Customer Ratings & Reviews
- Model:
- QN75QN85CAFXZA
- SKU:
- 6536416
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the fantastic picture quality of the 75” Class QN85C Neo QLED 4K UHD Smart Tizen TV (2023), along with its good color and ease of use. The TV also receives positive feedback for its fast and easy setup, amazing contrast, and excellent sound. However, some customers have reported issues with the remote control and noted that the TV is heavier than expected.
This summary was generated by AI based on customer reviews.
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is incredibly perfect!! I like the resolution
I would recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture doesn't do well with older non HD programs
I would recommend this to a friendBrand response from Samsung
Posted .GeorgeB,
Thank you for sharing your thoughts on your QN85C TV’s image quality. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve the picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Menu > Settings > All Settings > Picture > Expert Settings
5) Choose a Picture Mode by going to Menu > Settings > All Settings > Picture > Picture Mode and choose from Dynamic, Movie, or Filmmaker Mode.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Hmm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The base is really a finch to get on. And I broke off the plastic parts.the sound is always off from the mouth movements
No, I would not recommend this to a friendBrand response from Samsung
Posted .PaulB,
I'm sorry to hear you had issues with the stand. If you need help with ordering replacement parts, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a much better TV when I purchased my Samsung TV. The sound is not good at all on the TV I have bought from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shahlafarahmand,
Thank you for purchasing Samsung's QN85C TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
What do you mean by title?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to navigate. Sound not always clear. Get a loud pop every now and then
No, I would not recommend this to a friendBrand response from Samsung
Posted .What,
We appreciate you bringing your concerns to our attention. Abnormal sounds will have different causes depending on where the sound originates from. Is the sound coming from your speakers, or is your TV connected to an external audio device like a soundbar? If so, please make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information
If the sound is coming from the back of the TV, the expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction, and the TV is safe to use.
You may also want to run a Sound Test by going to: Menu > Settings > Support > Device Care > Self Diagnosis > Sound Test
For further help, you can always contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Highly disappointed in store service and efficienc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In short ! We purchased in early May delivery date promised May 23rd didn't receive our merchandise until June 6th very very disappointed in service. With the exception of install, they were excellent.
No, I would not recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as sharp as I expected, isn’t a great picture
No, I would not recommend this to a friendBrand response from Samsung
Posted .GregoryD,
Thank you for sharing your thoughts on the picture quality of your QN85C TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Unsatisfied Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen had blotch, exchanged it and that one had more blotches. Best Buy charged me for another delivery and returned my 5 year geek squad all without telling me any of this. I had to get a third and different tv and had to pay again but at least was aware. Horrible experience with best buy. Never again will I do business with them. Go else where if you can.
No, I would not recommend this to a friendTv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I had a brand new 75in installed and within 24 hours it was completely dead. Hoping for the replacement sometime next week with better luck.
I would recommend this to a friendJust ok quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of the image was distorted and not sharp. I ended up returning it the next day.
No, I would not recommend this to a friendSamsung QLED 75”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed with the sharpness of the picture. Watching sports the screen looks somewhat pixelated. I cannot get the colors right despite utilizing the various options.
No, I would not recommend this to a friendBrand response from Samsung
Posted .VinceC,
We appreciate your feedback on your QN85C TV’s picture when watching fast motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
No TV for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say item was never installed.. item was was no longer in stock after their installation date had come and past only to find out it was not in stock any longer and no re stock date…
No, I would not recommend this to a friendDon’t buy it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV sucks, had it one week and main board went bad, Samsung said it was a bad remote. They sent a new one ( which took 3 weeks to receive) only to find out it’s a bad main board
No, I would not recommend this to a friendBrand response from Samsung
Posted .Beernerd,
It’s unfortunate to hear of your experience with Samsung’s QN85C TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN75QN85CAFXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Just wow….
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is magnificent. I wanted something quality after having a 50inch CU series for over 4 years. It’s a pretty penny but def a bang for your buck. I’ve done everything under the sun with this tv and I’ve only had it for three days lol as much as I love outdoors, this TV makes me wants to stay inside and just either play games or movies all day. Mini LEDs make a difference , you won’t regret it.
I would recommend this to a friend - Pros mentioned:Picture quality, Setup
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Happy with functions . Set up was relatively easy. Picture hood in bright room
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture and color
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv! Upgraded from a 50in Samsung so the size was a huge upgrade. The platform runs smooth and fast. Had to tinker with the picture settings a bit to get it to my liking and everything great on it now. Highly recommend
I would recommend this to a friend - Pros mentioned:Picture quality
Review on Samsung Neo QLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV definitely lived up to my expectations. Watching my shows feels so luxurious now. One of our friends is in the process of moving and looking for a larger tv and I actually recommended this one to her.
I would recommend this to a friend Best Samsung Products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this Samsung product, and I am very happy with it. I have always loved Samsung products, and this one is no exception. The I recently purchased this Samsung product, and I am very happy with it. I have always loved Samsung products, and this one is no exception. The quality of the materials and workmanship are excellent. The features and functionality are exactly what I need, and it works perfectly. This is an excellent product that I would recommend to anyone. quality of the materials and workmanship are excellent. The features and functionality are exactly what I need, and it works perfectly. This is an excellent product.
I would recommend this to a friend- Pros mentioned:Picture quality
Awesome picture but Samsung ruins experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the image is great- but Samsung forces its Samsung TV Plus on you every step of the way. Their version of online network streaming, samsung TV plus os forced ok this TV. Even if uou delete the app multiple times, every time you turn on ybe TV, some B movie from yne ‘80s or ‘90s will be playing. Even if you delete the app, it still broadcasts movies from Samsung TV Plus. I hate this TV becauee of it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greg2TVReviewVA,
While the Samsung TV Plus app cannot be permanently uninstalled, there are a few things you can do to prevent from seeing this content:
- While your TV may currently default to Samsung’s TV Plus app, please know you can choose what your TV does when you turn it on by going to Menu > Settings > All Settings > General & Privacy > Start Screen Option
- Remove the app from your Home screen.
1. From Media Home, select List Edit (at the end of the APPS list)
2. Click the app you’d like to move and press the down directional button on the remote.
3. From here, you can choose to Lock, Move, Reinstall, or View Details about the app selected.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
My best tv.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My best tv in my live clear, brite easy set-up I recomend samsung tv's.
I would recommend this to a friend