Customer Ratings & Reviews
- Model:
- QN75Q80RAFXZA
- SKU:
- 6331769
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the 75" Class Q80 Series LED 4K UHD Smart Tizen TV's picture quality, describing it as "unbelievable" and praising its clarity and color. They also appreciate its large screen and anti-glare feature. While some find the remote control to take some getting used to, overall, customers are very positive about this TV.
This summary was generated by AI based on customer reviews.
TV IS EXCELLENT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SALESPERSON WAS HELPFUL AND COURTEOUS. TOOK HIS TIME TO EXPLAIN DIFFERENCES BETWEEN A FEW TV'S.
I would recommend this to a friend- Cons mentioned:Price
Nice tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice tv but I expected more for the cost of the tv.
I would recommend this to a friendBrand response from Samsung
Posted .Nedd,
The Q80R is certified to deliver 100% color volume. with billions of shades, making movie nights spectacular and enabling you to experience the sport as if you’re in the stadium. It is also designed to be viewed in any lighting condition and is the best at delivering the brightness required for the latest HDR content.
It is also designed with options of advanced configuration so that the user can customize the picture settings most fit to your viewing preference. Instructions can be found on Page 96-99 of our e-manual: http://downloadcenter.samsung.com/content/UM/201907/20190701114654234/MUSATSCR-3.0.8_EM_MUSE_USA_ENG-US.pdf
If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Thank you for taking the time to share your user experience. We greatly appreciate your feedback and purchase.
- Samsung Ambassador
Nice TV!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had it long enough to give a thorough review, so far there's been no issues.
I would recommend this to a friendInstallation not up to mark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to improve installation. Ccxxxxxxxxcc. Cc
I would recommend this to a friendSamsung smart tv appears to be a good purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was just delivered on Monday, January 20, 2020.
I would recommend this to a friendBuyer Beware YMMV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these 75" Q80s for two different rooms in the house. One TV is working fine. The other has a series of bad pixels in a vertical line approximately 4" from the left side of the screen. Looks to be a panel defect where the panel has failed. This happened within the first 60 days of use... outside the 14day Best Buy warranty even though they set it up . Called Samsung... best they can do is send a repair tech in a week or so... This is the first set of TVs that I have purchased that are not Sony. Only had one problem w a 1st gen Sony plasma where they admitted to a panel defect and they repaired it. (Even though the TV was 4yrs old.) No problems with any of their CRT Tubes and LED flat screens.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mikey:
I am very sorry to see that one of your two TVs developed a line.
Should you wish to check on the status of your service call, or to reschedule, please reach out to Samsung TV Support and an agent will gladly assist you. You can reach us at:
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, I am very sorry for the unfortunate issue and hope that it will be resolved promptly.
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is awesome, but the price might not be reasonable
I would recommend this to a friendGreat viewing experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints and very satisfied with this product
I would recommend this to a friendmore complicated than it needed to be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was unboxed which I knew, but the condition and the lack of the TV stand was unknown. Also, I had to drive 70 miles to pick it up. Don't know why BB could not transfer it to a local store
No, I would not recommend this to a friend- Cons mentioned:Motion
Not bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motion was sub par and picture quality was very saturated but not as clear as I’d like. Returned and purchased Sony 77 oled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Toonzhead,
Thank you for sharing your review of the Samsung Q80R QLED 4K TV. I am very sorry that your experience with this TV was less than perfect, and I completely understand your disappointment.
Our Q80R Series incorporates many of our latest and premium features and technologies, all geared towards delivering the best in viewing enjoyment. It is possible that your particular set was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try, and have questions or need help, please know that we are always here for you.
You can contact us via:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
- Samsung Ambassador
Jerky picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've now called Samsung help 9 times. The picture stops for a half second and then jumps to the live view. it does this continuously. One time, the tech from Samsung had me download software and reset about 5 settings. Finally it worked. The next time, they had ma reset my tv. Eventually it worked. Yesterday, they had me unplug my tv for 30 seconds and plug it back in. Again it worked. This morning, the TV is doing the exact same thing. Nobody could watch this jerky picture. I'm going back to Sony tomorrow.
No, I would not recommend this to a friendBrand response from Samsung
Posted .James: I am very sorry for the issues you are having with the picture stuttering. I understand your disappointment and frustration in trying to resolve it. Your experience has been shared with our internal teams.
Thank you for bringing this concern to our attention.
Excellent picture inconsistent controls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote control sometimes produces an unexpected result and the on screen controls don’t respond. E-manual difficult to use and incomplete.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dave:
I am very sorry to see that you are having difficulties with controlling the TV and using the e-Manual.
Please reach out to us and a representative will gladly assist you with step-by-step troubleshooting for your concerns.
You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
Dirty screen
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dirty screen effect is big with this one. I have not really been impressed for what the TV costs.
No, I would not recommend this to a friendI did not buy this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was offered this TV as an exchange but I didn't buy it.
No, I would not recommend this to a friendIt has not been delivered yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on delivery which is scheduled for 1/20
I would recommend this to a friendBrand response from Samsung
Posted .HarleyGrammy:
I am very sorry to see that you are having issues with your order in receiving this item.
We recommend you contact Best Buy directly for assistance.
If you ever need assistance with product features, specs, or operation, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
When you receive your TV, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
- Pros mentioned:Color, Viewing angle
Great HDR Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say about the new 2019 Samsung QLED TV’s???? In my own humble opinion. . . Beautiful, Sleek, Vibrant, Intelligent, Powerful, Bright, and absolutely Perfect for High Quality 4k Content. I recently obtained the 2019 75” Q80R QLED. This thing is stunning. Where do I begin…. -Blacks and “Direct Full Array” - My previous TV was a 2017 65” UHD Tv, I’m not sure the model number. But it was only edge lit, I could see light bleed when watching movies in their original aspect ratio. The top and bottom bars were dark grey at best. But this Q80R on the other hand, is a different beast. Black it BLACK. Now when watching 4k Movies the top and bottom bars disappear and I do not even notice them. This is probably due the the “Direct Full Array” Which I think works Flawlessly. I used to have another brand with Local Dimming and I thought it was horrible. Not enough Zones to be effective. This Q80R knock this technology out of the park. -Ultra Viewing Angle- Samsung has a new piece of tech built into the 2019 Q80 & Q90 to help with the Viewing angle. I have walked back and forth in front of my tv and sat way off axis but the colors and brightness still stay the same. The picture still looks great, just as if you were sitting front and center. So if you have a couple of Arm Chairs off to the left and right of your living room. This set will be perfect for you. Same Great Picture. -4k Processor - My opinion is that it Upscales the 1080p content pretty well. I don’t watch much 1080p content on this tv too much to analyze it -HDR Capabilities - CRAZY GOOD!!! Blacks are BLACK and whites a bright and Crisp! The tv HDR format HDR10+. I have a Panasonic 4k Player hooked up to this which also outputs HDR10+. The Pair together is AMAZING. Especially if you are watching a 4k Disc Mastered in HDR10+. . . .If you can invest in the Player that output HDR10+, do it. Ambient Mode - The Mode that you never thought that you wanted, until you use it! It somehow knows the color of my room, CREEPY. But wonderful. They have so many options for what ever interests you. Art, Textures, Pictures. . .etc. If you are thinking about buying this tv. Don’t hesitate. Especially if you have not owned a top of the line Model before. It will knock your socks off! I Ill update this review when I have had a little more time with the unit. But as of right now. . . Im hoping I have a future proof tv for at least a couple years. :)
I would recommend this to a friend - Cons mentioned:Performance
Horrible Item
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE!!!! 2 years and 5 months old literally today. Broke two weeks ago. Paid $2500. Got an estimate today for $700 to fix.
No, I would not recommend this to a friend Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this TV in October of 2019 and we were watching it last night (May 1st 2021) and screen suddenly went dark and TV appeared to try to "restart" itself but is now stuck in a perpetual attempt at starting up/booting up but never succesfully booting up/turning on . . . Doesn't even respond to the on/off button anymore . . just keeps cycling but never starting. So have to unplug TV. We cannot believe a $3800 TV is already not working.
No, I would not recommend this to a friendQuality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had this TV mounted and installed on April 2nd on April 26th the screen went black with vertical lines. I haven't received good customer service at all. Not very satisfied!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JETA,
Thank you for your feedback on the Samsung Q80 QLED Smart TV. I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Please give us another opportunity to take care of the issue for you.
You can reach us at any of the following:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
- Samsung Ambassador
Wireless card went out during warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless card stopped working. Samsung unable to get anyone to service the unit. I’ve been waiting weeks for paperwork to exchange or return.
No, I would not recommend this to a friend