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Customer Ratings & Reviews

Highly rated by customers for:
Your price for this item is $2,199.99

Customer reviews

Rating 4.5 out of 5 stars with 104 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Brightness

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Rating 4.3 out of 5 stars with 5 reviews

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 104 reviews
  • Rated 5 out of 5 stars

    Hands down worth it

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    Posted .
    Owned for 1 month when reviewed.

    The wait is over…. We and the wife waited and waited and FINALLY it’s been released. Is their better picture tv’s, yes. Is their better looking on your wall tv’s, no. Art mode and flush mount was what we personally cared about with our home esthetic. It does not disappoint. This 75” fits extremely well in our space. Mounting questions out there? Well the mount does come with the tv. So you are good there, but there is a catch, at least for this size as I don’t know about other sizes, and that the mount kit is two parts for left and right side of the tv. Not a single center mount. So MEASURE and invest in a laser level if you do not have already. Was it hard to mount? No. Was I nervous about it being straight and level? Yes. Is it flush, absolutely. There are a few guides online that can help. No double, absolutely happy with this tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks as good as it looks! Picture quality & style

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    Posted .
    Owned for 3 weeks when reviewed.

    Picture quality is great, a ton of options but the best part is the close to wall mount. It's really an incredible looking TV when you put it up on the wall. Lots of settings to play with and the art feature is a nice bonus. Can't say too much to the internal speakers. Using the Bose Soundbar 900 with sub and surrounds. Maybe the classiest looking complete setup. Only small issue is the close mount system is a little complex to get the measurement correct. Not really a quick install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great piece of art/tv

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    Posted .
    Owned for 1 month when reviewed.

    I’m definitely happy I purchased the smart frame art TV. Added the beige frame and doesn’t look like the normal black screen TV. My son came to visit and thought it was a piece of art and surprised when I told him it was a television. Absolutely love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Christmas present ever

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    Posted .
    Owned for 1 month when reviewed.

    I found Mona Lisa in the Louvre group and keep it up when the TV. is off. Rearranged the living room for best viewing, and have all everything streamed. Th Samsung remote is as easy as Apple's, and the voice control is good for everything else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    Owned for 3 weeks when reviewed.

    We love the flush mount in particular. And, the Art Mode can make the TV into a piece of art work. Picture is also great.The sound is acceptable, but adding a sound bar is highly desirable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture Frame TV

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    Posted .
    Owned for 2 months when reviewed.

    Very cool TV. It mounts completely flat to the wall and you can put artwork on the screen when the TV is off. The artwork can be motion detected, too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted .
    Owned for 1 month when reviewed.

    really like it, it better than expect, mine is 75 inches

    I would recommend this to a friend
  • Pros mentioned:
    Features, Frames, Picture

    Rated 5 out of 5 stars

    Definetly worth a buy

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    Posted .
    Owned for 1 week when reviewed.

    While i oroginally wanted an OLED this tv does not disapoint. I have another 65" samsung tv that is not QLED and this is quite a bit better than that one. Very sharp picture and colors that really pop. This tv seems to be able to get quite a bit brighter when needed and is clearer in darker conditions than my other one. The flush wall mounting and the teak frame really make this look like a picture frame when wall mounted. I have fooled quite a few of my friends and family who i didnt tell i was getting the tv. They all didnt realize it was a television. If your looking for a way to spruce up your walls and also want a great picture tv as well this will not disapoint. I would highly recommend it to anyone. The features, picture, software, and asthetic are really top notch. Photo without the frame.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    Owned for 3 months when reviewed.

    Only had it a couple months and it’s flickering on the left side already!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Picture

    Rated 5 out of 5 stars

    Art and TV in one sleek device

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    Posted .
    Owned for 1 week when reviewed.

    This is by far the best TV I've ever owned. The picture is incredible, the profile is slim, all of my streaming apps were easy to sync my logins into and it truly looks like a piece of art when you're not watching the TV. The OneConnect box is a great space saver after feeding the wire through the wall into a media cabinet. It also comes with a pretty large catalog of weird channels including Rifftrax!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      ZaphodBeeblebrox:

      I am happy to hear that you are enjoying your new 2021 Frame QLED TV. With style in spades, The Frame transforms to art when you're not watching TV. Choose from the Samsung Collection or upload your own pieces to reflect your personality. From iconic classics to modern marvels and stunning photography, Art Store gives you access to an ever-broadening range of art.

      Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Beautiful Piece of Art!

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    Posted .
    Owned for 1 month when reviewed.

    Love this TV. And yes it does fool people into believing its a frame. Geek Squad did a great job flush mounting it over my tiled wall. I did have to buy the $300 in-wall rated OneConnect cable. I had read some reviews about the cable not allowing the TV to sit flush over the wall but I didn't run into any of those issues. TV comes with some complimentary art but i have bought the $5 subscription for now just because I love the Art on TV and the ability to change anytime. TV has a motion sensor that automatically turns on Art mode when motion is detected. The timeout and motion detection sensitivity are all configurable. Built in speaker is quite decent, though you get sound without any bass so yiu won't get a theatrical experience. I plan on adding wireless woofer and speakers later down the road.

    I would recommend this to a friend
  • Pros mentioned:
    Frames, Set up

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    Owned for 3 weeks when reviewed.

    Fantastic TV. I love the high resolution of the Frame and as a bonus, my wife has a custom art piece. The install technician also did a great job, detail oriented and thorough.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Really want to love this

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    Posted .

    I bought this tv on 11/7/21, it's only been 2 weeks and I received a defective product. I was really hoping I wouldn't end up being one of the people with the issues being reported about the backlight bleed, unfortunately I got hit with it. Read the reported reviews on samsung site at https://eu.community.samsung.com/t5/tv/samsung-qled-frame-backlight-bleeding/td-p/2579348 Now the 75 inch is out of stock and I'm left with a decision to either return or go with another product, good luck to those out there, pay close attention watch a movie with dark backgrounds on different picture control's if it bleeds, get rid of quickly as possible. It will only get worse over time, I sadly saw the decline of my tv in 2 weeks and for the price point, it's just not worth it in my opinion.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      80sbabys,

      Thank you for purchasing The Frame TV and for sharing details of your image quality. To ensure that your TV's picture is optimized, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.

      You may want to enable Auto Update for convenience.

      Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      We hope to hear from you!

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Absolutely Stunning!!!

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    Posted .
    Owned for less than 1 week when reviewed.

    Absolutely Perfect! As a tech geek who does everything to expand on his smart home, this product might very well be the most impressive piece of tech I’ve purchased to date. This product has made owning expensive art a thing of the past!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Art tv

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    Posted .
    Owned for 3 weeks when reviewed.

    Super clean and sleek art tv. Slim nice look on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stylish and quality; had to double the fun

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    Posted .
    Owned for 2 weeks when reviewed.

    After searching and searching for a quality TV for our living room, we finally decided on the frame. We bought a 75 in and were able to get an Awesome deal from the Best Buy outlet. Soon we made this purcahse, our bedroom TV died and we had to shop again for another TV. We just so happen to get lucky enough to find another 75 in frame at the Best Buy outlet (incredible savings) We absolutely love our televisions. The style and quality are top notch. 100% satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv!

    Posted .

    This tv is amazing. Yes, it was bigger and smarter than our old tv. It was long overdue. I love that it hangs on the wall and looks like artwork when the tv is turned off. The pic is a before and after.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful TV!

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    Posted .
    Owned for 7 months when reviewed.

    This TV is so beautiful. Depending on the art and time of day, it really does look like a painting versus a TV, which is why we got it. We're putting it about a fireplace. The only downside is that the TV brightness doesn't change depending on the ambience of the room, it has to be manually changed. So it doesn't always look super realistic. And we also had an issue with a corner of the TV where all art looked duller on, Samsung sent a repair person to us quickly and they replaced the light panel in the tv. We haven't had any issues since!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Superior quality but need flush mounting

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    Posted .
    Owned for 2 weeks when reviewed.

    Amazing TV with superior resolutions and fantastic arts displaying at all times. However, not everyone has the leverage to get the flush mounting done on the wall so do your homework beforehand. Mine is 1 inch out off the wall, so it does not look like a photo frame, hence defeating the purpose of having a frame TV. Best Buy Geek Squad could have installed the TV and positioned the One Connect drive a bit better, but they left all the wires showing. Had to hire a handyman to do the installation right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    Owned for 2 months when reviewed.

    Fun television comes with a screensaver makes it look like a painting

    I would recommend this to a friend

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