Customer Ratings & Reviews
- Model:
- QN75QN90DAFXZA
- SKU:
- 6576427
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers admire the 75” Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024) for its excellent picture quality and impressive brightness. Users find the TV easy to use and appreciate the improved viewing angles and the convenience of the solar-powered remote control. However, some customers have noted the TV's heavy weight when mounting and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was returned to n the store and was not purchased. I have also not received the down payment from progressive leasing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GwendolynJ,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
No Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased 2 weeks ago and already having issues with tv and Bestbuy offering zero help
I would recommend this to a friendPoor Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this television. The picture on many live broadcast shows, and almost all recorded shows, is herky-jerky like the show was recorded in stop motion. In addition, the picture is often a bit fuzzy. I replaced a 6-year old Samsung that I liked after it died. This model is just not good. I would not recommend this television.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WillS,
We appreciate your thoughts on the picture quality of Samsung’s QN90D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
I hope these tips help.
You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not As Advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV as an Open Box Certified "Excellent" device. Unfortunately the remote control was not included even though Excellent rated devices are advertised to include all manufacturer parts. Best Buy support indicated the only options are to purchase a new remote or return the TV. Cannot believe the organization does not provide what they sold.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertH,
We appreciate your feedback regarding parts missing from your TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Stand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stand for this tv is impossible to get on. We think it is defective and may have to order a new stand. Plus they were a week late in delivering it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jerry,
I'm sorry to hear you're having issues installing the stand. So that we can better understand and assist with this, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Avoid Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered damaged. Best Buy would not replace despite much effort
No, I would not recommend this to a friendBrand response from Samsung
Posted .TonyN,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner. Should you have questions regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Connectivity
Buy another TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not function out of the box and had to be returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MikeL,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Glare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid premium price for this t.v. and it has a serious glare problem. When I questioned you I was told it was too late to do anything. This is really a rip off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PaulaC,
Thank you for your review of the QN90D TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Glare Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Best TV I have owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted this TV and it has an amazing picture. Plenty of options available through the either WiFi or wired connection. No more Samsung connection box which is a big plus. Only trouble I have is turning it off.
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear picture Easy remote Great sound Simple transition to apps
I would recommend this to a friend - Pros mentioned:Brightness
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All that was promised. We are older, and love the brightness.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Amazing TV! Would recommend this TV to any!
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has an awesome picture and the anti-glare is worth the extra upcharge.
I would recommend this to a friendBrand response from Samsung
Posted .Tdail,
Thanks for your review! I’m glad you’re enjoying the picture quality of the QN90D TV. Brought to you by our exclusive Quantum Matrix Technology, your new TV provides a brilliantly intense picture, even in the daylight. Further powered by a vast grid of Samsung’s ultra-precise Quantum Mini LEDs, it takes exact control of the individual zones of light in your picture for breathtaking color and contrast.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung 75"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were great and took time to explain the television to me. It is fenominal
I would recommend this to a friendFailed at 17 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to recommend this Samsung TV due to its failure after 17 months. The main circuit board needed replacement. Numerous forums and message boards report similar issues with QLED and Frame TVs, indicating a common problem where some of the apps work, but others like Hulu and YouTube TV ceases to function. Samsung did not provide any assistance in resolving this matter even though the repair person stated that it was a common problem. He even had the part ready before he diagnosed it. The replacement cost over $500. It is too bad, because the TV looks good, but Do Not Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisD,
Thank you for sharing your experience, and I’m sorry to hear you're having issues with your QN90D TV. If your unit is no longer covered under the 1-year Manufacturer’s Warranty, Samsung can still help. You can locate a certified service center in your area by visiting: https://www.samsung.com/us/support/service/locations/
If you have any questions during the process, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Horrible Broadcast Picture - Great 4K Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After much angst coming from an LG OLED which, suffered major Burn In, we saw this 75" QN90D in-store. Of course the store only displays 4K content - not Broadcast TV (e.g,, Xfinity). 4K content is amazing on this TV, but very limited. (mostly Netflix, occasionally some on Xfinity). However, after setting up, we are very disappointed with this and are seriously ready to return. Faces are washed out, lack detail, very heavy orange tint. Sports & movement in general has weird stuttering/blurring. And Yes, we have spent HOURS in the plethora of settings on this TV to try to get decent picture. The OLED was such a better picture - albeit the Burn-In was a major issue. Really too bad - we were hoping THIS QN90D was the perfect replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TimothyC
TimothyC
TimothyC
Hi,
Thank you for sharing your thoughts on the picture quality of your QN90D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
I see that you have already tried adjusting your image, but I did want to share the following adjustments with you, just in case:
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Jacking Around the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t you just have this on sale for $1799?????? Who in the right mind would pay this price for that product? And why do you keep jacking around the price?
No, I would not recommend this to a friendBrand response from Samsung
Posted .bigmike,
Please know you are leaving a review and 1-star rating for the QN90D TV, but we appreciate your feedback, nonetheless!
Should you have questions on our TVs, we're here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist