Customer Ratings & Reviews

I bought this thinking it will do real ultra hdr with my Xbox one s well I was so very wrong , apparently if you have a Xbox and PS4 and hook them up to a multi connecter so you don't have to switch all the time it makes the hdr not work. Plus it also says it's not real hdr this is not me saying it the Xbox screen pops up this when I put in a ultra 4K hdr movie I'd buy a different tv if I had the chance

Coming from the Sony 900e, we are pretty disappointed in this tv & it’s picture. We expect better from Samsung.

We have 4 Samsung Televisions and love them. Wall mounted television and gave more room in television

I thought 4 K would be better but the best picture comes out when I stream movies not on satellite

Very nice, though I thought the picture with high definition would be better, like in the store.

Complete garbage. I paid $3900 for this TV the year it launched like am idiot. It was a beautiful picture. Amazing. About 1.5 yrs in, I noticed black streaking. Samsung said they "fixed it". Shortly after the warranty expired, the black streaks came back but way worse. My tv is unwatchable and samsung is unresponsive. I have so many Samsung products and this is such a disappoint and waste of money. Do yourself a favor, Google the model #, you will see all the thousands of disappointed customers.

overall great experience, best buy employee was very knowledgeable and extremely helpful.

Should come with a video very hard to navigate and use all the features and to setup

Awesome tv the voice control works great and understands commands surprisingly well.

So far so good; installation as recommended by Geek Squad tech is holding up well.

Picture was good for a couple of years. By the 2nd year, the screen started showing smudges/ dark spots on the screen. Did not purchase warranty expecting a longer screen life considering what I paid for it. Really disappointed.

No complaints, they came and hooked everything up with no issues

This was a great product, you can’t go wrong with Samsung products.

Read many reviews both pro and con.. have not had a problem yet

This TV seems to take a long time to start. It could be as long as 30 seconds. Not sure why. I have three other tvs and all are instant on. Also this is my second Samsung as the first had issues with pausing and sound dropping. I wish I could say Im blown away but I'm not.

I had a lot of problems with my tv. Samsung eventually refunded me my money after multiple failed panels. P.S. their repair center they used for repairs was awful and would not recommend them to my worst enemy. If you are thinking I’m a one off, well, think again. My buddy had the same tv same banding issues and same experience with the repair team and they were not affiliated with Best Buy. But Best Buy warranty so you don’t want to deal with Samsung it was a horrible experience with HOURRRRSSS of time on the phone wasted multiple appointments and lots of stress and frustration

nice tv great service at store by Dave the store manger

After 6 months of minimal use the screen had a red line through it. I contacted Samsung and a technician came to my house and replaced the entire screen and board. It was covered under warranty and so far the TV is working again.

Was very excited to get this tv. I have 6 other 8000 series in my house 50’and 55’s. I did not look at this in the store before purchase. I figure a 8 seriously es is a 8 series. My list of gripes are: -Picture not even close to my other 8000’s -bezel thicker than other 8000’s -fatter then my other 8000’s -no light up logo like my other 8000’s -bezel is a cheap brushed silver It’s almost like a 6 or 7 series, no where worth the price I paid for it. I did return it and went with a q7 Save your money on this and get a 7 series or up to the q7 series. This is the most disappointing purchase I have made in a long time.

User manual for mu8000 tv said to use a cat 7 cable. It doesn't fit! Called best buy. They said to bring it back. Another 100 mile wasted trip to exchange it.