i bought an lg, samsung, and vizio. The only tv still going strong is the vizio
No, I would not recommend this to a friendIssue with TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV took it home and set it up on the bracket. When I started the TV the bottom of the TV about 3 inches were lines and blurry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jesse,
Thank you for purchasing the Samsung AU8000 TV and for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections.
2. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (which looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
It's ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.getting a Samsung for this price and this size was a deal. Picture could be better. it gets warm while in use you can feel the heat coming from it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Sunshinesage,
Thank you for purchasing Samsung's Crystal UHD 4K AU8000 Smart TV and for sharing your thoughts on the picture quality. If the picture you see out of the box is not to your liking, there are several picture settings you may want to try adjusting.
First, let's ensure your firmware is up to date. Please go to Settings> Support > Software Update. You can easily update the firmware from here.
Next, go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: This is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: It is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the 'Support' link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Screen Fell Off at 13 Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.13 months after purchase the front screen literally fell off the TV and cracked making the TV useless.
No, I would not recommend this to a friend75’ image not the greatest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the same one in 55’ however not sure why the imagines look better than on this one (75’). Better to spend a little bit more on a better one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamsungTV55,
We appreciate you sharing your experience with the AU8000 TV. Your details regarding the image quality of your TV are important to us and will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with additional functions.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the TV. The remote and settings on the TV are ok but I rarely use them. I wish it was a little easier to exit the smart functions of the TV.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Pickle,
We appreciate you sharing your feedback regarding the user experience when adjusting the settings on your TV. To assist you in the learning the various features, functions, and settings of the TV and Remote, you can download the User Manual and Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 under Crystal UHD TVs > A Model Lineup.
If there is anything else we can do to improve your experience with the AU8000, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Good TV, but lines developed after a few months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was great the first few months and then I have two lines of dead pixels form at the bottom of the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Peezy,
I am sorry to hear that you are seeing screen abnormalities on your new AU8000 Crystal UHD TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If this occurs on all sources and the picture test, this will require service. Please reach out to Samsung Customer Support for additional assistance. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
2 year tv
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly 2 years it lasted us ... before that everything worked fine
No, I would not recommend this to a friendUgh. Regrets.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of a crappy tv. The processor is so slow you press a button on the remove and there is a 1-2 second delay. If you are watching in a darkened room you can see minor scallop patterns along the edge of the screen. With fast motion across the screen there are weird halos around the moving object. Regardless of the settings. Going to upgrade soon. They won’t take it back just because “it sucks.” Lol
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jertall,
Thank you for your review of the AU8000 Crystal UHD TV and sharing your experience with slow remote response time.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
messed up sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we will be taking the samsung TV back to the store It haves a malfunction sometimes when you change the channel it has the voices from the previous channel on the channel you just turned to ( like you were watching price is right and you turn to the western channel your here the sound of price is right ) none of our other TV do that if you un plug it for awhile and plug it back in it works okay for awhile
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for your review of the Samsung AU8000 TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions