Customer Ratings & Reviews

Hi CarlT,

Thank you for sharing your purchase experience with the AU8000 TV at Best Buy. I recommend reaching back out to your local Best Buy to assist you with this issue.

Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi RonaldMelgar,

Thank you for purchasing the AU8000 Crystal UHD TV and sharing your thoughts regarding the image quality. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.

Here are some tips to help improve the picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.

Should you ever have questions or need help with TV features, specs, or operation, we are here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi yanet,

We appreciate you sharing your experience with the AU8000 TV. You may want to try adjusting the settings to improve your picture and sound.

Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

You can also go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with additional functions.

Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to: Settings > Sound > Sound Mode

You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings

I hope this helps you enjoy the experience provided by your new Samsung Crystal UHD TV. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi there,

Thank you for your review of the Samsung AU8000 TV and feedback on spots showing up on the screen. Please know that we are here to help, and I have a few troubleshooting tips that should help resolve your issue.

First, let's make sure your firmware is up to date. To do so, head to Settings > Support > Software Update. From there, you can easily update if needed.

Next, 1. Run a Picture Test on the TV.

Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK and then view the test. You can choose Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the image a second time.

2. Determine if spots are appearing during the Picture Test.

Look for spots on the screen during the Picture Test. If there are no spots, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing spots.

- If the spots still appear after replacing the cable, troubleshoot the external device.
- If spots appear during the Picture Test, proceed to the next step.

3. Request service if spots appear during the Picture Test.

If you see spots during the Picture Test, please visit our Support Center to request service. When calling, ensure you have the TV's model code, software version, and serial number. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi Niecy,

Thank you for your feedback on the Samsung AU8000 regarding the picture quality and sound. Your input is important to us and will be shared with the internal product teams.

To help you better enjoy your TV, we recommend trying the following troubleshooting steps to enhance your picture quality and sound.

Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:

1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: It is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

You can also go to Settings > Picture > Expert Settings and configure the image settings to your taste with additional functions.

Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.

You can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.

I hope this helps you enjoy your experience.

If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi LeslieJ,

We are very sorry that your AU8000 TV is not working after two weeks. We understand how frustrating that is and appreciate your patience while you wait for service.

If you have questions or need help, Samsung is here for you! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

Thanks for being a part of the Samsung family!

~ Samsung Advisor