Customer Ratings & Reviews
- Model:
- QN75Q80CAFXZA
- SKU:
- 6537328
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the 75” Class Q80C QLED 4K UHD Smart Tizen TV (2023) positively for its exceptional picture quality, easy setup process, and impressive sound quality. They appreciate the vibrant colors, clarity, and size of the TV, making it an excellent choice for an immersive viewing experience. Customers also find the price reasonable and are satisfied with the overall value of the product.
This summary was generated by AI based on customer reviews.
Disappointed with this Samsung model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with the Netflix app-it wouldn’t load, just a black screen-others apps were fine. All updates were current, so I had to continually unplug and plug back in to get Netflix to load. After 3 weeks we returned for aSony, as we were told this model had a known software issue.
No, I would not recommend this to a friendBest Buy poor support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.defective out of the box. Best Buy support was terrible. 7 weeks to provide a replacement and that was a lower quality tv.
No, I would not recommend this to a friendBad story
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disappointment over all with the store and protection services. product screen was damage.
No, I would not recommend this to a friendAwful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My stand broke. Best Buy would not replace it. Not good service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DrHM,
It’s unfortunate to hear of your experience with Samsung’s Q80C TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN75Q80CAFXZA/
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
75 Inch Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is no better than a Vizio. Picture is cloudy, and colors run.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GloriaP,
Thank you for sharing your thoughts on the picture quality of your Q80C TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
It’s ok, but might make a different choice nextime
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s bigger than my old 60-inch, but I’m not sure it’s better. Too many glitches and bugs with the Samsung network as well as with the interface with Apple TV, etc. If I had to do it all over again, I’d probably get the LG which was the same size but markedly cheaper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user437707,
We appreciate your review of Samsung’s Q80C TV. So we can better understand the glitches you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. We look forward to hearing from you!
~ Samsung Specialist
- Pros mentioned:Picture quality
Margaret TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the clearest picture on a tv that I have ever experienced. The 75” was an excellent choice in size. We actually feel they we are at a theater
I would recommend this to a friend - Pros mentioned:Picture quality
Good choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good and clear picture also good sound and easy channel selecting
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great buy! The tv has a great picture, has a thin frame, and has great sound quality.
I would recommend this to a friend - Pros mentioned:Tv quality
Love our new TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was a surprise gift for my husband on his birthday. We both love it!
I would recommend this to a friend - Pros mentioned:Picture quality
75" TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying our new TV. Picture is very clear and great colors.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung QLD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality . I'm enjoying my NBA . Should have purchased long ago
I would recommend this to a friend - Pros mentioned:Color
Outstanding purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding television. Beautiful display. Absolutely love the colors.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 75 80 c QLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good tv for back porch viewing, Especially nice in the evening when room is less bright. Great value for the cost.
I would recommend this to a friend - Pros mentioned:Picture quality
Good picture, not very smart
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture wuality is great. But if you buy a samsung TV, you better be ready to reset the WiFi, reinstall the apps, and reconnect the WiFi about 3 times a week. I eventually couldnt stand it anymore and just got a Roku stick to pkug into this thing. For the money just get a TCL roku TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .jimTVfan,
We appreciate your review of Samsung’s Q80C TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall performance is great and would recommend this product
I would recommend this to a friendsamsung 75" QLED review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.closeups are great. background a little hazy. ease of setup average'
I would recommend this to a friendDeeply Disappointed with My TV Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dear Best Buy, I am writing to express my profound disappointment with the television I purchased from your store, which has been a source of continuous frustration and inconvenience. Initially, I encountered pixel issues with the TV, which was a major letdown considering the price paid. This defect significantly compromised the viewing experience. However, the problems didn't end there. The TV soon began power cycling on and off repeatedly, rendering it almost unusable. It's disheartening to see such issues in a product that I expected to be of high quality, especially given the cost. I can't help but wonder how many other customers might be facing similar issues with their purchases. My experience with Best Buy's customer service and paid membership has further added to my disappointment. When the pixel issue first arose, I had an active warranty and reached out for service. A service representative was scheduled to visit, but the experience was far from satisfactory. The technician failed to show up within the scheduled hours, only to call me after work hours, around 7:30 PM, which was the time I was putting my baby to bed. Due to the inconvenience and the late hour, I had to decline the service for that day. Out of frustration and perhaps stubbornness, I canceled my warranty the next day. Regrettably, Best Buy never honored the initial service call, leaving me with a defective TV. Now, it seems the TV is on its last legs, and I am left with a feeling of regret and dissatisfaction. The lack of proper customer service and the failure to address the issue effectively have only compounded my disappointment. I had trusted Best Buy for a quality purchase and reliable service, but this experience has significantly eroded that trust. I hope this feedback prompts Best Buy to reevaluate its customer service policies and the quality of the products it sells. No customer should have to go through such a frustrating ordeal, especially when investing a significant amount of money in an electronic appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Michael,
Please know you are leaving a review and 1-star rating for the 75" Q80C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the Q80C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommend, it is not as sharp crisp picture as looked in the store
No, I would not recommend this to a friendBrand response from Samsung
Posted .AbdulH,
We appreciate your thoughts on the picture quality of Samsung’s Q80C TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist