Customer Ratings & Reviews
- Model:
- QN75Q80CAFXZA
- SKU:
- 6537328
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the 75” Class Q80C QLED 4K UHD Smart Tizen TV (2023) positively for its exceptional picture quality, easy setup process, and impressive sound quality. They appreciate the vibrant colors, clarity, and size of the TV, making it an excellent choice for an immersive viewing experience. Customers also find the price reasonable and are satisfied with the overall value of the product.
This summary was generated by AI based on customer reviews.
Deeply Disappointed with My TV Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dear Best Buy, I am writing to express my profound disappointment with the television I purchased from your store, which has been a source of continuous frustration and inconvenience. Initially, I encountered pixel issues with the TV, which was a major letdown considering the price paid. This defect significantly compromised the viewing experience. However, the problems didn't end there. The TV soon began power cycling on and off repeatedly, rendering it almost unusable. It's disheartening to see such issues in a product that I expected to be of high quality, especially given the cost. I can't help but wonder how many other customers might be facing similar issues with their purchases. My experience with Best Buy's customer service and paid membership has further added to my disappointment. When the pixel issue first arose, I had an active warranty and reached out for service. A service representative was scheduled to visit, but the experience was far from satisfactory. The technician failed to show up within the scheduled hours, only to call me after work hours, around 7:30 PM, which was the time I was putting my baby to bed. Due to the inconvenience and the late hour, I had to decline the service for that day. Out of frustration and perhaps stubbornness, I canceled my warranty the next day. Regrettably, Best Buy never honored the initial service call, leaving me with a defective TV. Now, it seems the TV is on its last legs, and I am left with a feeling of regret and dissatisfaction. The lack of proper customer service and the failure to address the issue effectively have only compounded my disappointment. I had trusted Best Buy for a quality purchase and reliable service, but this experience has significantly eroded that trust. I hope this feedback prompts Best Buy to reevaluate its customer service policies and the quality of the products it sells. No customer should have to go through such a frustrating ordeal, especially when investing a significant amount of money in an electronic appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Michael,
Please know you are leaving a review and 1-star rating for the 75" Q80C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the Q80C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommend, it is not as sharp crisp picture as looked in the store
No, I would not recommend this to a friendBrand response from Samsung
Posted .AbdulH,
We appreciate your thoughts on the picture quality of Samsung’s Q80C TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist