Customer Ratings & Reviews
- Model:
- UN75TU690TFXZA
- SKU:
- 6514052
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the excellent picture quality and ease of use of the 75" Class TU690T Crystal UHD 4K Smart Tizen TV (2023), along with its attractive price point. Many appreciate the vibrant colors and the size of the screen. However, some users have noted that the remote control could be improved, and a few have mentioned concerns about the volume and occasional lag.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
great Samsung quality at a good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size and features and I paid a great Black Friday price. The audio is weak as you’d expect from these TVs but be sure to buy a sound bar if you don’t already have a home theater.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung tvs are easy to sync with you phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large display & great picture quality i love this tv !! I can share my display quickly with ios or android i enjoy this feature! Anyone looking for a budget tv 60hz 4k this is the 1!
I would recommend this to a friend - Cons mentioned:Lag
Eh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is quite laggy. Sound was okay picture is a little pixelated
I would recommend this to a friendBrand response from Samsung
Posted .Hi Keabobea,
I’m sorry to hear about the issues you’re experiencing with your TU690T, including a slow interface and a pixelated image. Please know we are here to help and have a few troubleshooting tips to help resolve these issues.
To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you are experiencing a distorted picture, the issue may be due to not connecting correctly with an external device. Please check your connection with these steps:
1. Disconnect and reconnect the power cables and HDMI cables on the back of your TV, then unplug the power cord and plug it back into the wall outlet.
2. If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback.
3. If a component cable is used, make sure that the colored connectors are connected to the matching connectors on the external device and the TV.
4. If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set-top box.
5. Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required.
6. If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode.
If the issue persists, I recommend running a run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test).
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Buy refurbished
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product tv is amazing and the warranty is outstanding
I would recommend this to a friend- Pros mentioned:Picture quality
Wow!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is amazing, my husband loves to watch his seasons of sports on this and my kids love playing there game and every day I here “WOW LOOK AT THE PICTURE “!!!!
I would recommend this to a friend - Pros mentioned:Picture quality
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome picture and value! This tv was so affordable and the picture is crystal clear , better than my more expensive model that we previously purchased.
I would recommend this to a friend Uneven brightness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know it's an entry level TV but you would think Samsung would have better manufacturing quality control. Half of display is brighter than the other. Very apparent when watching sports. Will have to return and buy new model since they won't have any available to replace. Make sure you run a DSE test before mounting it. Look up a video with all white background and then look up a video with all black background. This has been the second Samsung TV with uneven brightness. This is supposed to be direct lit but it seems that it's edgelit by the way it's behaving.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FidelL,
We appreciate your purchase and feedback on the TU690T TV's display having brightness issues. There are a few troubleshooting tips that may resolve this issue.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, try turning off the Eco sensor, as it automatically adjusts the brightness level of the TV according to the ambient light level. You can also select Min. Backlight to manually adjust the minimum screen brightness.
You can adjust Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer by going to Settings > General > Power and Energy Saving > and adjusting the Brightness Optimization, Brightness Reduction, and Motion Lighting.
You can also go to Settings > Picture > Expert Settings > Contrast Enhancer to adjust the contrast manually.
Next, run a Picture Test to ensure that it is not a connection issue with an external device. Home > Settings > Support > Device Care > Self Diagnosis > Picture Test.
If you continue to have issues, please give us a call so we can better assist you. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Nothing special…average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Not overly impressed. When I purchased, the sales person mentioned that it was an entry level version of Samsung. Sound is average and so is picture quality (borderline “fair” rating. Picture not as great as some of the other televisions I have. Guess you get what you pay for
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BestNBuyG,
We appreciate your feedback on the Samsung TU690T TV regarding the picture quality and sound. Your input is important to us and will be shared with the internal product teams.
To help you better enjoy your TV, we recommend trying the following troubleshooting steps to enhance your picture quality and sound.
Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > Picture > Expert Settings and configure the image settings to your taste with additional functions.
Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.
You can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
I hope this helps you enjoy your experience.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Pros mentioned:Picture quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is amazing, it was a great price for great quality. I’m glad we made the purchase when we did. The picture is amazing and I love the size.
I would recommend this to a friend Bad customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv brand new and after almost 2 weeks I opened it and started the tv and noticed a small thin white hairline across the screen and a half inch long dead pixel. I called customer service as it was still under 30 days and asked for a replacement and they said that it is too late to replace it which does not make any sense but they said they would send someone to fix it. Why do i have to have a brand new tv fixed instead of being replaced, I DONT KNOW! So not happy about this. So now I'm waiting for a replaced piece for a brand new tv! No type of compensation or anything!
No, I would not recommend this to a friendBrand response from Samsung
Posted .VladimirE,
We appreciate you sharing your experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Pros mentioned:Picture quality
Great add to the mancave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Flatscreen. Beautiful clear picture for movies and sports. Glad I use with Apple TV, the Samsung app management is clunky.
I would recommend this to a friend - Pros mentioned:Picture quality
Beuatiful picture!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an upgrade from our 55-inch Samsung. What a difference! It was a great price and worth every penny and then some.
I would recommend this to a friend - Pros mentioned:Picture quality
Great price & quality also wonderful service,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new addition to our home been wanting a 75" inch for a while and we are a Samsung family. Fits perfect in the wall unit.
I would recommend this to a friend You pay for what you get
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a true testament of "you pay for what you get". It was supposed to replace our old 55" Samsung 6000 Series 1080p TV and it being a newer 75" 4K TV we thought it would be an improvement but we were sadly let down. The image clarity did not improve, not even when watching 4K movies. The dark images looked like grey shadows. Ultimately we ended up returning it and will purchase a better model in the future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alffyc,
Thank you for sharing your review, and we’re sorry to hear that your experience with the image quality of the TU690T TV was not up to our high-quality standards. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Pros mentioned:Picture quality
Very happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is one of the best TV's I ever had. I'm a heavy gamer ps5 and when I say this TV is fire it's all that and more.
I would recommend this to a friend - Cons mentioned:Refresh rate
Perfect price perfect tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for price. One thing I would prefer is 120 refresh rate instead of 60 when watching sports while streaming.
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is large and has great picture however most of the apps used to watch tv do not utilize the entire screen.
I would recommend this to a friend - Pros mentioned:Picture quality
Good quality TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the purchase for this price range. The installation by Nest Buy is quick and the TV is good quality.
I would recommend this to a friend - Pros mentioned:Picture quality
big screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it clear views and price was awesome and installation on point.
I would recommend this to a friend Screen/ sounds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. The screen clarity is good, but I don’t like the sounds leave of the tv. It is not as loud so expect but the quality is very clear.
I would recommend this to a friendBrand response from Samsung
Posted .DanielR,
Thank you for sharing your thoughts regarding the TU690T TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro