Customer Ratings & Reviews
- Model:
- UN75DU6900FXZA
- SKU:
- 6584870
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the 75” Class DU6900 Series Crystal UHD 4K Smart Tizen TV as a great purchase for its stunning Crystal UHD display, remarkable picture quality, and reasonable price. They appreciate the TV's smart features, sound quality, easy setup, and large size, making it an excellent choice for an enjoyable viewing experience. However, a few customers have mentioned occasional issues with the remote control.
This summary was generated by AI based on customer reviews.
the samsung Tv screen is faulty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the samsung but is faulty the backlight bleed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Saph,
I'm very sorry to hear that you received a DU6900 TV with backlight issues. To better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Don’t be fooled by the price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fragile. Easily broken when best brought it in. Had to wait almost a week for them to take it back. Plus another week for a refund. Decided to buy another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MohammadA,
Thank you for your feedback on the design of the DU6900 TV. We are sorry that your TV was damaged upon delivery and setup, and we appreciate your patience in dealing with the hassle of an exchange.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Samsung - 75” Class DU6900 Series Crystal UHD 4K S
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv doesn’t connect to any network, it doesn’t track any wifi
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FelipeB,
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi not connecting to your TV.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Do not buy this tv. Remote control issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible remote function. Intermittent success just trying to get remote to function
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shopped,
We appreciate your review of the DU7200 TV and feedback on your experience using the remote control. When using the remote, please ensure there is a clear line of sight between the remote and the IR sensor, which is located below the Samsung logo on the left side of the TV. You may also want to exchange the batteries. If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Total Tech Member for years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total Tech , which is what I was sold offers free first time installation. As a member it kept trying to charge me to install so I did a live chat. I was told Total tech no longer exists, news to me, my account was surely debited when it came up for renewal less than 2 months ago. In 2024 I had over $20,000 worth of equipment installed. Your customer satisfaction is obviously not on your high priority list. So, you want me to get your great deal on a Samsung TV for $550 and spend half that to install it. This is the furtherest thing from a deal I’ve ever seen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CheckOutSamsung,
Thank you for sharing your purchase experience with us. Please get in touch with your local Best Buy to help resolve the extra charges from Total Tech on your account. I hope your issue is resolved quickly.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Terrible TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is garbage. The video quality is fine, but everything else is terrible. The Samsung Tizen OS is incredibly slow, the apps crash once an hour, and it refuses to stay connected to the internet. It also thinks I'm pressing buttons on the remote while the remote is sitting on the table. I've had it for less than a week and it has been more of a headache than anything else. I'm shocked Samsung made such a horrible product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShivM,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
What experts are saying
